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“great resort”

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Dunes Hotel & Beach Resort
Ranked #1 of 2 Hotels in Pedro Gonzales
Reviewed 15 April 2017

my family and i visited the resort from 9th to 13th April 2017. the hotel was excellent, clean, great food selection, friendly staff and excellent facilities. Would definitely recommend visiting Dunes as a holiday getaway. we stayed at rooms 1824 and 1911 both were close to everything in the hotel.

Room Tip: buildings 18 and 19 are relatively close to everything. would recommend these buildings.
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  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank KBH5003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunes_Beach, Gerente at Dunes Hotel & Beach Resort, responded to this reviewResponded 20 April 2017
Google Translation

Estimada Sra,

De eso se trata, hacer que todos nuestros clientes se sientan como en casa y ser complacidos en todo lo que se encuentre a nuestro alcance.

le damos las gracias por tan honorable comentario

Atentamente.

Gerencia de atención al cliente

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5 - 9 of 1,810 reviews

Reviewed 18 March 2017

This is my second time visiting Venezuela and my family and I decided to stay at the dunes for the carnival season, we went on an all inclusive trip with a travel agency that told us we would be staying in the hotels premium rooms. Upon arrival it took us hours to get through with our rooms because apparently the hotel didn't cater for so many guests, and the service was slow because only one of the staff members knew how to speak English. When we finally got our rooms it was a bit smaller than we're used too which was a bit disconcerting but manageable, there's no WiFi in the rooms only the lobby and its extremely slow so that kind of sucked.The food is ok can't compete with our sweet Trini cuisine though lol but you should try their omelets they are to die for.The staff were very friendly and inviting and the scenery is absolutely beautiful. When you stay in the premium rooms there's a shuttle service that is continuously running so that you can go to the lobby and other parts of the hotel, its only a 2min drive maybe less. Other than a rough start it was a pleasant stay and i recommend this hotel if its your first time visiting Venezuela.

Room Tip: The Premium rooms on the right side are the best, The Dunes Lobby is the Fastest working
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  • Stayed: February 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Khaliesha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunes_Beach, Gerente at Dunes Hotel & Beach Resort, responded to this reviewResponded 29 March 2017
Google Translation

Distinguido Huesped.

lamentamos sen saber que sus expectativas no fueron cubiertas completamente, nos esforzaremos para que la próxima vez que nos visite se vaya totalmente complacido.

Saludos Cordiales

Gerencia Atencion Al Cliente

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Reviewed 17 March 2017

We visited via tour and was met with welcome drinks. Check-in was hassle-free as everything was handled by the agency. We were shuttled to our rooms which were located on the premium section. It was quiet and serene. We had a pool and jacuzzi nearby, security and transport were always on hand, the rooms were cleaned and towels and sheets replaced daily. I do plan to return probably for the Easter weekend.

  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Marisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunes_Beach, Gerente at Dunes Hotel & Beach Resort, responded to this reviewResponded 29 March 2017
Google Translation

Querida Sra.

para eso nos esforzamos, para que clientes como usted se sientan bien atendidas en esta su casa, esperamos nuevamente verla de vuelta por la isla de margarita en especial por el Hotel Dunes.

Atentamente

Gerencia de atención al Cliente

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Reviewed 14 March 2017

I stayed at Dunes from Feb 25th - 28th 2017. I went on a package offered by a local travel agent. Overall, I had a decent stay, however I will give details below as I wasn't future travellers to be fully informed:

Check In: Check in was very swift. We arrived several hours later than expected and arrived at the hotel at about 5am. We were given something to eat and drink before being led to reception which was really nice. The lobby area is small, with a few shops around the area. We stayed in the premium section, which is far from the lobby, so a shuttle was made available to drive us to our rooms after check in.

Rooms: We stayed in a two bedroom junior suite so each bedroom had it's own bathroom area and could be self contained if it had to be. The room was clean, although very average. Do not expect a lot. The bed was comfortable and sheets were clean. The bathroom fixtures were rusted and didn't work well. There were also quite a bit of mosquitoes in the rooms, so walk with repellent. The balcony area was laden with trash, so I didn't bother to go outside. Also, there was no iron and ironing board, the safe didn't work and unless you speak fluent don't bother to watch TV.

Grounds: The hotel grounds are well maintained. There are about two main pools and a few smaller ones. There are open air bars, a game area, gym (the equipment is in POOR shape. DO NOT even bother), shops etc. Overall, the grounds are quite large.

Restaurant: If you're a foodie like me, you will not enjoy the food. I hardly ate, and when I did it wasn't enjoyable. The selections became monotonous by the second day. I am not going to use the excuse that Trinidadian food is more seasoned than Latin american food, because my experience travelling has proven otherwise. The food is simply not that great. I did enjoy the grilled hot dogs though. In addition, the handling of food left something to be desired. The attention to detail and cleanliness factor left much to be desired. There are about three restaurants on the compound.

Customer Service: customer service was excellent. Although much of the staff barely spoke english, it was easy to communicate.

Miscellaneous:
1) the beach was nice
2) Shuttles were constant
3) Drinks were amazing!
4) The massages were basic and cheap. About 3USD. If your muscles are dense or you workout a lot, don't expect to enjoy the massages.
5) There were shuttles to take you to the popular malls and shopping areas. Please carry a knapsack with you for money. Trust me, a purse will NOT work. The average exchange rate is 1USD:3000Bs. The tour guides can change the money for you. You get less money in the hotel.
6) The hotel is far from the city (about 45 mins).

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Ruslene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunes_Beach, Gerente at Dunes Hotel & Beach Resort, responded to this reviewResponded 29 March 2017
Google Translation



Apreciada Sra.

hemos leído sus comentarios y tomaremos muy en serio sus sugerencias.

lamentamos que no haya disfrutado de sus vacaciones plenamente, nos esforzaremos mas para que clientes como usted se vayan 100% satisfechos de nuestras instalaciones.

le damos gracias por sus comentarios.

Atentamente

Gerencia de atención al cliente

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Reviewed 6 March 2017 via mobile

We arrived at dunes hotel 26 Feb & we spent 9 days, I was mesmerized by the amount of activities & how big that hotel is! The Jr. suite we had was spacious & comfortable. I will recommend dunes to all

Stayed: February 2017, travelled with family
Thank laura d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunes_Beach, Gerente at Dunes Hotel & Beach Resort, responded to this reviewResponded 29 March 2017
Google Translation

Estimada Sra,

le agradecemos enormemente que nos recomiende.

esa es nuestra meta hacer de las vacaciones de nuestros clientes algo inolvidable como la fue para usted.

esperamos verla pronto por esta su casa.

Atentamente

Gerencia de atención al cliente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dunes Hotel & Beach Resort

Address: Calle Campo Elias | Sector El Pueblito, Pedro Gonzales, Margarita Island 2000, Venezuela
Region: Venezuela > Insular Region > Coastal Islands > Margarita Island > Pedro Gonzales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pedro Gonzales
Price Range: ₹ 3,904 - ₹ 9,695 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dunes Hotel & Beach Resort 4.5*
Number of rooms: 578
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Also Known As:
Dunes Hotel And Beach Resort
Dunes Hotel Margarita
Dunes Resort All Inclusive Beach
Dunes Beach Resort
Dunes Hotel & Beach Resort Margarita Island, Venezuela

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