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“Ok, but only that”

Lakeland Guesthouse
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Lakeland Guesthouse
Ranked #3 of 14 Pembroke Dock B&B and Inns
Cardiff, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ok, but only that”
Reviewed 1 August 2011

Owner seems pleasant enough, but attention to detail is somewhat lacking. For two of us there were 3 sachets of coffee - no tea at all - and the two coffee sachets we used weren't replaced for the next day. Ditto the cartons of milk, so we had no milk for the second morning (despite a full sized fridge in our room that was completely and utterly empty). Rather more inconveniently, friends staying at the same time as us had no towels in their room on day two.

The décor is, well, decidedly idiosyncratic. Hotel Bric-a-Brac was how a friend described it. Everwhere is bizarrely cluttered, with no really discernable theme, except, perhaps, for that of "pigs" in the breakfast room. The apparently suicidal clown hanging from the landing ceiling was probably the most disturbing item - that and the "Don't Look Know" child-doll in the conservatory.

Room Tip: Room 1 is very big, with three beds (1 dbl, 2 singles).
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank SpiderJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

Traveller rating
    26
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Billericay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2010

we wasn't sure what to expect after reading the reviews but was pleasantly suprised how welcoming and helpfull the owners was. The house was fabulous, on-suit rooms, microwave, kettle/ tea/coffee, tv, everything you want when taking a family as well as having a separate lounge for guests with massive tv and a pc for people to use which kept the kids amused as it was a rainy weekend.
As for the negative reviews it must of been a personal thing as we know they have been open for many years and have tried to book in several times since but they have always been full. We will be booking in well in advance next year to make sure we stay their again

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fa51mal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
1 review
Reviewed 17 August 2010

It was our friends wedding on the 14th August and we were late booking accomodation.
The wedding was in Pembroke Dock and our friends walked to the lakeland and booked us a room, We looked at the reviews and were horrified! We tried to get accomodation at the Travel Lodge but it was full.

All I can say is what a lovely Surprise!!!

The setting is beautiful, the owners very pleasant, the breakfast was lovely ( always hot! ), Ok the rooms are a bit dated and if you wanted to pick faults on the cleaniness you could, but nothing major. We had booked for three nights and ended up staying for four.

Would definately stay again!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinaWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2010

Booked this last minute by phone due to a rained off camping trip in Pembroke.and initially when we drew up to the house I was plesantly surprised. .Immediately we were led down a corridor in the annexe I knew we had made a terrible mistake but August Bank Holiday and no room at the inns so we had no choice.

In summary:

Dirty rooms - and I dont mean the odd bit of dust- you could scratch your name in the grease/grime on bedside tables. Floors had not been washed or hoovered and were covered in dust, fluff, hair etc. Room and corridor smelt stale and musty.

Bathroom - Old and grubby. Dont know when it had last had a through cleaning. Chipped enamel and lousy shower.

Almost every item of bedding, sheets, pillowcases and duvet was mismatched and badly worn . Judging by the general standard of cleanliness I wasnt taking any chances and went down to the local Asda and bought three new sets of bedding.We put this on the beds over what was already there. I couldn't bear the thought of of stripping the bed for fear of what I might find underneath!

Lying in bed, just waiting for the night to be over, we had trouble sleeping due to the noise of the ancient fridge in the corner and the sound of the TV next door. Finally the TV was switched off only to be replaced 5 mins later with the snoring of next doors occupant who may as well have been sharing a room with us - the walls were so thin.

Although we had planned a 4 night stay, needlesss to say the next morning we made our excuses to the very rude owner and said we woud be leaving. We didnt go into details as to the real reasons - he didnt seem the type to take constructive critisism - and we just wanted to get out of there asap. He wasnt happy about the idea of our leaving early and as we left his parting shot was that he was off to check our room to see if everything was still there and to make sure we hadnt pinched the TV!

In short the most terrible place I have ever had the misfortune to stay in. If you find yourself in Pembroke and cant find a room for the night, dont stay here, sleep in the car!

  • Stayed August 2009, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lc0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2010

okay so I don't normally write bad reviews about places I've stayed and generally try to find the positives, however on this occasion there are absolutely no positives.... where do I begin??!!!
I think a list will suffice otherwise I'll be here all day:
1. Rude owner (chauvinist, who kept referring to me as 'woman')
2. Got slung in the 'naughty' late arrivals room because we arrived at 1am (even though we gave the owner notice that we would be late)
3. Bed was like a brick
4. The noisiest fridge in the room you have ever heard
5. Awoken at 6am by burglar alarm and it kept ringing for at least an hour
6. Had to go in search of owners because couldn't sleep due to alarm (and fridge), couldn't find them anywhere
7. Wanted an early breakfast but not even a teabag in sight
8. Did I mention rude owners
9. oh and in case you haven't got it yet, the owners are EXTREMELY rude (god forbid if you turn up outside of 'normal' hours and inconvenience them, do not expect a nice warm friendly welcome)
10. Got accused of snooping around the guest house in the early hours of the morning (6am after the alarm went off) and told that people just don't behave like that (wouldn't listen to the fact that we were looking for them and a tea bag!!!) Apparently its all caught on CCTV
11. You are being watched the whole time you are there
12. Good luck if you are staying here and i hope that you have a better experience than we did

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mina022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lakeland Guesthouse

Property: Lakeland Guesthouse
Address: 4 St. Patricks Hill, Pembroke Dock SA72 6XQ, Wales
Region: United Kingdom > Wales > Pembrokeshire > Pembroke Dock
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #3 of 14 B&Bs / Inns in Pembroke Dock
Price range (per night): ₹ 5,279 - ₹ 7,961
Number of rooms: 10
Official Description (provided by the hotel):
Lakeland house is a family run guesthouse, with ten en-suite bedrooms. Situated on a hill overlooking the River Cleddau. Carefully landscaped gardens 10 yards from Pembrokeshire Golf Club. Just a 5 minute walk to the Ferry for Ireland. ... more   less 
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