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All reviewstop floorgood sizeoverlooking the lakebuffet styleyentypedinner
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Reviewed 9 November 2016

We stayed here for a night as we worked our way south from Rausu on a ten day trip of Hokkaido. The hotel is huge and in many ways impersonal, with the staff lacking some of the charm of traditional Japanese hospitality. They are however helpful and efficient.The reception space may affect this as it is has no real warmth. Everything about this place is big with the dining room equipped to seat many people. The rooms are spacious and have wonderful views out over the lake, we arrived on a grey rainy day but awoke to a dusting of snow on the mountains backing the lake, with one of the first falls for the season. We used the onsen which again was large and very well equipped but lacked the natural charm of other places we visited. We had the buffet breakfast and dinner during the stay and found that the range and variety of food was excellent. Because of the size of the room it did not seem crowded despite coach groups etc but I imagine it could be a bit of a crush during peak season. I was particularly impressed with the gentleman who had soft serve ice-cream on corn flakes for breakfast, not nearly as healthy as natto but what the hell, he was on holiday. All in all it is a large hotel that whilst somewhat impersonal is well run and efficient and is a good base in that area of Hokkaido.

Room Tip: The higher the floor the better the views but all rooms seem to have lake views.
  • Stayed: October 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GraftonRiverguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2016

This is a good base for exploring Lake Kussharo and Masshu, with a fabulous view of the caldera lake from your room.

Unfortunately it's somewhat spoiled by the officiousness of the place. There are so many rules, explained in massive detail during an unnecessarily compicated check in process. There are signs everywhere telling you what NOT to do.

The onsen is small and has a view of the back of part of the hotel. What a wasted opportunity. It was also not very hot 2 out of the 4 times I used it, rather missing the point.

In room amenities were mean and the bed uncomfortable.

Breakfast and dinner are in a colossal echoing hall which reminded me of a school gym. It's noisy and busy and utterly charmless. And the food is frankly mediocre for Japan which is most unusual.

The place is clearly geared up to the mass market bus tour crowd and it shows.

Others have commented on the unfriendly staff. I just think they don't like working there.

This is not the real Japan. Easily the worst hotel on this trip for me.

Room Tip: Higher floor for better view of the lake. Away fromthe lift area which is noisy.
  • Stayed: September 2016, travelled solo
    • Value
    • Rooms
    • Service
2  Thank Heidbummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2016 via mobile

We stayed at 5 different hotels during our road trip through Eastern Hokkaido. The staff at Prince Hotel Kussharo stood out as being the least friendly. The attitude was unlike other Japanese hospitality staff. There were no good mornings, hello, welcome nor thank you after making our payment. Not even a smile. I'd recommend staying elsewhere if you prefer friendlier service.

Stayed: June 2016
Thank meals1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2016

What a dream of a hotel. A wonderful welcome, fabulous room with a view to die for. A panoramic view of Lake Kussharo in all it's splendour, with a backdrop of snowclad mountains. Bar area beautifully appointed, but sadly the menu was not up to the standard of the bar, whilst the restaurant was a little expensive. Breakfast menu could not be faulted, and the surroundings of the restaurant are magnificent. Moving on to the hotel staff, they were most courteous and well mannered. All in all a magnificent place to rest and recuperate.

Room Tip: All rooms were excellent with Lake views.
  • Stayed: May 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank william1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2016

Beautiful Hotel , well run and stunning views of the Harbour and surrounds.

Tall building, breathtaking views make this a wonderful place to stay in quiet Kusshiro.

30 Minutes away from the Tancho viewing sites .

Stayed: December 2015
Thank MKh00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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