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All reviews tram stop easy access tram service fitness room is day ticket privilege room city centre large tv good size excellent room front desk staff internet connection comfortable rooms tea and coffee making facilities quiet area room service an excellent hotel
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Reviewed 5 December 2017

Very friendly and helpful reception staff (and loved the Christmas jumper theme!). Comfy beds and good shower. Nice continental breakfast. Ideally located opposite a tram stop - trams running every 10-20 mins and 15 mins to centre of Lille for 1.80 Euro per trip. WE drove to Lille and left the car at the hotel. Surprisingly quiet for sleeping considering the proximity to main roads. Would have liked two bedside tables and proper cups for the tea/coffee in the room - paper/plastic disposables goes right against the eco-credentials of Accor's claim of planting extra trees for not over laundering towels.

Room Tip: Even numbered rooms face away from the main road and were quiet for sleeping
  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Service
2  Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 7 December 2017

Dear Helen,
Thank you for your comments further to your stay in our hotel.
We noted well your remarks concerning bedside tables as well as single-use tumblers.
We still have indeed to work to be totally exemplary on this matter, but we work on it ardently.
Thank you again for your attention and see you very soon.
With our best regards.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Northern suburb of Lille - not very accessible without a car. Chose it because I had rented a car to tour France and wanted the free parking. Found the hotel to be a business oriented hotel. Good WiFi and TV. Easy access to the autoroute. Central to WW1 sites near Lille.

  • Stayed: November 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 6 December 2017

Dear Bruce
Many thanks for your comments and hope to welcome you again for your next stay in our region.
With our very best regards.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

Our 3rd visit puts this at the top of the list for convenience to the Euro Tunnel, it used to be Mercure Valeciennes but Lille is of far more interest these days and the the excellent Metropole is a delight to return to.The Privilege rooms are well serviced and have good facilities as well as being decent sized, like the hotel they are modern, airy and the beds are just heavenly (on a par with the Marriott Group). The staff here are some of the best in any Accor Hotel, this time Eric and Thierry helped make our stay more enjoyable. We hope to spend a few days at the end of November to enjoy the Christmas festivities at Lille and the comfort of the Metropole.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank cherryplumUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 10 November 2017

Dear customer,
Thank you for your comment further to your stay in our hotel.
We shall be delighted to see you again at the end of November and look forward of this moment.
With our very best regards.
Denis Pierrel
General Manager

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Reviewed 24 September 2017

Here just one night but for 2 day business meeting. Hotel nicely designed, modern & welcoming. Coffee area great for breakouts. We also ate twice for lunch and evening dinner. Menu was the same for all 3 occasions, thought the dinner might have given some different options, albeit 1 special I spotted for day 2 lunch. But food good, wine good. Slept well too so comfortable bed.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Martyjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 25 September 2017

Dear customer
Many thanks for your comments after your stay in our Hotel.
We hope to welcome you again for your next stay in our region.
With our very best regards.
Denis Pierrel
General Manager

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Reviewed 16 September 2017

A very clean, nice, hotel located conveniently on the rail transit line for easy access to the city centre. The rooms were spacious and with windows that opened for fresh air and a nice view of a green space/river/paths behind the hotel.
The croissants in the morning were some of the best croissants I've ever had - and I'm picky!

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank mud21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 17 September 2017

Dear customer,
Thank you for your comment further to your stay in our hotel.
We are delighted that our croissants so pleased to you and let us hope that you will mean consuming it others for your next stay in our region.
See you soon !...
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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