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Reviewed 18 November 2017

Loved the hotel. Rooms were a bit larger than most Tokyo hotel. Relatively new. The only drawback was that it was not in the most desirable part of Shinjuku. However it was close to the action and the neighborhood was not dangerous or anything (just a few men's clubs and love hotels in the mix). We were also not impressed at all with the rooftop lounge. the prices were very high, the food was not very good and the portions were very small and they charged a fee to get into the lounge. At a minimum, hotel guests should not have to pay a cover charge to have a drink and eat in their own hotel.

Room Tip: Ask for a room on an upper floor facing in the direction of Shinjujku Station
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Duncan848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2017 via mobile

Don’t stay here. Sink water tastes and smells like sewer lines. Front desk service is only willing to help those who are just checking in or paying money. We just checked out today and asked for a taxi at the front desk. The staff lady asked us to wait while she finished typing something before assisting us. Once she was done she called a Taxi for us and asked us to pay an extra 450¥ service charge for the hotel to call a taxi. We have no choice so we say OK, then she told us to wait 10-15 minutes.

We waited for over 15 minutes and noticed other people got Taxis before us. We ask the front desk again and now we see the staff lady run outside to try to call us ANOTHER Taxi - meaning they let other people take our Taxi even though we reserved first. We ended up walking to the train station with all our luggage because the staff here is incapable of calling a taxi and because we are late to the airport for our flight.

Best part of the hotel is the rooftop where you can see the city skyline and not see the front desk staff.

Stayed: November 2017, travelled as a couple
1  Thank Happiness740200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

This is my third time to stay in Granbell. Location is great, rooms are nice and tidy. There is a live chat service which you can connect with staff immediately to get help in traffic, making reservations in restaurants… etc. the staff in live chat is very friendly and good in English, and replies promptly even in mid night.

Stayed: November 2017, travelled with friends
2  Thank cleow695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

I love this hotel! Been staying in this hotel for at least 3 times. Although it's small but it's cosy!

Quite convenient to the station which is about 8 mins walk.

The only negative point is that they forget requests. Wanted to surprise my friend cause it's her birthday but they didn't do anything. So I was quite disappointed.

I will still stay in this hotel whenever I'm in Tokyo!

Stayed: November 2017, travelled with friends
Thank chelsac2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

Stayed here fir 6 nights. Got the twin room (not double room) which is bitter. Although room was not big, but this is Japan, every space counts. Free breakfast at the 12 floor is good. Took the Narita express (NEX) at 4000 yen round trip. From station took the taxi @ 1000 yen, because we were carrying bags. Make sure you buy suica card for traveling. When we travel, we used Higashi-shinjuku station which is only 350m walk instead of shinjuku station. There are so many restaurant around this area and the staff were so accommodating and helpful. we took the uber to the jr station on our way back at 1200 yen.

Room Tip: High Floor
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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