We first stayed here in 2012 and it was excellent in every way. We had a magnificent corner room with views on 2 sides and it was close to everything.
When we returned last year this Hotel was the obvious choice . We booked what we thought was the same corner room ( I even confirmed by email) but when we were shown to our room it was definitely not the same. Yes, it was a corner room but it had a different layout and the windows were smaller. In addition there was a large pillar in the middle of the room- definitely not our previous room!
I called the desk immediately and a lovely woman promptly came and showed us another corner room. Yes, this was the one.!
We were happy with the outcome but wonder why we weren't given the correct one in the first place.
Apart from that brief hiccup we had a wonderful stay and would choose this hotel again if we came back to Tokyo.More
- Free Wifi