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1 - 6 of 28 reviews
Reviewed 24 August 2015

This hotel cost us an extortionate rate due to the Gran Prix however I thought that it was worth it to be near to the track. Boy how wrong was I, the room is badly in need of refurbishment it was damp to the point of even smelling bad (no other rooms available). The electricity did not work in the bathroom so no hair dryer. The bed was less comfortable than a mortuary slab, with a skanky blanket and thankfully clean sheet. There were no tea and coffee facilities in the room either. In the morning the hot water ran out mid shower. At breakfast they failed to clear the tables, leaving guests looking for a seat and waiting on the table to be set. The breakfast buffet ran out of food. I had to wait 30 minutes on coffee and that was after constant reminders to them. Then on the last morning we discovered that they had not left any towels in our bathroom and we then tried to get them and after 20 minutes and much angry exchanges they arrived with two towels. Please avoid this hotel at all costs. PS am writing this review before we have even checked out that is how seriously bad the hotel is.

Room Tip: Do not choose this hotel!!
  • Stayed: August 2015, travelled as a couple
    • Value
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2  Thank MikeKriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2015

Racing at Spa we wanted somewhere close to the circuit to stay. This hotel seemed to tick the boxes and on arrival it seemed we had made the right decision...
Then we had probably the worst, most overpriced meal in our memory. Champagne cocktail with lemon slice. Main course was a totally tasteless lamb and watery potato concoction. Just couldn't eat it. Strawberry desert had a gone-over strawberry on top. And the price was ridiculous. A la carte would easily set you back 100 euros per person plus wine. Waiter always served the male first - I'm not sexist but if you dress up as a formal Maitre D then you should know basic things like that. No atmosphere at all. Wonder why we were the only diners...
Room and bathroom was spacious but the bed too small and lumpy. Neither of us had a good nights sleep during our entire stay. And if this is a 4 star hotel one would assume some sort of laundry service was possible, but no.
On the plus side, the breakfast was good.
The hotel seems to be in a time warp run by aging owners who do not appreciate what a hotel of their price should provide for its customers. The staff seem disinterested. Such a shame as with good management this could be a lovely place to stay...

Room Tip: Try Spa town itself...this hotel gets income from racers wanting to be close to the circuit and so doesn't feel it has to try...
  • Stayed: June 2015, travelled as a couple
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3  Thank Spectacle64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2015

Me and my family we have just stayed there for this last weekend... not interested at all in the Spa circuit but in the sourroundings...

4* for this hotel, in my opinion and with (high!) experience, is too much...

One star is without any doubt allocated to the helicopter gare... that of course we do not care at all about it...

Maybe a second one is allocated for the restaurant... that in my oppinion does not follows the needs of the guests... ok, you enjoy one gastronomic dinner... but you do not always want to take dinner in such a way and you would like just to taste a "soup" or a "simple" ommellette... or even one simple hamburguer for the kids!!! No possible... or not suggested!

We enjoyed the gastronomic dinner during the first night... and it was nice the 37€ menu... but we commented ourselfs on the fact of paying 7€ for a glass of wine having the glass so "poor" served! It's not a question of €... Hope you get the point...

The room we got was the n°25... very, very noised as next to the principal route... crying for a reform (mainly for the bathroom as well as for the windows as the old wood does not allow anymore closing the windows "smoothly"). I tried to fix the old windows, the old plombery, oppening doors stuff, etc... Without any doubt that room has not more than 2*... mainly considering that the price of the room was close to 200€ including 50€ for a small third bed... small as the other two "principal" beds of the room... I use to travel (mainly in Europe)... and I've never been in a so poor 4* room at this price...

The breakfast... what a deception... again 2* (minimum) missing... no warm food, no ommelette, no bacon, etc... no natural juices... no possibility to toast some bread... to get some eggs you had to ask (with the doubt if you will be charged...)... not offered by "default" by the staff...

The best, apart from the incredible location, the staff... extremally friendly and open to satisfy your needs... including those who, we suppose, are the owners... and we pay a lot of attention to that!!! That's the reason having quoted 3* to the review.... if not, the quote would have been 2*... or less!!!

  • Stayed: May 2015, travelled with family
    • Sleep Quality
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2  Thank CutoCalleja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

On our way back from the Nürburgring we stopped here to eat. To our great dissappointment no-one on reception, we could have walked back out with the guests coats without any problem. Only steak frites on the menu left ... which turned out to be quite mediocre and horrendously expensive for a restaurant with no decent table waiting (we had to pour ourselves, no bread until we asked, the 40 EUR for a half botlle of wine was poured on the tablecloth more than in our glasses!) we paid 202 EUR for a 2 course meal (we had a desert also) and drinks. Outrageous. Cannot understand that people give this place a top rating.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
1  Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

A very nice carefully looked after and family run hotel with a brilliant restaurant. The staff are very courteous and friendly and look after their guests very well. The rooms are clean and have been modernised with nice decor and new bathrooms. Breakfast is abundant and if you choose to eat lunch or dinner at the hotel you are in for a treat. The food is delicious.

We stayed there when we were racing at Spa - for big/busy events you do pay a premium but the location is perfect, just minutes from the main entrance to the circuit. Easily the best place to stay in Francorchamps.

  • Stayed: June 2013, travelled on business
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4  Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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