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“TOP NOTCH HOTEL!”
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed 19 November 2017

The people at this Hotel make us feel like at home. Their service is top notch! Few people I would give 5 stars - Petrik - We were really really impressed by her service. She should be an example to others. She went above and beyond to get my wife HELLO KITTY Cup Cake for my wife Birthday, which we really never expected since my wife loves Hello Kitty. At Breakfast, she was really nice to my kids and I have to give her all the credit they way she treats the customer, that is the reason we will come back to Conrad when we visit Tokyo (it was our First time and overall was extremely satisfied because of her) not so much on the FRONT DESK people! -Namia, Anri (Waitress at Breakfast) - Very nice and helpful as well. They are the reason Conrad is Conrad I guess. NUNZIO - Asst Manager at Breakfast - Kohiyama (very nice and she did clean our room very well), I literally test the wood floor with a towel and it was squeaky clean, i thought she would not mop it and she did. She cleans the room very very well! Last, not least - PETER at the BAR. He is amazing and I was very entertained by his knowledge about the Drink. He is the reason I spend couple thousand Yen for single malt Japanese whiskey. At night when my family a sleep, i went down to drink couple times because of him. He really good with the customer and know how to treat the customer well. This is the first time we stay at Hilton Conrad. Normally we stay at Marriot Property - Ritz / Westin / W hotel. This change my perception about HHONOR. Thank You for making our family feels like home when we away from home. Those names above should deserve some credit or something!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Hendrikus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded 28 November 2017

I am pleased to learn you had an enjoyable stay with us recently.
It is great to read that you were impressed with our hotel and that our staff looked after you during your stay.
Thank you for pointing out our amazing standards of services. This is our utmost reward.
We all hope that we can welcome you back on your next visit and please do not hesitate to contact us if you need any further assistance.

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79 - 83 of 3,209 reviews

Reviewed 19 November 2017 via mobile

Stayed for a business trip for 11 nights.

Room was great size including bathroom. The staff cleaning the rooms were excellent 10/10.

Bistro Restaurant in hotel had a good selection.

Hotel breakfast although pricey has an excellent selection.

Overall good hotel.

Stayed: November 2017, travelled on business
1  Thank jackiemartinLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded 28 November 2017

I am pleased to learn that you had a great stay with us and that you could not fault anything during your stay.
We thank you for your 5 star rating, and we hope that you will consider staying with us again soon.

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Reviewed 19 November 2017

I stayed there twice. Once for pleasure and once for work. Expensive, but big rooms and great view if staying on a high floor (33/F, park view). Easy to catch a cab or the subway. Service is excellent!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Dubois1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded 28 November 2017

Thank you once again for your wonderful feedback in regards to your recent stay.
I am glad that the our team always look after you very well, and we are happy to have you as a loyal guest.
We look forward to welcoming you back very soon.

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Reviewed 18 November 2017

We visit annually and this hotel never fails to deliver an incredible stay. From the greeting at checkin to the helpful staff and the gorgeous suites it continues to deliver a consistently great stay. Their executive lounge has been expanded so there is plenty of seating during busy times. Naomi, the lounge manager, has been there for years and always gives us a warm welcome. The guest services team are all great and there for any of your needs. If you are a Diamond member you can take breakfast in the restaurant. They have a buffet and a menu you can also order from. It’s enough food to keep you satisfied to dinner. The views are incredible especially if you have a bay view room.

Room Tip: coming from Shimbashi Station follow the signs for Shidome exit to reach the hotel
See more room tips
Stayed: November 2017, travelled as a couple
Thank cruisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded 28 November 2017

Thank you for your 5 star review, and I am pleased that you are a returning guest to our hotel and had yet another wonderful experience.
I am glad that you were able to make the most of the Executive Lounge and also have a lovely breakfast experience.
We hope that we will have the opportunity to welcome you back in the near future.

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Reviewed 18 November 2017

Conrad Tokyo was a bit of a disappointment. As with most hotels in Japan, the facilities were beyond clean. Service on the other hand is the same you would get in all Hilton properties - corporate and impersonal - not what you expect from a luxury property. We had booked one of the top corner suites - this was a bit of a misnomer - with corner you expect views on two sides? For Conrad that mean literally a suite in the corner - why is it more expensive unless you are trying to mislead buyers. Next as a multi-year Diamond member staying for more than 7 days in a suite I was expecting an upgrade. I had even contacted the property in advance - but got the corporate response. When we got to the hotel, they did not even direct us to the executive check-in desk and told us that no upgrades were available for our whole stay, only for a few days. The suite was just plain and badly maintained - heavily scratched furniture and scratches on walls. The overall welcome was a small plate of amuse bouche - compare this to the Peninsula properties where you get turndown goodies and fresh fruits in your room everyday for an equivalent suite. I did note this online and I must say the hotel responded and upgraded us to a beautiful suite 3 days into our stay, But to be honest the hotel lacked a luxurious personal touch. The lobby was crowded most of the time and the executive lounge felt like an upgraded Hilton - breakfast was the same everyday and tea time service was sub-par in terms of selection and quality.
The spa is nice, as is the gym and pool. A note however that if you are going to run a spa in an international hotel you may want to hire english speaking front desk staff. Our spa appointment was so confusing - they kept telling us different times. Overall just disappointing especially after staying at Peninsula properties in China.

Stayed: September 2017
1  Thank JetSet1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded 28 November 2017

Thank you for your selecting Conrad Tokyo for your recent stay.

Please accept my sincere apologies for the obvious inconvenience caused during your recent stay with us here at Conrad Tokyo.

We have identified your comment thoroughly that you were not totally satisfied with your stay. We will ensure to review our procedure once again to provide the personalized and inspirational experience with true appreciation for the loyalty.

Rest assured, we have taken all your feedback on board and our team will review their processes with refresher training to ensure a consistent level of service that we normally provide our guests.

We look forward to serving you again to demonstrate our improvement in the future.

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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Minato
#1 Spa Hotel in Minato
#1 Luxury Hotel in Minato
#1 Romantic Hotel in Minato
#1 Family Hotel in Minato
Price Range: ₹ 26,831 - ₹ 91,964 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 290
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. Stay in contemporary luxury at the Conrad Tokyo. All 290 guest rooms and suites boast minimalist Japanese design, the latest technology and panoramic views over Tokyo. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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