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“terrific value for the price”

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Shinjuku Granbell Hotel
Ranked #12 of 84 Hotels / Ryokan in Shinjuku
Reviewed 4 weeks ago

We stayed here for 3 days and then left for 3 nights and returned before heading home. The rooms were small but very well designed with all the usual amenities - try not to get a corner room as our second room was extremely snug!. the breakfasts were great, service fine and the location was terrific. it was a quirky neighbourhood but safe with plenty of options for eating, drinking and socializing. we would stay there again.

Room Tip: the corner rooms are small with little natural light Air con is a bit tricky, insist on having a non...
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
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Reviewed 4 weeks ago

Loved the hotel. Rooms were a bit larger than most Tokyo hotel. Relatively new. The only drawback was that it was not in the most desirable part of Shinjuku. However it was close to the action and the neighborhood was not dangerous or anything (just a few men's clubs and love hotels in the mix). We were also not impressed at all with the rooftop lounge. the prices were very high, the food was not very good and the portions were very small and they charged a fee to get into the lounge. At a minimum, hotel guests should not have to pay a cover charge to have a drink and eat in their own hotel.

Room Tip: Ask for a room on an upper floor facing in the direction of Shinjujku Station
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
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Reviewed 4 weeks ago via mobile

Don’t stay here. Sink water tastes and smells like sewer lines. Front desk service is only willing to help those who are just checking in or paying money. We just checked out today and asked for a taxi at the front desk. The staff lady asked us to wait while she finished typing something before assisting us. Once she was done she called a Taxi for us and asked us to pay an extra 450¥ service charge for the hotel to call a taxi. We have no choice so we say OK, then she told us to wait 10-15 minutes.

We waited for over 15 minutes and noticed other people got Taxis before us. We ask the front desk again and now we see the staff lady run outside to try to call us ANOTHER Taxi - meaning they let other people take our Taxi even though we reserved first. We ended up walking to the train station with all our luggage because the staff here is incapable of calling a taxi and because we are late to the airport for our flight.

Best part of the hotel is the rooftop where you can see the city skyline and not see the front desk staff.

Stayed: November 2017, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

This is my third time to stay in Granbell. Location is great, rooms are nice and tidy. There is a live chat service which you can connect with staff immediately to get help in traffic, making reservations in restaurants… etc. the staff in live chat is very friendly and good in English, and replies promptly even in mid night.

Stayed: November 2017, travelled with friends
1  Thank cleow695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

I love this hotel! Been staying in this hotel for at least 3 times. Although it's small but it's cosy!

Quite convenient to the station which is about 8 mins walk.

The only negative point is that they forget requests. Wanted to surprise my friend cause it's her birthday but they didn't do anything. So I was quite disappointed.

I will still stay in this hotel whenever I'm in Tokyo!

Stayed: November 2017, travelled with friends
Thank chelsac2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shinjuku Granbell Hotel

Address: 2-14-5 Kabukicho, Shinjuku 160-0021, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Shinjuku
Price Range: ₹ 7,242 - ₹ 23,199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shinjuku Granbell Hotel 4*
Number of rooms: 485
Official Description (provided by the hotel):
Opened in December 2013 and located right in the heart of the lively Kabuki-cho area in Shinjuku. All the guest rooms are modern and stylish with unique design concepts. Higashi Shinjuku subway station ( Fukutoshin Line, Oedo Line) is just a 4-minute walk away. We are also 7-minute walk from the Shinjuku Sanchome subway station, 15-minute walk from east entrance of JR Shinjuku train station and 10-minute walk from north entrance of Seibu Shinjuku subway station ( Seibu Shinjuku Line). We offer great access to every place in Tokyo. We are located in a convenient place for business, sightseeing, and shopping in Shinjuku area. The rooms are fully equipped with beds made by Simmons, and we also provide free Wi-Fi to ensure that your stay is comfortable. We also have ample hotel facilities. On-site restaurant G features casual French and Italian cuisine cooked by a first-class chef. You can also relax at the Rooftop Bar that has an open terrace from which you can enjoy a bird's eye view of the night scenery of Shinjuku. Please have a wonderful time with urban night view and nice cocktails. PC, Printer ( lobby at 1F) / VOD (a charge) / an iPod dock speaker/ Free internet access (Wi-Fi, wired)/ a fridge / an electric kettle / a telephone/ a toilet seat with bidet functions / a safe / air cleaner / a humidifier / an iron / trouser press / a transformer / a wheelchair (free rental) / coin laundromat (2F) ... more   less 
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Also Known As:
Shinjuku Granbell Hotel Tokyo

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