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“Outstanding in all aspects” 5 of 5 bubbles
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
Ranked #3 of 108 Hotels / Ryokan in Minato
Certificate of Excellence
Darnestown, Maryland
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Outstanding in all aspects”
5 of 5 bubbles Reviewed 24 February 2012

The Grand Hyatt simply excels in all regards--service, room comfort, location, amenities, and yes even value. Starting from the bell service luggage is handled quickly and efficiently. Check in is smooth and the desk is well staffed, and all speak excellent English. After a 15 hour flight and 90 min bus ride, the hotel is a welcome oasis. The standard room is large by Tokyo standards, especially the bathroom. The room is very comfortable, impeccably clean, and full of nice touches--robes, toiletries, shoe care, tea set, etc. The variety of food and other services within the complex or a short walk is amazing. Internet service in the room and the hotel itself is great, and the business center is well equipped. Whether in Tokyo for business or pleasure, you can't go wrong at the Grand Hyatt.

Room Tip: Just request, and they will do whatever they can to accommodate you.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larryope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
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  • Chinese (Simplified) first
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  • English first
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English first
Kuala Lumpur, Malaysia
Level Contributor
129 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

Overall, its a really nice with everything you would expect from a top notch five star hotel. I'm giving this hotel an excellent rating purely cos of the fantastic experience I had with the concierge and how she went out of her way to be so helpful.

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NaysanM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

Overall, it's a nice hotel and I won't repeat what others have said. I'll add a few comments that may be of help if you plan to stay at the Hyatt.

Arrival
If you plan to take the Narita Express train and subway to the hotel, it's easier and quicker to get off at Tokyo Station, transfer to the Marunouchi subway line to Ginza, and transfer again to the Hibiya line to Roppongi (Exit 1C).

You may be tempted to get off the Narita Express at Shinjuku Station to transfer trains only once. However, you will have to walk considerably more once you arrive at Roppongi Station, which can be a big hassle if you have luggage. It is also a bit faster to get off at Tokyo Station.

Room with a View
One side of the hotel faces the towering Mori Tower (not a good view in my opinion). The other seems to face a rather mundane side of the city with no significant landmarks (at least I couldn't see any from my 8th floor room). If you want building across the street to block your view, you should ask for a room above the 8th floor minimum.

Swimming Pool
The swimming pool and fitness center area was visually and architecturally exciting. It was definitely worth making the time for a quick dip in the pool.

Note that the Hyatt seems to charge for everything. I forgot to bring gym shorts. The fitness center does not provide shirts and shorts like many luxury hotels do. Renting a pair of shorts was more than 700 yen (about USD 10 in 2/2012). I only had 1 hour and I wanted to swim as well, so I opted to skip the gym.

Using the locker room (with sauna and bathing facilities) was also something like USD 40. However, IT'S COMPLIMENTARY WITH A HYATT GOLD PASSPORT MEMBERSHIP. Using the full locker facilities made the fitness facilities experience much nicer. The locker room is well equipped (razors, shaving cream, juice bar, nice showers, etc.). Don't leave home without your gold passport membership (it's free)!

Beware that the use of electronic locks on lockers and the flow of using facilities (where do I shower if I want to use the pool, where do I get pool towels, etc.) is not self explanatory. Ask to be escorted as you enter the facilities.

Room Tip: Ask for a room that does not face Mori Tower and that is above the 8th floor for an unblocked view.
See more room tips
  • Stayed February 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank sck7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

This is a first class operation and meets the highest standards. Employees are without exception extremely professional and the rooms are immaculate. We were upgraded to a twin deluxe and the housecleaning crew come in twice a day to change towels, check on amenities and to clean the rooms. It is located next to three shopping complexes that range from casual to upper end selections and is connected by covered pathways. The hotel is also just five minutes away from Azabu Juuban by foot, which is a great residential neighborhood with great eats and ambiance. I highly recommend this hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mari858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ascot, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 2 February 2012

I spent a week here on business. Service and facilities were terrific. Located in the Roppongi Hills complex, there are lots of choices for restaurants. The rooms are spacious with the usual array of bathroom gadgetry and a kind of 'wet room' shower. I really enjoyed the breakfasts - not a massive selection, but a really good egg bar. Service was unobtrusive, but effective.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VespaManRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Tokyo

Property: Grand Hyatt Tokyo
Address: 6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Minato
#3 Business Hotel in Minato
#3 Luxury Hotel in Minato
#3 Spa Hotel in Minato
#5 Family Hotel in Minato
Price range (per night): ₹ 28,545 - ₹ 71,756
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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