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All reviewsreception staffnice hotelbeautiful viewgood sizeoutdoor poolspaterracewifitownstepssightspilgrimagefair
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7 - 12 of 822 reviews
Reviewed 6 September 2017

Nice holel in a great location but apart from one receptionist the staff were not great. The hotel was busy and we got the impression that the waiting staff especially saw us as an inconvenience - very dismissive at breakfast and a so called free cocktail - turned out to be a very small non alchoholic drink poured from a plastic bottle at the bar - perhaps they need to review thieir definition of the word cocktail, the waitress pouring the drink was very inhospitable and made us feel like freeloaders. Bewre use of the water in the mini bar - they will charge you for it! Its a shame as the hotel is in a glorious place with breathtaking views its the staff that detract from your experience and are not typical of the usual lovely friendly italians we met on our trip....

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank LondonDiscerning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trotta-Hotels, Direttore vendite at Palace Hotel San Michele, responded to this reviewResponded 11 September 2017

Dear Guest,
thank you for taking your time to write your review. Whilst we are pleased that you found the location convenient, we do regret that we missed the mark on this occasion on your overall guest experience.
We are very shocked to hear as well that you found our staff members to be rude and not helpful, we always get very good comments about our staff members in all departments. Your comments have been shared with the team to investigate further.
We hope your experience will not prevent you from returning in the future and you give is the chance to restore your faith in our services.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

We stayed at this hotel while travelling with a seniors' group.
The hotel was lovely inside, although our room was very small.
The decor is classic European, very beautiful with lots of local art hanging on the walls.
Meals were included and were basic but tasty.
We also had wine included with our meals but it was not all that great.
We loved the room keys. Each key was attached to a beautiful yarn Pom Pom. They looked so pretty hanging on the wall of the reception desk. The view from the terrace was amazing. Staff were helpful and polite.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trotta-Hotels, Direttore vendite at Palace Hotel San Michele, responded to this reviewResponded 10 September 2017

Dear Mrs. Jane,
It is always a pleasure to have feedback from our guests. We was delighted to learn that you enjoyed the hotel and its décor, the view, the restaurant and the friendliness of our staff. We would like to thank you for your good comments and we hope to see you on your next trip in Italy.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017

This is a well-appointed but maybe slightly impersonal hotel. It's in a great position at the top of the town and has wonderful views from there. Our room was comfortable and clean. Good for a couple of nights to have a proper look at this interesting little town and to visit the pilgrimage sites. It has a spa but we didn't use it.

Room Tip: Ask for a sea view
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank poppy186414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione-Palace, Direttore vendite at Palace Hotel San Michele, responded to this reviewResponded 25 May 2017

Dear Guest,
we are pleased to know that you have enjoyed your stay and you have also appreciated the room and the position of our hotel. The perception of "impersonality" can usually be present in too short stays. Therefore, we hope to have you our guest for a longer time on your next trip to Apulia
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2016

We had a lovely suite with an outside terrace with amazing views. We only spent one night in this hotel and it was spoilt by the coach load of Polish people who arrived shortly after us. Our room was just above reception and the noise of them checking in prevented any chance of having a peaceful rest. We had dinner in the restaurant and found it disappointing, especially as we chose fish for the main course and it was obviously frozen. The pasta course was uninspiring. Breakfast was a complete shambles with 2 coach loads of people behaving like animals and grabbing everything and anything as soon as the dishes were replenished. We couldn't find a clean table, there was mess everywhere, and we struggled to get anything to eat. It really did spoil the stay at this hotel.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2016 via mobile

Very good hotel. Very good service. Very good food. Perfect location .
I really enjoyed staying over there.
View from terrace is stunning
Room was clean, beds very comfortable.
Definitely I will come back.

Stayed: September 2016, travelled with friends
Thank TomekC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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