The hotel in conveniently located for travels around the Potsdam and Berlin/Tegel area. Like in many hotels (not all) it is advisable to ask for services during the hours of 9am and 5pm. For example, we asked for foam pillows and did not receive them. Our rooms bills were incorrect and we were overcharged (again 5am early check out). The situation was rectified via email later that day. On a positive note the staff is very friendly. Breakfast was great. The hotel went above and beyond to accommodate our gluten free request for breakfast, gluten free bread, cereal, chocolate rice cakes, etc.
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