We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Small boutique onsen hotel with quality service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Kurokawa Onsen Okunoyu
Certificate of Excellence
Reviewed 24 November 2015

A bit isolated from the main village but love the mountain and quiet location. Our room was nextby the water stream and we can hear the nice water sound throughout the stay. We have a small private onsen bath with excellent view of the river and the trees. We went on a rainy and windy day. Several public onsen to choose from. Beautiful outdoor onsen facility. Was a bit cold for us to walk around from building to building as it was rainy and windy on our visit. But, still, would visit again later. Food are great. Staff are friendly.

Room Tip: ask for a room with nextby the stream
See more room tips
  • Stayed: November 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank P T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (113)
Traveller rating
Traveller type
Time of year
  • More languages

12 - 16 of 113 reviews

Reviewed 23 November 2015 via mobile

Stayed a couple nights early in early Nov. Taking into account what we paid, this was the experience, in summary:
1) Zombie reception. No greetings on arrival. Didn't speak a word of English (which is fine by me) BUT made no effort to help when we asked about how to get around the area. Bordered on rude when we asked if there was a second entrance to the resort as the main one was via a very very narrow treacherous road. Insisted we hand them our car keys without bothering to tell us why even we asked. Apparently part of the check in process includes shoving a tablet at guests and letting them go figure.
2) Bad smell in guest toilet. The room was next to what seemed like the kitchen vents cos there was a constant array of bad oil smells permeating the air in our bedroom every time we opened the windows. Didn't really see the point of their futon beds as they were thin as paper - bad sleepless nights galore.
3) Only saving grace were the girls in the restaurant and pretty decent fresh food that was served.

Stayed: November 2015, travelled as a couple
3  Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2015

After a few false starts we found the hotel, up a little lane next to a river - isolated and beautiful but only 5 mins from the village. We were met outside reception by the staff - someone parked our car for us, someone else showed us to our room. We were on the first floor of the main block - a traditional room, huge and calm, with traditional furniture, a balcony looking out to trees and the river, all in quite lovely wood - cedar I think. There was green tea ready, a sweet snack, yukatas to change into, and whenever we left the room it was tidied and prepared for our return. Both nights' dinners were a real experience; menus tailored to my vegetarianism and my partner's avoidance of beef with lots of exquisitely presented small dishes and with the waitresses explaining what things were and how to tackle them. Breakfasts were just as enjoyable. The hot baths were duly explored by my partner who really enjoyed them - indoors and out apparently. The whole thing couldn't have been better. We would return tomorrow if we could. A big thank you to all the staff who made us so welcome.

Room Tip: I think main block first floor was great - couldn't have been improved.
See more room tips
  • Stayed: October 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank crookhamcommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2015

I researched many hotels before finally settling with this choice. It was not a bad choice. But for my family, we preferred something else. The hotel was very traditional, and the nice onsens were "mixed gender". I could not get myself to be brave enough to do that. So I didn't get to experience the beautiful riverside onsens and the special cave onsen. We booked the nicest room. It was the Japanese house with private outdoor onsen. Very nice but we didn't like the outdoor onsen. It was too dark and gloomy. There were many bugs and weird insects flying around. One was a HUGE Moth/butterfly looking thing that was the size of my palm. It was flying around the outdoor onsen room and wouldn't leave. We had to get the maintenance man to come in and he killed it, among cleaning other bugs and sorts before we dared to use it. The flashlight in the room was out of battery. Luckily he came and helped us. He was a very old and kind man.

We were very comfortable in the house, three children on the futons and my husband and I had nice western style twin bed each. Flat screen TV, and very spacious. Clean.

The hotel has many facilities considering it's a traditional style onsen hotel. Many onsen to choose from, and we had a good time trying the stone sauna where you lie on the ground and the slab of stone is very hot. Felt very nice. There is an indoor swimming pool too. No one used it. There is a hot spring for cooking eggs too. We didn't like the food very much though. In all the years of staying in luxurious onsen hotels around Japan, this one was quite a disappointment actually. Not terrible, but not as refined and not very very good as I would have expected.

The staff at reception were not rude, just very cool. It was very expensive in my opinion. The location of the hotel in the region isn't as nice. It's near the entrance of the onsen area, on the right. But the main street where all the quaint shops are a bit further in on the left. Once the sun goes down, there really was no way we could walk out there and in the morning, check out was at 10am, it's kind of hard to spend any time walking there.

Our "house" was the furthest one from the main reception building, and had to walk in our yukatas and the slippers they provided for us were very slippery and hard to walk around in the uneven road. We ended up wearing back our own runners. In the morning and night, the temperature was quite cool. We had to put on our coats to stay warm.

Overall, it was nice, but overpriced for what we got and in comparison to all the onsen hotels we have stayed in the past. We always stayed in very nice onsen hotels around Japan, and this one was one that made us feel a little disappointed. Nevertheless, we had a nice time and it's nice for a one night stay.

Stayed: October 2015
4  Thank Katetam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2015

I stayed here for 2 nights with my family. The service was really nice and touched our heart. The staffs are very sincere and take their job very professionally. Whenever we came back to our room after spa, we could feel that they read the mind of customers and take care of us.

There are several hot spring places in its compound: 3 private baths, 3 open air baths, 2 baths only for women and 1 bath only for men. From 20:00-22:00, the open air bath is only for women. All of them are well sounded by nature and we felt we were very secluded place in the middle of nature.

It's located 10 minutes walking distance from the centre of the town. But we found it was good decision. Because it is located at the very end of the town and in the middle of nature, we could have very relaxed feelings and release all stress.

We had 2 breakfasts, and it was gorgeous and delicious. They remembered what we had on the first day and served different menu on the second day. It's pity that we did not reserve dinner there. Given how they serve breakfast, dinner must be also very great.

The staffs provided very useful tour information and recommended good hot spring places in the town. We bought 3-hot-spring-tour package at the hotel and visited the places where the hotel recommended. We realised that he recommended the best and unique spots, which made our short trip very productive and fulfilled.

I see some people are complaining that rooms don't have shower facility. But we didn't have any problem. It's spa place and you take bath at the spa facility. And after you enjoy the hot springs, you shouldn't take shower. Our family didn't have any problem.

While staying there, we got a lot of help and tips from Mr. Okamoto [--] (Many thanks, Mr. Okamoto!) My family and I could have really nice, very relaxing and fulfilling holiday especially thanks to him.

We will definitely find this place again if we become to find this town again, and recommend other people also.

Room Tip: rooms facing court yard or river
See more room tips
  • Stayed: September 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Boram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
黒川温泉奥の湯, フロント at Kurokawa Onsen Okunoyu, responded to this reviewResponded 5 December 2015
Google Translation

Boram K 様
Boram K様の楽しいご旅行のお手伝いをさせて頂きましたが、お褒めのコメントを頂き恐縮でございます。お客様の笑顔を拝見できるよ日々業務に邁進しております。次回ご来館の際にはまた、お声掛けいただければ幸いでございます。この度は誠に有難うございました。

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Minamioguni-machi hotels
Kurokawa Onsen
Oyado Noshiyu
Oyado Noshiyu
#5 of 53 in Minamioguni-machi
113 reviews
Ryokan Wakaba
#3 of 53 in Minamioguni-machi
114 reviews
Kurokawa Onsen
Yamabiko Ryokan
Yamabiko Ryokan
#13 of 53 in Minamioguni-machi
83 reviews
Show Prices
Show Prices
Show Prices
Kurokawa Onsen
Ryokan Sanga
Ryokan Sanga
#2 of 53 in Minamioguni-machi
289 reviews
Kurokawa Onsen
#4 of 53 in Minamioguni-machi
227 reviews
Kurokawa Onsen
Senomotokan Yumerindo
Senomotokan Yumerindo
#29 of 53 in Minamioguni-machi
56 reviews
Show Prices
Show Prices
Show Prices

Been to Kurokawa Onsen Okunoyu? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Kurokawa Onsen Okunoyu

Address: 6567 Manganji Kurogawa, Minamioguni-machi, Aso-gun 869-2402, Kumamoto Prefecture
Region: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Aso-gun > Minamioguni-machi > Kurokawa Onsen
Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 53 Hotels / Ryokan in Minamioguni-machi
Price Range: ₹ 10,458 - ₹ 32,470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kurokawa Onsen Okunoyu 3.5*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com and TripOnline SA so you can book your Kurokawa Onsen Okunoyu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kurokawa Onsen Okunoyu Japan/Minamioguni-Machi, Kumamoto Prefecture

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing