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8 - 13 of 379 reviews
Reviewed 26 April 2017

Stayed here for two nights on a business trip to the area. Hotel is in a nice spot, fairly quiet and a drive to the nearest town/village. Staff were friendly during checkin, check out and in the restaurant and bar aswell. Have to say the rooms and corridors upstair could do with a bit of modernising. In particular the room felt very dark and unfortunately not even a chair to sit on at a table or desk (facilities are available for business but a chair/table in the room is always nice). Food in the restaurant was good, with a fine selection of beers, wines, spirits.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank semi_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016 via mobile

The management was helpful and supportive,
However the room set up and furniture are old fashioned , it should be refurbished and therefore was disappointing
The surrounding park is very nice , which is an added value for this area.
Overall acceptable

Date of stay: November 2016
Trip type: Travelled as a couple
Thank RemiBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Deputy Manager at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 14 November 2016

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Sud Parc du Coudray. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Note that a wide renovation program is underway in our establishment

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jean Charles BOSC
Directeur Adjoint

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2016

We stayed at the hotel 21st - 25th July with a coach party. Before travelling we read “June G's” report dated 25th May and, sadly, our experience was exactly as June had described hers. Rather than copy out her lengthy report, I recommend that you read it before booking this hotel.
The food was very poor. They tried to present us with an identical menu for each of our four-nights stay but our driver/courier pulled out all of the stops, contacted our company's managers and had the menu changed but to little effect as the standard was dreadful.
I thought that the bar prices were exorbitant - €10 for a glass of wine – in France !!!
The hotel is in an extremely remote location with no nearby village or town. There was nowhere to stroll in the evenings and if there had been ANY alternative cafés, bars or restaurants we would all have decamped en masse.
Unfortunately the staff, when they could be found, were less than pleasant and were rude to a number of our group.

Room tip: Find another hotel
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michael_SF6310RH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Directeur général at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 29 July 2016

Thank you for taking the time to write us following your stay at our hotel .

Sorry that service and delivery were not living up to your expectations, and we ask you to accept our most sincere apologies .
Mercure hotels are eager to provide the best quality service for your stays ; therefore your opinion is very valuable.

Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits.
Indeed, a security service is now part of our staff to guarantee the best peace
Again , we thank you for your comments and hope to regain your confidence in a future stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016 via mobile

Check in was effortless and the room that was given to me was spacious with most of the required appliances. Room was quiet and cool, in fact the hotel locates in middle of no where and is very quiet. I didn't try any of the other facilities than breakfast that was ok, not special.

Date of stay: June 2016
Trip type: Travelled on business
Thank 413juhas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Directeur général at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 21 July 2016

Dear Juha,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Sud Parc du Coudray.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jean Charles BOSC

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Reviewed 25 May 2016

Travelled with a coach tour company to visit Giverny, Fontainbleau and Vaux-le-Vicomte. Stayed at the Mercure Paris Sud Parc du Coudray for 4 nights, it is obviously an hotel that relies on coach parties and business groups to keep it going. At first sight the hotel looks impressive with its gated entry and lovely grounds to stroll in. It certainly has a 4 star façade but then it goes downhill. The public areas are clean and modern with a small lounge and bar in the reception area with prices so high it took the pleasure out of having a drink. The bedrooms are well used and grubby in parts with thick dust around the skirting boards, especially in the bathroom, however, the beds are comfortable, the bathroom facilities function and we did get a good night's sleep.

Breakfast was good with cereal, fruit, breads etc., scrambled egg, small sausages and bacon every morning. Coffee, tea and fruit juices were also available. It was help yourself to as much as you liked. We went early so everything was available. Some who arrived for breakfast later had to ask and wait for things to be replenished. Evening meals were different, as a party we ate at a set time and were seated in 2 groups of 12 and 1 of 8 people around very large tables (you couldn't even reach the condiments that were placed in the middle of the table). This does sound trivial but it is a bit old fashioned these days to sit us like children in a school canteen just because we are in a coach party. None of us had met before we got on our coach at the start of our holiday, there was nowhere else to sit if you didn't hit it off with your neighbour! Fortunately we all got on well as a group and made the best of things. Each day we were given the same choices of starter, main course and dessert. On the fourth day you run out of options. Starters were a cold creamy pasta dish, tomato gazpacho (served in a tumbler), butternut squash soup (also served in a tumbler) and goat's cheese in a puff pastry parcel served with some salad leaves. Mains were beef bourguignon (little bits of well done gristly beef in a red wine sauce with uncooked potatoes), a chicken leg and wing served in a chasseur sauce on a bed of wild rice, a piece of coley served with ratatouille and a very creamy sauce. The fish was over cooked and really inedible. No sign of a healthy salad or vegetables. Dessert was fresh fruit salad in a tumbler, a version of apple crumble and a chocolate fondant with a little bit of cream. A small coffee was served to us at the table but only after our courier/driver reminded the management that this was what had been agreed. It may be that our coach company had arranged a certain menu for our party but what we were given was of a very poor standard and was certainly the worst food we have ever been served, even in hotels of a lower rating than the Paris Sud Parc du Coudray. As the hotel was in a remote area there was nowhere to go to get something to eat, we all had to buy provisions when we were near a town on our travels.

In the dining room and the bar you hardly saw any staff, it was as if they brought a waiter and waitress in just to serve our meals in the evening, at breakfast staff were never in sight in the dining area, they seemed to hide in the kitchen. In fact the staff in general were not that friendly or helpful.

All in all this hotel has a 4 star look on the outside, 3 star rooms on the inside and 2 star service from its staff. Food gets nil points!!

Date of stay: May 2016
Thank June G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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