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“Food very poor”

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Mercure Paris Sud Parc du Coudray
Reviewed 27 July 2016

We stayed at the hotel 21st - 25th July with a coach party. Before travelling we read “June G's” report dated 25th May and, sadly, our experience was exactly as June had described hers. Rather than copy out her lengthy report, I recommend that you read it before booking this hotel.
The food was very poor. They tried to present us with an identical menu for each of our four-nights stay but our driver/courier pulled out all of the stops, contacted our company's managers and had the menu changed but to little effect as the standard was dreadful.
I thought that the bar prices were exorbitant - €10 for a glass of wine – in France !!!
The hotel is in an extremely remote location with no nearby village or town. There was nowhere to stroll in the evenings and if there had been ANY alternative cafés, bars or restaurants we would all have decamped en masse.
Unfortunately the staff, when they could be found, were less than pleasant and were rude to a number of our group.

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  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michael_SF6310RH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Directeur général at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 29 July 2016

Thank you for taking the time to write us following your stay at our hotel .

Sorry that service and delivery were not living up to your expectations, and we ask you to accept our most sincere apologies .
Mercure hotels are eager to provide the best quality service for your stays ; therefore your opinion is very valuable.

Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits.
Indeed, a security service is now part of our staff to guarantee the best peace
Again , we thank you for your comments and hope to regain your confidence in a future stay.

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8 - 12 of 333 reviews

Reviewed 30 June 2016 via mobile

Check in was effortless and the room that was given to me was spacious with most of the required appliances. Room was quiet and cool, in fact the hotel locates in middle of no where and is very quiet. I didn't try any of the other facilities than breakfast that was ok, not special.

Stayed: June 2016, travelled on business
Thank Juha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Directeur général at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 21 July 2016

Dear Juha,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Sud Parc du Coudray.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jean Charles BOSC

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Reviewed 25 May 2016

Travelled with a coach tour company to visit Giverny, Fontainbleau and Vaux-le-Vicomte. Stayed at the Mercure Paris Sud Parc du Coudray for 4 nights, it is obviously an hotel that relies on coach parties and business groups to keep it going. At first sight the hotel looks impressive with its gated entry and lovely grounds to stroll in. It certainly has a 4 star façade but then it goes downhill. The public areas are clean and modern with a small lounge and bar in the reception area with prices so high it took the pleasure out of having a drink. The bedrooms are well used and grubby in parts with thick dust around the skirting boards, especially in the bathroom, however, the beds are comfortable, the bathroom facilities function and we did get a good night's sleep.

Breakfast was good with cereal, fruit, breads etc., scrambled egg, small sausages and bacon every morning. Coffee, tea and fruit juices were also available. It was help yourself to as much as you liked. We went early so everything was available. Some who arrived for breakfast later had to ask and wait for things to be replenished. Evening meals were different, as a party we ate at a set time and were seated in 2 groups of 12 and 1 of 8 people around very large tables (you couldn't even reach the condiments that were placed in the middle of the table). This does sound trivial but it is a bit old fashioned these days to sit us like children in a school canteen just because we are in a coach party. None of us had met before we got on our coach at the start of our holiday, there was nowhere else to sit if you didn't hit it off with your neighbour! Fortunately we all got on well as a group and made the best of things. Each day we were given the same choices of starter, main course and dessert. On the fourth day you run out of options. Starters were a cold creamy pasta dish, tomato gazpacho (served in a tumbler), butternut squash soup (also served in a tumbler) and goat's cheese in a puff pastry parcel served with some salad leaves. Mains were beef bourguignon (little bits of well done gristly beef in a red wine sauce with uncooked potatoes), a chicken leg and wing served in a chasseur sauce on a bed of wild rice, a piece of coley served with ratatouille and a very creamy sauce. The fish was over cooked and really inedible. No sign of a healthy salad or vegetables. Dessert was fresh fruit salad in a tumbler, a version of apple crumble and a chocolate fondant with a little bit of cream. A small coffee was served to us at the table but only after our courier/driver reminded the management that this was what had been agreed. It may be that our coach company had arranged a certain menu for our party but what we were given was of a very poor standard and was certainly the worst food we have ever been served, even in hotels of a lower rating than the Paris Sud Parc du Coudray. As the hotel was in a remote area there was nowhere to go to get something to eat, we all had to buy provisions when we were near a town on our travels.

In the dining room and the bar you hardly saw any staff, it was as if they brought a waiter and waitress in just to serve our meals in the evening, at breakfast staff were never in sight in the dining area, they seemed to hide in the kitchen. In fact the staff in general were not that friendly or helpful.

All in all this hotel has a 4 star look on the outside, 3 star rooms on the inside and 2 star service from its staff. Food gets nil points!!

Stayed: May 2016
Thank June G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2016

We stayed one night and I was pleased it was just one night. It was a very clean, spacious room with huge comfortable bed and good bedding. However, while I'm sure they have other rooms that are advertised and the décor looks lovely, ours was bright yellow with a mustard coloured bathroom (tiles, walls and paintwork) although the bathroom ware was white. The floor was a sort of seagrass in the bathroom and I'm unsure how they would clean this. Breakfast was ok with a reasonable choice of food and good surroundings. Some staff were friendly but others looked like they didn't want to be there. I got a glass of wine at the bar and the waiter ignored me then insisted on pouring a different wine to what I'd asked for. He got other aspects of the order wrong and was very indifferent. The other bar person was fine though. It looks impressive from the outside and foyer but the doors to a lot of rooms were dirty and paint badly needed touching up where scuffed from cases etc. A mixed experience. Perhaps a review to bring more consistency is needed or perhaps they're undergoing refurbishment and haven't got round to all the rooms yet. Some attention to detail would help as the rooms are clean and spacious with big TVs and tea/coffee making facilities which is good.

  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Gwen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2015

This hotel is in the middle of nowhere so you cannot leave the hotel and walk to the local village/town. As you would expect from the above it is very quiet.
It struck me very much like a budget hotel say Premier Inn with the necessary additions to make it a 4star. The room décor was very drab and dreary and there was grouting missing from the tile in the bathroom and it was generally tired.

We stayed as part of a Riviera tour and given the lack of local facilities had to eat in.
This hotel has the honour of providing me with the worst meal I have ever had in hundreds of meals in France.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank rhandlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureCoudray, Responsable réception at Mercure Paris Sud Parc du Coudray, responded to this reviewResponded 1 October 2015

Dear customer,
I'm sorry to read that you don't enjoyed your stay. I take good note of your comment and have transmitted it to the department concerned. Your comments are important for us to improve the Quality of our property. I hope to welcome you again to discover the privilege room.
Kings Regards

Ludovic FABRE
Room Division Manager

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Additional Information about Mercure Paris Sud Parc du Coudray

Address: rue de Milly, 91830 Le Coudray Montceaux, France
Region: France > Ile-de-France > Essonne > Le Coudray Montceaux
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Le Coudray Montceaux
Price Range: ₹ 5,977 - ₹ 9,512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Sud Parc du Coudray 4*
Number of rooms: 125
Official Description (provided by the hotel):
In magnificient 20 hectare gounds, combine leisure and work with 16 meeting rooms spread out over 1000 square metres. When it is time to relax, enjoy our fitness circuit in the woods, outdoor swimming pool, two tennis courts, shooting, archery, cycling and golf driving range. The outdoor pool is open from mid May to mid September. ... more   less 
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