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All reviews train station nice hotel water park front desk staff business trip public transportation room rate indoor waterpark reduced rate rooms are clean last weekend local area river cruise right next door hamburger full menu the hotel offers
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Reviewed 2 October 2018

Have stayed here during a business trip. Very friendly staff, which has give a warm welcome. Room was nice and clean, bed allowed a good sleep, pillows needs getting used to. A variation would be good, here.
They serve a good breakfast for a perfect start in the day.
A recommenable place to stay. Would select this hotel again.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018

If you are traveling summer through early fall know that this hotel will limit the temperature of your room. On a hot day 28 C they will only allow for 2 degrees lower that it is outside, which in our case was 26 C or 82 F. When I complained they graciously told me to remember I WAS NOT IN AMERICA. I was in Switzerland and it was perfectly find.
Breakfast was included and at 8:00 in the morning all the tables were dirties they were terribly understaff. Had to wait with others for a clean table.
Also the minibar in the room only keeps things cold if they are already cold, they told us that it was not meant to make anything cold. Absurd! Not cheap either.

Room tip: Real problem with room temperatures. Hotel controlled.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank aflimeres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontoffice B, Manager at Courtyard Basel, responded to this reviewResponded 3 October 2018

Dear aflimares, thank you very much for scoring us on Tripadvisor. Your feedback is integral to our business to further develop our services in order to maximize our guests’ Courtyard experience. While reading your survey we noticed that you were not quite satisfied with your stay. Herewith we would like to express our apologies for the inconvenience you faced and we would like to assure you that we are going to take a look into your points so we can decrease the shortcomings of our service. Should you have any further questions feel free to get back to us directly via johann.barsch@bslcy.ch. Have a great day! Best Regards, Johann B. / Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

A mile from the train and a few more from Basel itself, this could be a Courtyard about anywhere in the world. An “upgrade” meant a king size bed. Room has kitchen area with microwave and fridge, and 2 glasses... no silver, plates, napkins. Espresso maker & electric tea kettle also. Few small drawers & a closet for clothes. Bath has hand shower & must step over the side of the tub maybe 24 inches or more up. I am 5’6” and had to stand on toes to reach microwave & shower wand.
Pluses, big American breakfast from 7 am to 11 am, with traditional offerings plus meats, cheeses, veggies, individual mustard, mayo, tons of breads, and takeaway boxes readily available (kept some for big salad for dinner in room.) All the bottled water you want. Amazingly kind front desk staff. Tons of parking, garage in back. Attached to big indoor water park and large German restaurant about a block away. Minus: nothing else around without a good walk that wouldn’t be safe at night (too much traffic.) Uber was about $80US from airport. Stayed here on points; due to location would not stay here again.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank juliao506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

This hotel is far superior to the standard Courtyards of US version. Very large and well appointed rooms, good restaurant and bar, friendly staff etc.
it’s 30 minutes to Basel city center via metro and they provide free metro and rail pass for guest for duration of stay. By rail it’s only 10 minutes to central train station.
Not much around the hotel other than few restaurants and Spa.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank vahehg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

Attending a conference in Basel without a car and when hotels are all full led to a hasty choice of a booking at the Courtyard
The problem
- a distance to the conference Center by tram
- a distance from the tram stop and the walk is through a train yard
(Which isn’t well lit) and a large car park
- the rooms are a little dated drab and could do with a face lift

The positives
- the staff are friendly
- food is good which is a good thing when there really aren’t any restaurants nearby
- the room is comfortable and quiet and good choice of tv channels
- the shower room is decent but again could do with a new lease of life

Would I go back- probably not unless I had a car

Date of stay: August 2018
Thank lalitkrishna13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian K, General Manager at Courtyard Basel, responded to this reviewResponded 4 September 2018

Dear lalit k, thank you for taking your time to rate your experience with us. We are happy to hear that you were satisfied with our hospitality but noted as well your constructive points in regards of accessibilty and distance from the city. Let us wish you a great day and we are looking forward welcoming you back to our Courtyard either way. Best Regards,

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