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12 - 17 of 2,327 reviews
Reviewed 17 September 2018 via mobile

The hotel was neat and clean, amazing hospitality and good animation team.
My complaint is :
1-The cafeteria team deal with the guests as per their nationalities ,they were rude with me.
2- There is no air conditioning in reception area.
3- No one offer us any trip from the internal tourism company which is belongs to the hotel.

Stayed: September 2018, travelled with friends
1  Thank Sidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Guest Relations Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 30 September 2018

Dear Guest.
Thank you for taking the time to write about your experience about Marina lodge at port ghalib
for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.

Thanks & Best Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

Marina lodge is a Nice hotel with a beautiful view and good clean swimmingpools. The housekeeping does great job, and the rooms are Nice in typical egyptian style. Malibu beach (hotelbeach) is relaxt but you really need something for your feet because it hurts to walk in the water in the beginning. Animation team are Nice people but they can do more for kids in the noon and it would be better if they start mini disco earlier. They start like 9:00 and that’s late for the little kids. Most of the staff from the restaurant are nice. Especially Ibrahim, he gives good service. The cooks who make omelets and burgers also always do their best. With Eslam I have bad experience. First he is friendly and Nice and ask to be Facebookfriends and then he starts asking alllll day what I I am doing and if he can see me on secret places. He asked for money too. He does this by more women. The food is not great but also not too bad. They can use more variety especially in the morning during breakfast. The snacks are just leftovers from breakfast or last day. The bar men are Nice and make good cocktails and mina is a real entertainer. Marina lodge is defenitely good for the price you pay, its not noo expensive. I Will defenitely be coming back here.

Stayed: August 2018, travelled with family
Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Guest Relations Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 30 September 2018

Dear Guest.
Thank you for choosing Marina lodge at port ghalib to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

Myself and My Husband traveled to this hotel in August 2018, They staff were very friendly and helpful, I feel that the staff were wrongly given bad press on previous reviews as the reception staff were very helpful, but they do not get many English tourist, so when asking for assistance speak clearly, in order to prevent the request being lost in translation. W loved the room, there was plenty of space, we had room service every day, and Rahmen who cleaned our room as great and nothing was too much trouble, we had a lovely view of the pool and the Port. The Pool was great, wonderful view from the pool of the port, very relaxing, and pool bar was great. The beach was a small work, but wonderful, great sea for snorkeling, very relaxing, We would definately return to this Hotel and Marsa Alam, food was good, but the evening entertainment is mainly for families, but if you want to eat out or drink, then you can get a return taxi from the hotel to the Marina for 5 Euros where they you have a choice of Restaurants or Bars. Had a great holiday, would definately recommend this Hotel

Room Tip: Speak clearly to Reception on arrival
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MartinH7075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Guest Relations Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 30 September 2018

Dear Guest.
Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay in Marina Lodge at port ghalib Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Once again, thank you for your visit to our hotel, and for your feedback.
Kind Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

Only The Animation was amazing, all other things like food, restaurant, some of the staff, facilities, no air conditioning in the reception (they are turning the AC off for cost reduction) & the quality of the bar was very very low, but the hotel is very potential to be an amazing one for many reasons like it’s location, i think the management should take this into their consideration.

Stayed: September 2018, travelled as a couple
1  Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Guest Relations Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 30 September 2018

Dear Guest.
Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay in Marina Lodge at port ghalib Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Once again, thank you for your visit to our hotel, and for your feedback.
Kind Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

Animation team (tiger) is very good
The food is good but not very good
A lot lizzards in the hotel
Very good sea view and location
ask for mostafa the driver he is very funny
The bar have a very sheap alcohols

Stayed: September 2018, travelled with friends
Thank AndrewN2160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed B, Guest Relations Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 30 September 2018

Dear Guest,

Thank you for taking the time to send us some feedback from your recent stay.

We are very pleased you enjoyed your visit. Thank you for highlighting the many positive points around the hotel

We hope to welcome you again very soon, it will be a pleasure.

Sincerely

Hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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