We went at this hotel in august 2017. We paid for an executive package which includes 2 bedrooms because we have a children with us. But they gave us one a king room. So they have to fix it and gave us the correct room. We then move to another room. We woke up the first morning with big coackroaches in several places in the room. BAD!.... We advised them and they gave us another room in the higher level.
Meals, probably because of Venezuela's situation were missing....no varieties, even no coffee one morning.
Even if there were a lot of employees. Lot of them were not proactives to help us. Waiting our call to help us.
Several times, we have to wait too long to have a shuttle.
Air conditioning was not working correctly.
Beach was great.... and playground for children was nice.
But it is the only thing we can say.
Avoid this place...More