Just back from a great stay at Aqua with my family. Great location, just a short walk up the hill to Hakuba Goryu (the exceptional team at Aqua will give you a lift there or to 47, Happo-one etc which was really handy for skiing with a family).
The rooms were well-sized and clean with great heating and bedding. Our Garden suite had no views - except for snow (which is what we wanted!). The bar/lounge and restaurant have a great vibe in the afternoon/evenings and the Kid's Room provides a great escape for the kids, and respite for the parents.
The customer service at Aqua was simply outstanding. From the lifts to/from the snow, to tour bookings, local restaurant tips/bookings, the team were fantastic. They helped my wife, a non-skier, find a number of great activites while we hit the ski resorts.
Other guests were all English-speaking, which was great for us after already spending time elsewhere in Japan. We enjoyed interacting with some lovely families but it less of a Japanese experience than the rest of our trip.
I'd definitely stay again if we head back to Hakuba.
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