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Reviewed 24 May 2017 via mobile

This hotel could be so much better, a good location with good size rooms and right on the Marina.

Many of the staff are indifferent or just downright rude, unless your Egyptian.

The queue for food is a prime example, portions given to native people are three times that offers to us.

You have to stand there with your plate and keep asking for more, usually me with a tut or raising of the eyes.

It's not too bad though as the food is terrible! The lowest grade ingredients are used, not one good meal the whole week.

The young chef cooking the eggs in the morning is particularly rude, clearly doesn't like Europeans. He makes this quite obvious.

Not a problem as we won't be visiting this hotel ever again.

If you have booked see if you can change, if you haven't, then really stay away.

The manager will I'm sure have his usual stock reply to this, you can see them copied and pasted on lots of other comments.

The place is unmanaged and unloved. It will need a budget increase and a change of staff to improve, unlikely to happen.

I have been to a lot of hotels in Egypt and this is by far the worst, save the location.

There is free wifi in the reception area, however it rarely works and when it does it's very weak and intermittent.

Do your self a real favour and stay well away.

Stayed: May 2017, travelled with friends
5  Thank DaveTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed L, Front Office Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 27 May 2017

Dear Guest,

Thank you for your time, we are truly care for the mentioned comments you have said about the hotel, team and services.

At Marina Lodge Port Ghalib hotel, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

A good hotel with very good service
Location is very nice
Beach is ok, many fish on the reef
The only one is the bad animation, and the pushy khaled, who is behind every woman.
Everything else very recommendable!

Stayed: May 2017
2  Thank gordonmc918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed L, Front Office Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 27 May 2017

Dear Valued Guest,
We are truly grateful for the wonderful things you have said about the hotel, team and services. I am glad that you felt pampered we are extremely delighted to have you as a “Guest” For Marina Lodge At Port Ghalib Hotel and look forward to welcoming you back.
Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017 via mobile

They were very helpful & cheerful they make their best to entertain the guests & the children .. Nice show & party everyday .I liked the hotel very much . It was a very nice experience .. I suggest to go there for a nice relaxation place .

Stayed: May 2017, travelled with friends
1  Thank ShineeN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed L, Front Office Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 23 May 2017

Dear Guest,
Thanks a lot for your positive feedback about your recent stay in the lovely hotel. I am sure that all our friendly team members is happy to read your wonderful praise specially those you have mentioned.
Will be waiting for your soonest return :)
Thanks a lot for such a positive feedback and I am pleased to learn that you had a wonderful week.
We will be always looking forward to your return.

Yours Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

This is a hotel with a bit of effort actually might be ok. On a positive note if you are a diver with Emperor Divers the location is perfect right in front of the hotel. The rooms are of a good size, clean, comfortable think 3 star. Shower decent. If you are here for the diving request rooms in 700's .There is no Wifi in rooms and limited near bar/reception.

There are 2 good size pools nice view of Port Ghalib which is accessible by water taxi every hour. There is a small beach 10 minute walk away with toilet and refreshments however rocks make it uncomfortable walking into sea.

There are no lifts so if you have mobility issues you need to request ground floor room.
We were allocated a room on 1st floor initially overlooking the bar. The noise level from the entertainment was horrendous and went on to the early hours and despite complaints no effort to turn down music in fact it was turned up which seemed only to the benefit of the 2 over enthusiastic entertainment staff who were trying to get people up dancing and only ones dancing were small children.

We were moved but reluctantly the next day.

There is a total indifference with the staff, is a smile too much to ask? The food is as other reviews have mentioned is at best basic, hot food is cold always despite the false hope of a heated containers, food choice is limited and for vegetarians you are going to be disappointed, food is bland, tasteless. Breakfast offers you best hope with made to order omelettes the pastries look tempting but sadly stale same thing with desert in the evening . With all the poor reviews one wonders what it will take for the food and beverage manager to actually do something about it. We were a group of 6 divers and been before but unfortunately unlikely to come back again.

Such a shame the location is great but there needs to be an overhaul on the food and some customer service training or staff would not go amiss

Room Tip: Rooms number 700 above ideal for divers short walk from boat
  • Stayed: May 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank CelineM509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed L, Front Office Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 24 May 2017

Dear Guest,

We are truly grateful for the wonderful things you have said about the hotel, team and services. I am glad that you and your better half felt pampered
At Marina Lodge Port Ghalib hotel, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
Kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

Every thing in the hotel was acceptable,the pool is very good ,the rooms are good and the view was amazing ,but the food was really bad and there was variety at all and the restaurant stuff are very lazy.

Stayed: May 2017, travelled with family
1  Thank Kholoud f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed L, Front Office Manager at Marina Lodge at Port Ghalib, responded to this reviewResponded 24 May 2017

Dear Guest,

We are truly grateful for the wonderful things you have said about the hotel, team and services. I am glad that you and your better half felt pampered
At Marina Lodge Port Ghalib hotel, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
Kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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