As we drove up to the villa, we had high expectations having rented in Tuscany on several occasions. Unfortunately, our high hopes were dashed as soon as we walked into this dark, smelly worn out property. There was a stench throughout the villa, perhaps caused by the garbage in the kitchen. The lights in the kitchen were broken as was the lamp in the living room. When we went to sit outside for fresh air and to decide what to do, we noticed the patio furniture was filthy and worn out. And as for the pool, no one in their right mind would venture into it. We complained and a management personnel came out and agreed there were issues and offered to show us other properties the next day. Unwilling to waste a second day of a week vacation, we left and went to a hotel. We got only a 5% refund from our booking agent. Hardly even worth the effort.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|