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“Hotel fit for royalty”

El Castillo Arteaga
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Price range: US$ 40 - US$ 69
Cuisines: French
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 13 June 2018 via mobile

Following Fodor’s recommendation, we booked one night at the castle. We’re very glad we did. The lush grounds, cool castle architecture and attentive staff made for a memorable experience. We also loved the bird center—a 10 minute walk from the hotel.

Thank Holly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (87)
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2 - 6 of 87 reviews

Reviewed 27 September 2017

While staying at the inn, my husband and I had dinner in the dining room. While the menu was limited, we found the dishes to be beautifully presented and well prepared. The portions were generous. The wait staff were attentive and efficient. Nice selection of wines. We were not fond of the American music...we would have preferred to listen to Spanish music while dining. We are in Spain!

    • Value
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    • Food
Thank Sherry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

Hello

We have been in the restaurant of el castillo arteaga last month to make a small celebration for my wedding and invited my friends to have lunch there.

In first approache we went there and talked to the people on reception of the hotel a week ago and they seemed very helpful and agreed for providing our requests for lunch so we decided to make reservation for 9 people.in fact i had informed them that we might come with 10 people and they said its not a problem for them
And also the people on reception told us that they put remark on our reservation in their system that we are going to celebrate a wedding and will do all necessary things.

Infact we asked that if we need to talk anybody else in the hotel about our celebration and the person in the reception said that since its not a big wedding party we dont need to talked to any other person that is in charge for weddings.

But all terrible things started right after we arrived the hotel/ restaurant. First they showed us the table which we wouldn't prefer because it was not in an appropriate for gathering with friends.

Secondly the table was not big enough for 9 people and almost we were sharing same plates to eat because of being very stretched place and it was really disturbing.

After we sat down i have noticed that the menu which we reserved and they confirmed was not given to us. It was totally diferent.So i had to go and talk to person in charge that the menu is different than we have reserved. So she even didn't brother herself to check our reservation and said that nobody informed any details about our reservation and gave me a bunch of paper that written the daily menu that we had reserved.

So we had to grab the wrong menus from the hands of my guests while they were ready to make order and explained that there was problem in the menus etc.. and we gave them correct menu.

Ofcourse my face turned to red after such a shameful situation and had to apologise for it.

What could be the worse on my special day. Wait ! after i picked the menu to choose and had another shock after seeing the prices that written in the menu. Incredible! We already were confirmed by the person in the hotel reception that the menus will be without price and put in a proper folder.

So some of our guests asked me that whether lunch will be paid by them or me :(((

Later on some of our guests chosen from dishes from menu and asked whether it has pork product or not because they cant eat it. The camarera said yes it has pork you have to choose another dish from menu and after 2 minutes she came back and said that no it doesnt have pork. incredible!

Regarding the food quality and presentation is something you can find in a avarage class restaurant that there are many nearby arteaga with cheaper price.

At final we had to leave the restaurant with big disappointment and embarrassment. Even nobody bother themself to make explanation or apologise for it.

In conclusion please think twice if you are planning to have spacial day with your partner or friend in el castillo arteaga not to regret.

Ps i hope that they reply this comment by accepting their fault instead of rejecting all the problems i pointed here.

Thanks

Regards.

Thank Maestro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017 via mobile

Located in the grand main building of the castle, the restaurant is grand. We ate here as part of our stay package & had a special set menu. The food was delicious, serves were generously portioned. Outstanding was the hake & sirloin strips (perfectly cooked & one of the best). The wine menu was decent & reasonably priced. Service was friendly & efficient if a little on the "home-style" side rather than a fine dining relaix & chateau experience. But it was fine & no complaints at all! There aren't too many restaurants around the area (unless you drive) so this is a good choice.

Thank scorpioshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2017

We loved our stay at this beautiful castle. They have us a room on the third floor which had amazing views over the surrounding area. We booked the take a break package they offer on the website. This includes 1 night stay, dinner and breakfast. The dinner was amazing. The food was well prepared and they tried their best to work around my nut-allergy. Breakfast was also very nice and elaborate. I would definitely recommend this place!

    • Value
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    • Food
Thank Stephaniedev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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