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Review of La Macchietta

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Very good
4 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 7
Monsagrati, Province of Lucca, Tuscany

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
retireeWa...
washington dc
Level 5 Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Suffered thru one night and then left”
Reviewed 26 August 2012 for a stay in September 2011

As we drove up to the villa, we had high expectations having rented in Tuscany on several occasions. Unfortunately, our high hopes were dashed as soon as we walked into this dark, smelly worn out property. There was a stench throughout the villa, perhaps caused by the garbage in the kitchen. The lights in the kitchen were broken as was the lamp in the living room. When we went to sit outside for fresh air and to decide what to do, we noticed the patio furniture was filthy and worn out. And as for the pool, no one in their right mind would venture into it. We complained and a management personnel came out and agreed there were issues and offered to show us other properties the next day. Unwilling to waste a second day of a week vacation, we left and went to a hotel. We got only a 5% refund from our booking agent. Hardly even worth the effort.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Leaving the property
Liked least: The smell in the villa.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Aug 2012
We are very sorry that your holiday at La Macchietta wasn’t satisfactory. We have a long list of clients who spent their holiday at this property during last years and several nice comments can be found on our web-site www.salogivillas.com (at La Macchietta’s page).
Unfortunately last year the owners came across a problem with their staff and this may have caused some inconveniences in the general maintenance of the house. Part of last year’s staff has now been replaced and this should have solved the problem.
We consider La Macchietta a lovely house with a lot of charm. It isn’t anything luxurious nor modernly furnished. It’s a country home with a typical Tuscan flavor of the past which gives it a special aura.

We would suggest clients to express clearly their needs, wishes and expectations to us or their Agents at the moment of the booking, in order to avoid misexpectations or disappointments. Our first aim is always to try to have happy clients.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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