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All reviewsstayed heremt fujinice hoteldinner buffetbreakfast areaspacious roomgreat onsenwestern style bedshot waterone nightbreadtatamimatryokanselectiontelescopeastronomy
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Reviewed 24 June 2017 via mobile

We had a very good experience here. We are not Japanese and only speak English. The hotel has a shuttle bus that runs between the hotel and nearby train station til 5pm, and it was there waiting when we arrived. Such a nice touch- so organised!

The staff are very friendly, especially Yujin (Eugene)... she speaks English, too! We were so glad to meet her and she helped us a lot.

We had a room with 2 twin beds which was quite spacious. I found the beds to be very hard and I wish they could supply better toilet paper (it's thin as air!)... and the shower requires you to hold the shower head. A bit challenging for a woman trying to wash long hair... but those are minor issues and literally my only complaints.

We ate at 2 of the restaurants: the buffet for dinner and the Japanese restaurant. The buffet was good with a lot of selection (even a chocolate fountain at the dessert table!), but it is expensive, so make sure you're hungry. (Around $50 Canadian per person.) We highly recommend trying the Japanese restaurant in the hotel. We shied away from it the first night because there were no English words on the menu and not many photos... so we were a bit clueless as to what/how to order. But the last night we were feeling braver and found the food there to be fantastic!

I did not try the onsen, but my partner did and loved it. Just a heads up for those who aren't familiar (like me), the onsen is separated into a women only one and a men only one, and you cannot wear anything, not even a bathing suit. There was also a sign saying "no tattoos" but my partner has a couple and didn't get asked to leave. So for those westerners expecting just a casual hot spring / spa kind of thing that you can enjoy with your partner, it's not that.

We got to experience the observatory on the last night, and we saw Saturn!!

We saw Mt. Fuji one out of four days, so if you really want to see it we'd suggest staying for a few days to ensure you have a chance to see it. It is stunning!

There is a "Picnic bus" (just a tourist bus) that comes to the hotel and goes all around the area.... highly recommend taking a day to ride around on it and explore nearby Kiyosato... and try The Rock restaurant there (it's a beer brewery too!). You can buy tickets at the front desk.

There is also a restaurant down the hill from the hotel within walking distance (15 min)... the sign says "Hamburg and Steak"... amazing family-run place with a nice patio and garden. Really nice people!
There is also a gift shop in the hotel and a 7/11 nearby (5-min walk).

Hope this review is helpful!

Stayed: June 2017, travelled as a couple
Thank Ono P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Royal Hotel Yatsugatake, responded to this reviewResponded 25 June 2017
Google Translation

この度は、大泉高原八ヶ岳ロイヤルホテルをご利用いただきまして、誠にありがとうございました。

当ホテルでのご滞在をお楽しみいただけたご様子、とても嬉しく思います。
また、私どものスタッフがお客様のお役にたてましたこと、光栄に思います。
外国からのお客様にも、ご滞在中、不便なく安心してご滞在いただければ、幸いです。今後、さらに、そのようなホテルづくりを進めていきたいと思います。

客室のベッドが固く、ゆっくりとお休みいただけなかったのではないかと、とても心配しております。トイレットペーパー、シャワーヘッドに関しても、すぐに変えることは難しいですが、今後、検討していきます。

日本料理レストランのメニューは、英語表記がなく、写真も少なく、ご不便をお掛けいたしました。この件に関しましては、出来るだけ早く対応して参ります。

天体観測で土星をご覧いただいたとのこと、お楽しみいただけて何よりでした。
この辺りは、日本でも有数の星のきれいな場所です。肉眼でも満天の星をお楽しみいただけますが、天体望遠鏡での星空観測は、子供から大人のお客様まで、とても人気があります。

1日だけでも、富士山もご覧いただけて、私どもも嬉しく思います。
2階の朝食レストランでは、天気が良ければ、朝食を食べながら富士山を見ることが出来る富士山ビューテーブルが人気です。
屋上展望デッキからの眺めは、さらに素晴らしいです。

ホテルや周辺の様子、ピクニックバスや、レストランをレビューしていただきありがとうございました。
多くの方に、私どものホテルを知っていただき、日本への旅行の際にご利用いただければ、とても嬉しく思います。

またのお越しを心よりお待ち申し上げております。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

This is a large 'Onsen' style hotel, mostly tatami mat bedrooms, but a few with western style beds. We had twin beds in a very nice large room, incl 2 couches, 3 chairs, and a table. bathroom very small - but with nice heated toilet seat with sprays. Room had wifi, tv (no English channels), frig, water heater. Very nice large Japanese dinner for our group in basement, and very large buffet (mostly Japanese, but with plenty of breads, cereals, fruits, etc). Yukata robes and slippers provided for meals (if desired) and onsen. Nice distant view of Mt Fuji from breakfast area. No traffic noise, but walls a bit thin, so some noise from halls and adjoining rooms.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank heund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Royal Hotel Yatsugatake, responded to this reviewResponded 1 May 2017

Thank you very much for staying our hotel this time.
We are very pleased that you liked the guest room and nice view of Mt.Fuji from breakfast restaurant. Our hotel is standing in a place surrounded by nature, you can see a very wonderful view from the room, restaurant and rooftop observation deck.
How was the dinner and breakfast? We would be happy if you liked Japanese food.

We are very sorry that there was a noise because the wall was thin.
We are worried if you could spend comfortably and slept well.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel. We would like you to stay our large tatami mat bedrooms and use futon next time.
We are looking forward to seeing you again.

Thank you.

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Reviewed 26 April 2017

Very nice hotel. you can see mount fuji while having breakfast.the breakfast is very good.the onsen is very good as well.they have indoor and outdoor.recommended for those who like to relax with fresh air from mountain.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank EisenXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Royal Hotel Yatsugatake, responded to this reviewResponded 27 April 2017

Thank you very much for staying our hotel this time.
We are very pleased that you enjoyed the view Mt. Fuji from restaurant.
Mt. Fuji and the nature show various expressions every season and entertain us.

We are also pleased that you enjoyed the onsen. The onsen makes us comfortable and relax.

Our hotel is standing in the suburbs, so it may be inconvenient, but guests can spend very slowly and quietly.
We pleased that guests enjoy relaxing with fresh air, beautiful nature, starry skies, and delicious meals.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel.
We are looking forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

Large rooms with great view of Mt Fuji . Excellent breakfast buffet with more than usual varieties of dishes and juices. We did not use the Onsen but its available. Very friendly staff. Not close to any restaurant. So you have to eat here

  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank AIWIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB担当 at Royal Hotel Yatsugatake, responded to this reviewResponded 23 April 2017

Thank you very much for staying our hotel this time.
We are very pleased that you enjoyed the great view of Mt.Fuji and breakfast.
From a room and the rooftop observation deck you can enjoy the beautiful natural scenery of each 4seasons. Also, in the evening, you can enjoy the beautiful stars.

Our Onsen are very spacious and can be used comfortably, so it is highly recommended.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel.
We are looking forward to seeing you again.

Thank you.

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Reviewed 18 April 2017 via mobile

We visited when touring Fuji and alpine area and very much enjoyed the onsen after a busy day. The rooms are a good size and a yakata is provided for you to wear. There is a good selection in the buffet restaurant for dinner and breakfast. Most pleasantly the red wine was served at a good temperature!

Stayed: April 2017, travelled as a couple
Thank normannorma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
八ヶ岳ロイヤルホテル, WEB Stuff at Royal Hotel Yatsugatake, responded to this reviewResponded 20 April 2017

Thank you very much for staying our hotel this time.
We are very pleased that you enjoyed onsen. Onsen makes us comfortable and relax, especially after a busy day.

We are also pleased that you enjoyed dinner and breakfast buffet.
Stake, Sushi and tempura buffet that being held now in our restaurant is very popular also among Japanese people.
Yamanashi is famous for wine production. We are careful to make customers drink deliciously good wines.

When you come to travel to Japan again, please visit Yamanashi pref. and stay at our hotel.
We are looking forward to seeing you again.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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