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“Pleasantly Surprised”

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Meritus Pelangi Beach Resort & Spa, Langkawi
Ranked #2 of 16 Hotels in Pantai Cenang
Certificate of Excellence
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pleasantly Surprised”
4 of 5 bubbles Reviewed 17 August 2012

My husband and I recently had a quick break in Langkawi, as we live in Penang it is always a great place to escape to for a quick battery recharge. I have been visiting Langkawi for many years and remember the Pelangi resort when it first opened, and I must say I forgot what a lovely place it is and how big the grounds are! The resort is right on the beach at the quiet end of Pantai Cenang just past the Casa Del Mar, the beach could do with someone picking up some of the rubbish washed up, but overall it was cleaner then other times I have visited. Location for me was fine as we don't mind walking and it only took about 10 minutes to get into town in the evening to eat at different restaurants. The whole resort is under major renovation which is more apparent now as it has reached the main area where the new pool will be located, so just note there are works going on but it does not affect your enjoyment too much and we were quite a way off from the noise. The Penangi is lovely architecture, all the chalets are based on Traditional Malay Kumpong wooden houses, so for a change you actually do feel you are in Malaysia rather then a concrete boring chain hotel that can be anywhere in the world. The gardens around the resort are mature and lush with beautiful tropical plants and flowers.The newly refurbished chalets have everything you would want from a 5star hotel, comfortable large beds, walk in rain shower, bath, complimentary mini bar, a lovely terrace (we were overlooking the sea..) good aircon and ceiling fan. There is now a Club lounge so you can upgrade to have Club facilities, such as snacks, and complimentary happy hour, breakfast selection is better in the Spice Market restaurant, it is a buffet with a good selection of local and European offerings, (coffee needs improving...) We had a great time as we were there just for a couple of days to chill out before the bank holiday get away arrivals ....so Langkawi was quiet. Not much in the way of TV channels for those that like to stay up watching movies, these were all pay to view at RM28.....! The resort will suit any traveler as it is great for families, with the pool and cycling options, couples can find quiet spots and elderly guests can call for a buggy to wiz them around the resort. I think after the full refurbishment is completed the Pelangi will be back to its former glory but with the modern amenities for the discerning traveler! I will plan a trip back so I can try out the Spa which I missed this time.....overall a great escape!

Room Tip: We stayed in chalet 706 which was newly refurbished,facing the sea and was on a corner...just perfec...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nardyaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 18 August 2012
Many sincere thanks for your valued feedback and we are glad that overall, you had enjoyed your recent stay with us.

Your suggestions for improvement have been duly noted in our continuous effort to meet guest expectation and create a memorable stay for them.

We look forward to welcome you back again with our signature service of Asian Grace, Warmth and Care.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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saudi arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 August 2012 via mobile

I was there for 4 nights it is soooo bad resort staff is not friendly at all reception didn't answer our calls at any time and the big problem for me was that the rooms is sooooooooo far from the lobby and when I arrived they inform that they will help us with electric cars but unfortionalty after that when you ask for cars they informed that there is no cars althow I saw many cars in the back of the reception and they don't need to use it more
Also when I inform the the ex manager that I have a problem they don't care about me like what the reception do
Also in the room it selve you will see many small ants and rooms is not clean at all also I see something like snake inside the room and take apics also Video for that

Stayed July 2012, travelled with family
Helpful?
1 Thank walidelewany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 18 August 2012
Thank you for providing us with your constructive feedback and we sincerely apologize for the shortcomings you encountered during your stay with us.

We would like to assure you of our commitment in addressing all concerns highlighted in our continuous efforts towards providing a resort environment that our guests will truly enjoy.

Once again, thank you for your valued comments. We welcome another opportunity to restore your confidence in the future.
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Dubai
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

Overall the experience was very good although we had a small issue in the room so they upgraded us free of cost. In general, my wife and I loved the stay but we expected a cleaner beach. Food was good as well with a good variety but a bit overpriced when it comes to the dinner Buffet. As honeymooners, we enjoyed Meritus Pelangi!

Room Tip: Rooms on the Beach side are beautiful although the beach should have been cleaner! but the view is b...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shadibraish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 18 August 2012
Thank you very much for your valued feedback and we are glad that overall, your stay experience was positive.

Your comments on the beach have been duly noted for improvement.

Once again, many thanks for your feedback as we strive to consistently meet the expectations of our guests.

We shall look forward to welcome you back with our signature Asian Grace, Warmth and Care.
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St. Petersburg, Russia
Level Contributor
72 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

"+":
-chalet with private entry and big balcony;
-free WiFi;
-good location (first line);
-good breakfast;
-big territory with a lot of trees, birds and cats;
-two swimming pools;
-not expensive lobby bar with live music;

"-":
-na

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Evgeny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 18 August 2012
Thank your very much for your appreciative words and we are glad to learn of your positive stay experience.

Your feedback is very important in our continuous effort to meet guest expectation and create a memorable stay for them.

We shall look forward to welcome you back with our signature service of Asian Grace, Warmth and Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

We just recently returned from a 4 night stay at the Meritus Pelangi in Langkawi. We arrived at the resort at 2.30pm which was past the check-in time of 2pm, they hadn't given us a king bed so they asked us to wait until they fixed this issue. One hour went past and we were still waiting, no staff member came to give us an update during this time, we were just left sitting in the foyer. Whilst waiting in the foyer it came to our attention that the horizon pool was closed for refurbishment which had not been explained to us prior to arrival.

After 1.5hrs of waiting, our initial disappointment disapperaed when we got to the room which was a beachfront villa, we were really impressed at the newly refurbished room. Very comfortable and the views were spectacular!! We spent most evenings sitting on the balcony enjoying the magnificent sunsets.

The resort is close to lots of great eating places and we hired a scooter for a couple of days to get around and see the rest of the island. The langkawi cable car is a must, the views are spectacular!! We organised a jetski safari island hopping tour through the resort which did not disappoint and is a must do!!

Check out was fast and efficient. Overall, despite intial disappointment we were extremely happy with our stay and would definately stay again!!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kirsty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 18 August 2012
Many sincere thanks for your valued feedback and we are glad that overall your stay experience had been positive.

We would, however, like to apologize for the service lapse during check-in and assuring you of our commitment in addressing this.

Regarding the refurbishment of the main pool, this had been communicated to all our business partners to ensure their clients make an informed decision when booking their stay here.

If you need any assistance with the room booking for your next visit, you are most welcome to contact me at marco.battistotti@meritushotels.com and I will personally take care of it.

We certainly look forward to many more visits from you in the future.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Property: Meritus Pelangi Beach Resort & Spa, Langkawi
Address: Pantai Cenang, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Pantai Cenang
Price range (per night): ₹ 9,408 - ₹ 16,690
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang, Malaysia

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