Took our parents here for an overnight spa break. The hotel is beautiful and set in idyllic surroundings. All the decor is tastefully done, creating a very welcoming ambiance.
Recently under new management, the hotel is striving towards supplying a quality experience. Although not quite there yet, all the staff are very friendly and helpful and seem committed to getting to the highest standards.
Our evening meal was superb, but there seems to be a need for a maître d' to oversee a smoother and higher standard of service. Clearing empty bottles, unwanted glasses etc. Not having to wait 35 minuets for per-dinner drinks. The staff were lovely but just need that little extra direction.
The spa isn’t huge but is lovely and the service there was excellent.
Overall I like the direction The Elms is headed and would highly recommend a visit.
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