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Arpita G
Gurugram (Gurgaon), India

Greta place to stay, flawless stay

5.0 of 5 bubblesReviewed 27 Aug 2019
We booked this specially because of kitchen facilities as we were a family of vegetarians, travelling to Japan for the first time. Must say the kitchen was very well equipped with all our needs, a 7/11 closeby offered all fresh food.
Housekeeping was excellent and very clean.
The front desk staff is very friendly and extremely helpful with all our needs related to tours, sightseeing, directions and calling a cab, etc.
the place is very nicely maintained, vibrant and extremely travel friendly.
Must revisit!
Date of stay: August 2019
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (2,647)
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Traveller rating
1,355
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Reviewed 26 August 2019

Amazing hotel and location near the tourist area which was perfect! The staff are really kind and helpful and made our experience of travelling soo easy as they guided us through a map which lines to take to get to different wards in Tokyo!
The hotel room was clean and tidy everytime me and my friend would come back to it every evening which was something to look forward to when coming back!
I would recommend anyone to stay at citadines as they will be greeted warmly by helpful staff and amazing clean rooms with good Wi Fi and bathrooms!

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CrayAtcha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2019

Our last night in Japan was at this hotel. The reception staff were excellent! Our room was clean, spacious, tidy and with its own kitchen and lots of storage space. Big bonus points to the water pressure in the shower.

We signed up to the ASR scheme so we could check in as soon as we arrived (typically 2pm) and prolong check out until 1pm (typically 11am). I don't really see any other benefits to this subscription

The breakfast was pretty dire compared to other places we stayed and even though going down at 9 (breakfast was until 9:30). The juice wasn't topped up, the milk ran out and the selection of food was very basic. I would suggest going around the corner to one of the many restaurants.

The location was perfect and the nearest subway station was a 10 minute walk and 2 stops from Shinjuku.

Overall a pleasant hotel.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank 104jeffr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2019

Bus stop just 50 metres , very easy to get to shinjuku station and Kabukicho. Thermae yu onzen 10 minutes walk. Very easy to find taxi in front of the hotel entrance. Shinjuku gyoenmae station is a little bid far for me but it is walkable even in the rainy days.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mammji
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2019

I loved everything about this hotel from room to guest services to location. The staff was knowledgeable of the area, the room was fantastic and i loved the locations gave me great acces to Shinjuku and to trains stations for other places.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leonardf883
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2019

Located in quiet part of Shinjuka but highly recommend as base for touring.The rooms are good,clean and staff friendly.7/11 supermarket is next door and if money is tight then larger supermarket across the road has a cafe where you can buy a coffee and eat food purchased in store with a microwave.Underground about 10 minutes walk but easy to walk into heart of Shinjuka where major stores are.Beautiful national park area nearby.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Nick W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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