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“Lovely hotel and very pleasant stay”

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Yatsugatake Royal Hotel
Ranked #1 of 36 Hotels / Ryokan in Hokuto
Reviewed 8 October 2017

A really wonderful hotel. Friendly and very courteous staff. Lavish breakfast. Its located at a quaint place a little out of town, however there is a Seven-Eleven convenience store less than a km from the hotel. Enjoyed our stay.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank HaroonRafiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Yatsugatake Royal Hotel, responded to this reviewResponded 13 October 2017

Thank you for your staying at Yatsugatake Royal Hotel this time.

We are very pleased that you enjoyed your stay at our hotel.

Certainly, our hotel is located in a very quiet place. Although there is nothing around, it seems that there is a case to inconvenience, but it let guests get away from the busy-days and have a relaxed and relaxing time.
We think it is very happy for guests and also for for us.

We hope that you will come over Japan and visit our hotel someday.

Thank you for writing to the review.

Ooizumikogen Yatsugatake Royal Hotel
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3 - 7 of 257 reviews

Reviewed 25 June 2017

Hello,

We stayed here for a night on June 24. Everything regarding our stay was excellent. On arrival we had a very courteous lady helping unload our bags from the car. The lobby was very kid friendly with a play area, and lots of room to run around.

The dinner buffet was very good. Beef and Pork Steaks were freshly made, and Japanese dishes with fresh local ingredients as well as Chinese dishes. All very good quality.

The telescope observatory was closed due to it being cloudy but they had a astronomy talk where they also explained that there was a firefly viewing area nearby and gave us directions and a flashlight; quick drive over and my kids enjoyed seeing some fireflies!

They even had a childrens area where someone showed me to, when they saw me showing my son around the buffet. Good service!

Onsen was very clean and big, and the sauna nice and hot.

Breakfast buffet was also very good with local Japanese ingredients, and freshly made french toast. Western dishes, eggs, sausages and croissants, etc. No bacon though :)

On checkout I was initially told I had to pay in cash because of the service I used for my reservation but then they made an exception and took my credit card, which was good for me as there was no ATM on the premises and I would have had to drive to the nearby convenient store. Another sign of good service.

Overall, the stay was outstanding and we would gladly recommend this kid friendly hotel in the Yamanashi area.

Room Tip: Ask for forest view or higher floor but may have to pay more.
See more room tips
  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank tokyo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Yatsugatake Royal Hotel, responded to this reviewResponded 1 July 2017
Google Translation

この度は、大泉高原八ヶ岳ロイヤルホテルをご利用いただきまして、誠にありがとうございました。

ご滞在にご満足いただけましたご様子、大変嬉しく思います。
当ホテルは、先日「ウェルカムベビーのお宿」という認定を受けました。
赤ちゃんや小さなお子様連れのお客様に、安心して、気軽にご滞在いただけるアメニティグッズや施設をご用意しております。
パパ・ママに、もっとお子様との旅をお楽しみいただければ、私どもの喜びでもございます。

お食事をお楽しみいただけて、何よりでございました。
夕食バイキングは、季節などによりメインメニューを変え、ライブキッチンから、直接、お客様にサービスさせていただいております。
お子様から大人のお客様まで、皆様にお楽しみいただけるメニューを揃えております。
夏休み、年末年始はバイキング会場でイベントを開催しますので、機会がございましたら、ぜひ、ご利用いただきたいと思います。
朝食のフレンチトーストは、ご好評をいただいております、人気のメニューです。材料にもこだわった当ホテルの自慢メニューのひとつです。
朝食も、和食が好きな方、洋食が好きな方、いずれにもお楽しみいただける内容となっております。

温泉、サウナもお気に召していただけて、何よりでございましたが、星空観測をお楽しみいただけず、残念でございました。室内での、スライドショーも多くのお客様にお喜びいただいておりますが、天体担当スタッフをはじめ、私どもといたしましては、やはり、八ヶ岳の満天の星空をご覧いただきたいと思います。
晴れていれば、肉眼でも、素晴らしい星空をご覧いただけます。

ホタルもご覧いただけたとのこと、お子様にとっても、当ホテルへのご滞在と同時に、良い思い出となればと思います。
都会では体験できない事を、当ホテルへのご滞在でご体験いただければ、私どもも大変嬉しく思います。

常に、お客様の立場に立ったおもてなしとサービスで、お客様の素敵なご旅行の思い出づくりのお手伝いが出来る、より良いホテルを目指して参りたいと思います。

またのお越しを心よりお待ち申し上げております。
クチコミへのご投稿ありがとうございました。

大泉高原八ヶ岳ロイヤルホテル
WEB担当 井出

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Reviewed 24 June 2017 via mobile

We had a very good experience here. We are not Japanese and only speak English. The hotel has a shuttle bus that runs between the hotel and nearby train station til 5pm, and it was there waiting when we arrived. Such a nice touch- so organised!

The staff are very friendly, especially Yujin (Eugene)... she speaks English, too! We were so glad to meet her and she helped us a lot.

We had a room with 2 twin beds which was quite spacious. I found the beds to be very hard and I wish they could supply better toilet paper (it's thin as air!)... and the shower requires you to hold the shower head. A bit challenging for a woman trying to wash long hair... but those are minor issues and literally my only complaints.

We ate at 2 of the restaurants: the buffet for dinner and the Japanese restaurant. The buffet was good with a lot of selection (even a chocolate fountain at the dessert table!), but it is expensive, so make sure you're hungry. (Around $50 Canadian per person.) We highly recommend trying the Japanese restaurant in the hotel. We shied away from it the first night because there were no English words on the menu and not many photos... so we were a bit clueless as to what/how to order. But the last night we were feeling braver and found the food there to be fantastic!

I did not try the onsen, but my partner did and loved it. Just a heads up for those who aren't familiar (like me), the onsen is separated into a women only one and a men only one, and you cannot wear anything, not even a bathing suit. There was also a sign saying "no tattoos" but my partner has a couple and didn't get asked to leave. So for those westerners expecting just a casual hot spring / spa kind of thing that you can enjoy with your partner, it's not that.

We got to experience the observatory on the last night, and we saw Saturn!!

We saw Mt. Fuji one out of four days, so if you really want to see it we'd suggest staying for a few days to ensure you have a chance to see it. It is stunning!

There is a "Picnic bus" (just a tourist bus) that comes to the hotel and goes all around the area.... highly recommend taking a day to ride around on it and explore nearby Kiyosato... and try The Rock restaurant there (it's a beer brewery too!). You can buy tickets at the front desk.

There is also a restaurant down the hill from the hotel within walking distance (15 min)... the sign says "Hamburg and Steak"... amazing family-run place with a nice patio and garden. Really nice people!
There is also a gift shop in the hotel and a 7/11 nearby (5-min walk).

Hope this review is helpful!

Stayed: June 2017, travelled as a couple
Thank Ono P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Yatsugatake Royal Hotel, responded to this reviewResponded 25 June 2017
Google Translation

この度は、大泉高原八ヶ岳ロイヤルホテルをご利用いただきまして、誠にありがとうございました。

当ホテルでのご滞在をお楽しみいただけたご様子、とても嬉しく思います。
また、私どものスタッフがお客様のお役にたてましたこと、光栄に思います。
外国からのお客様にも、ご滞在中、不便なく安心してご滞在いただければ、幸いです。今後、さらに、そのようなホテルづくりを進めていきたいと思います。

客室のベッドが固く、ゆっくりとお休みいただけなかったのではないかと、とても心配しております。トイレットペーパー、シャワーヘッドに関しても、すぐに変えることは難しいですが、今後、検討していきます。

日本料理レストランのメニューは、英語表記がなく、写真も少なく、ご不便をお掛けいたしました。この件に関しましては、出来るだけ早く対応して参ります。

天体観測で土星をご覧いただいたとのこと、お楽しみいただけて何よりでした。
この辺りは、日本でも有数の星のきれいな場所です。肉眼でも満天の星をお楽しみいただけますが、天体望遠鏡での星空観測は、子供から大人のお客様まで、とても人気があります。

1日だけでも、富士山もご覧いただけて、私どもも嬉しく思います。
2階の朝食レストランでは、天気が良ければ、朝食を食べながら富士山を見ることが出来る富士山ビューテーブルが人気です。
屋上展望デッキからの眺めは、さらに素晴らしいです。

ホテルや周辺の様子、ピクニックバスや、レストランをレビューしていただきありがとうございました。
多くの方に、私どものホテルを知っていただき、日本への旅行の際にご利用いただければ、とても嬉しく思います。

またのお越しを心よりお待ち申し上げております。

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Reviewed 27 April 2017

This is a large 'Onsen' style hotel, mostly tatami mat bedrooms, but a few with western style beds. We had twin beds in a very nice large room, incl 2 couches, 3 chairs, and a table. bathroom very small - but with nice heated toilet seat with sprays. Room had wifi, tv (no English channels), frig, water heater. Very nice large Japanese dinner for our group in basement, and very large buffet (mostly Japanese, but with plenty of breads, cereals, fruits, etc). Yukata robes and slippers provided for meals (if desired) and onsen. Nice distant view of Mt Fuji from breakfast area. No traffic noise, but walls a bit thin, so some noise from halls and adjoining rooms.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank heund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Yatsugatake Royal Hotel, responded to this reviewResponded 1 May 2017

Thank you very much for staying our hotel this time.
We are very pleased that you liked the guest room and nice view of Mt.Fuji from breakfast restaurant. Our hotel is standing in a place surrounded by nature, you can see a very wonderful view from the room, restaurant and rooftop observation deck.
How was the dinner and breakfast? We would be happy if you liked Japanese food.

We are very sorry that there was a noise because the wall was thin.
We are worried if you could spend comfortably and slept well.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel. We would like you to stay our large tatami mat bedrooms and use futon next time.
We are looking forward to seeing you again.

Thank you.

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Reviewed 26 April 2017

Very nice hotel. you can see mount fuji while having breakfast.the breakfast is very good.the onsen is very good as well.they have indoor and outdoor.recommended for those who like to relax with fresh air from mountain.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Eisen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Yatsugatake Royal Hotel, responded to this reviewResponded 27 April 2017

Thank you very much for staying our hotel this time.
We are very pleased that you enjoyed the view Mt. Fuji from restaurant.
Mt. Fuji and the nature show various expressions every season and entertain us.

We are also pleased that you enjoyed the onsen. The onsen makes us comfortable and relax.

Our hotel is standing in the suburbs, so it may be inconvenient, but guests can spend very slowly and quietly.
We pleased that guests enjoy relaxing with fresh air, beautiful nature, starry skies, and delicious meals.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel.
We are looking forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Yatsugatake Royal Hotel

Address: 8240-1039 Oizumicho Nishiide, Hokuto 409-1501, Yamanashi Prefecture
Region: Japan > Chubu > Yamanashi Prefecture > Hokuto
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 36 Hotels / Ryokan in Hokuto
Price Range: ₹ 4,294 - ₹ 19,034 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Yatsugatake Royal Hotel 3*
Number of rooms: 251
Official Description (provided by the hotel):
A paradise in Oizumi Kogen where the mountains and greenery rejoice. A timeless getaway surrounded by the Yatsugatake mountain range, one of the most famous mountain ranges in Japan. This spectacular view is the backdrop of Yatsugatake Royal Hotel. The hotel's big appeal is that it is easily accessible from Tokyo in just two hours. ... more   less 
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Also Known As:
Yatsugatake Royal Hotel Japan/Hokuto

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