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“Really a totally disappointing experience”

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The Zuri White Sands Goa Resort & Casino
Ranked #3 of 10 Hotels in Varca
Mumbai, India
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Really a totally disappointing experience”
Reviewed 4 June 2012

this was our second trip to Zuri .After a great first trip in 2010 nov this was a total opposite. Unclean rooms stale food as well as all that could go wrong went wrong here . Due to the food our child fell sick and a doctor had to be called. the lower staff was facing the music all the time clue less of what to do and embarrassed at the whole thing. Pizza had to be returned 4 times as either it was raw or burnt. When you ask for extra towels the reply is that they are all in washing so we will give you after 4 hours. We were 2 families with 4 kids and they room given was far out even after calling 2 days in advance and asking for closer rooms. the pick up car forgot to come again you search the hotel no on the smart phone and call . Same food and vegetable repeated every day . Same desserts like eating yesterday's left overs , how low can one sink ? Air conditioning conked of at night . called in the guy at 1.00 same thing next night and had to go for change of room.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Atul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuriHotels, Manager at The Zuri White Sands Goa Resort & Casino, responded to this review, 7 June 2012
Dear Guest,
We thank you for the review about your stay with us. We sincerely apologize for all the inconveniences you had to endure. We have addressed all the issues which you have highlighted and it shall not recur. Giving a guest value for money and a wonderful vacation is what we strive for and many a guest have sworn by the same as per the reviews in the same portal. We ask you to please come again to stay with us and we promise you a vacation you will cherish forever.

Warm Regards
Management
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English first
Mumbai, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 June 2012

We had stayed at Zuri white sands for 5 days on family vacation with our 4 year old son. The highlights of the stay was the beautiful never ending pool and delicious spread of vegetarian and Jain food. The pool was beautiful lagoon like with apt depth ( max. 4.5 ft.). The pool staff was friendly and courteous. The waterfall restaurant has the best of the food and staff. Careful selection of different varieties of breakfast menu and an option of healthy juice everyday. The best part was there was special kids menu for all meals. The masala chai was a bonus in the morning. Special thanks to the staff Celso for making our dinner special with his prompt service and cheerful nature everyday. Free wifi everywhere in the hotel was also a bonus. The kids room was something our son enjoyed spending time with cheerful attendants and giving us some space foe ourselves. Any problems was promptly attended by the housekeeping. The only complaints was the absence of the jetspray or hand shower near the commode in the bathroom ( wondering why the management failed to address the issue which is a basic Indian W/C need)? The second complaint is about the exorbitant taxi charges ( rs. 850 station drop for just a distance of few kilometers).It would be good if the reception staff is more friendly and cheerful in their interaction. Overall it was a pleasant stay.

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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neham100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2012

Let me talk about the good points of the resort real quick -

1. Fantastic pool - Has kiddie pool, water falling off the rocks, slightly deep sections (<6ft), kiddie friendly sections (<3ft), pool bar, towels, pool volley balls, etc. Needs to be cleaned more often though!
2. Private access to beach - Well, the beach is definitely not private (only being summer, it was more or less empty), beautiful clean sand (not sure what the situation is in peak season - as per the guard at the entrance of the beach, the beach gets lined with shacks in the season). The sand here lives up to the name - white.
3. Activities - Loads of them - they had the days planned out with activities and had multiple options - carrom, TT, archery, football, cricket, croquet, mini golf, childrens play area.
4. Food options - 5 - though slightly on the expensive end, they have multiple options to avoid you from getting bored (though 3 of them were closed out due to off season).
5. Rooms - Nice and clean and with good views (be it garden or pool).

Now for the negative aspects -

1. Service - Overall, i would give them a 2 - Their prime restaurant is the waterfall cafe which hosts the buffets. Once the place gets full, its almost impossible to get any service without asking atleast thrice. Clearly, the place is continues to be understaffed for every meal. The restaurant is fairly small for the capacity they have in terms of the rooms. If you reach for breakfast by 9:45am, be assured that you will struggle to find a table for atleast 15-20 mins. Plus, it takes a whole lot of time + reminders to re-fill the emptied items and last but not the least, they start wrapping up the breakfast buffet by 10:30am!!! With room service, they do not change towels unless asked. Even when asked, they took away the towels without replacing them!! Same with water - supposed to replenish water bottles every day. Had to ask for replacements. Thankfully, the request was answered fairly quickly in the rooms.
2. Menu / Buffet spread - repetitive. Though I had opted to have buffet dinner only once, I am glad to have made that decision. Food wasn't that great and the service simply dulls the experience. The ala carte menu barely has any veg items. The off hours (3pm to 7pm) menu is fairly limited. The kids menu is available from 11am to 11pm (but somehow they missed to exclude 3pm to 7pm from it - we were refused items from that menu between 3pm to 7pm!). Best idea is to avoid the restaurant during that time (although they claim it to be 24x7) since everyone is scurrying around trying to clean up the place after the lunch buffet and you wont get any service. Better option is to get room service.

Overall - There are not many options around for food, especially for people with families and for vegetarians - so stick to the hotel food (even though its on the expensive end), for renting bikes you are at the mercy of locals - Dio - 300 bucks for 8 hrs (no 24hr concept here), avenger - 500 bucks for 8 hours. 75 bucks a lit for the petrol. Quality of food is good in the hotel but service definitely doesn't live up to a 4.5 or 5 star hotel.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reviewer_Rahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 1 June 2012

Several comprehensive reviews of the property have already been written so there isnt much additional information left to be added. Suffice to say that the property is quite good, rooms comfortable, lawns well manicured and the pool just awesome. This also houses the only on-land casino in Goa, so check it out while you are there. The private beach is alright, there are other better beaches in south goa - I really liked Betalbatim which is near the lovely Alila Diwa; I hear Palolem is the best one around, we didnt get the time to visit, but I gather its highly recommended. The gym is also decently well equipped should you be in the mood to burn off last evening's beer. The breakfast spread is good though repetitive - try reaching a little early, it was always pretty crowded around 10 AM.

There are a couple of restaurants just outside the hotel which also serve good food (I havent really had bad food in Goa, ever) just in case you want to be occasionally thrifty with the money you spend on meals.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bastaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 May 2012 via mobile

Swimming pool,access to the beach and the beach is awesome.view from the room is also good.room is average.food is below par.however worth the stay mainly bcos of the beach access,simply stunning.Spa and health club is average.blue lagoon restaurant is also nice in ambience.good place for a family to stay.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SarinaTariq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Zuri White Sands Goa Resort & Casino

Property: The Zuri White Sands Goa Resort & Casino
Address: Pedda, Varca 403721, India
Region: India > Goa > South Goa District > Varca
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Varca
#3 Luxury Hotel in Varca
#3 Spa Hotel in Varca
Price range (per night): ₹ 5,685 - ₹ 46,899
Hotel Class:5 star — The Zuri White Sands Goa Resort & Casino 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
The Zuri White Sands Goa Resort And Casino
The Zuri White Sands Goa Hotel Varca
The Zuri White Sands Goa Resort & Casino Varca

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