Doesn't disappoint, with wonderful service, comfortable and beautiful rooms as expected with the Grand Hyatt.
Stayed in a Grand King room on the 6th floor -- bed is absolutely humongous, air conditioning is absolutely silent, and the room is 99% blacked out when the blinds are down. I could hear noise from the traffic from my room though (628), so light sleepers might want to request a room on a higher level. Also notable is that the 6th floor is also "shared" with the restaurants; guests' privacy is maintained as one must swipe a hotel key before accessing the room section.
Staff was very helpful and kind. Given the language limitation in much of the city, the hotel staff's patience with questions and ability to explain thoroughly is very valuable. Concierge was helpful in explaining the transportation system, both local subway as well as commuter transportation for our day-trip to Hakone. I would also like to highlight a wonderful experience at Maduro whereby another guest accidentally took my coat upon leaving the bar (it was on the seat next to me) -- Manager Chikugo-san was extremely helpful in retrieving it. He and his staff contacting the guest who had my coat (whom I presume is either a regular or had left a phone number with a reservation), and he himself subsequently returned it to my room. Talk about service!
Food is good. But if you arrive later in the evening when only the 24-hour menu is available, don't expect any Japanese - or even Asian! - food. Their all-day dining menu is surprisingly Western-focused. (No Asian noodles, even??) On the other hand, it is in Roppongi, so there are plenty of restaurants open late night on Gaien Higashi Dori, which is a 10min walk away.
As for the price -- as mentioned by nearly every other review, expect to pay pay pay. This is very much easier to swallow if you're here for work (and the hotel bill is on work!).
- Official Description (provided by the hotel):
- An award-winning luxury hotel centrally located in Roppongi Hills, a multi-use complex housing 200 shops and restaurants, a cinema, an art museum and an observatory overlooking the city skyline. Roppongi Station is just a three minute walk away and the hotel is a 40 minute limousine bus ride away from Haneda Aiport and a 90 minute ride away from Narita Airport (charges apply). Grand Hyatt Tokyo offers ten restaurants and bars widely acclaimed for their authentic gastronomy that feature an incredible variety of international cuisine including French, Italian, American, Chinese, and Japanese sushi, teppanyaki and seasonal kaiseki fare. Enjoy al fresco dining at one of the open-air terraces or listen to live music in the chic jazz lounge Maduro. The stylish and modern rooms incorporate warm wood furnishings and Japanese aesthetics into the design and feature a spacious bathroom with an invigorating rain shower and a deep soaking limestone bathtub that allows guests to relax after a long day. In addition, the room is equipped with a flat-screen TV, a DVD player, a safety deposit box, a laptop charger, a minibar and Japanese yukata robes and complimentary mineral water is provided. Book a room with club-access for additional benefits in our Grand Club lounge such as complimentary breakfast and evening cocktails. Complimentary Wi-Fi is available throughout the hotel and guests also have access to the business center on site. Guests can find inner harmony with rejuvenating spa treatments and massages that incorporate Japanese healing traditions at the Nagomi Spa and Fitness Center or relax by the red granite indoor swimming pool. ... more less
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- Also Known As:
- Grand Hyatt Tokyo Hotel Minato
- Grand Hyatt Minato
- Grand Hyatt Hotel Tokyo
- Hyatt Tokyo
- Minato Hyatt
- Grand Hyatt Tokyo Japan