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Reviewed 12 November 2017

This is my first time to stay at the Westin Tokyo for 5 nights. The doorman assists our luggage when we arrive, efficient check-in process and luggage service. Clean room and comfortable with good condition, my room also can view the Mt. Fuji and the Yebisu Garden. Sensitive housekeeper. Concierge helps us to book the Yebisu teppanyaki and it was a nice lunch experience with my family. It is a walking distance from JR Ebisu station about 10 minutes. I drank at the Compass Rose. Classic, good view with Tokyo tower and many selections. Breakfast buffet restaurant was nice. I really enjoy there and would like to come back again!

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jwu256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Experience Specialist at The Westin Tokyo, responded to this reviewResponded 30 November 2017

We are very glad that you could have comfortable and enjoyable first stays with us! You could enjoy very special view with soothing environs while our location attracts commuters and travelers. We very look forward to welcoming you back for your next stay soon.

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Reviewed 10 November 2017

Everything about this hotel caters to the international and Japanese business traveler. From reception to concierge desk to dining all is handled with professional courtesy and style. The rooms are large by Japanese standards and are beautifully appointed with separate tub and shower. Our room had a view towards Tokyo Tower and downtown. Location is an easy walk on covered people movers to Ebisu Station. Many dining options within walking distance. Comfortable, convenient and quiet, we would stay here again.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kdu-917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Experience Specialist at The Westin Tokyo, responded to this reviewResponded 30 November 2017

We are very pleased to hear that you could have a relaxing and enjoyable stay with us.
Our locations are friendly to travelers and commuters who also appreciate our classic and subtle charm with Japanese sonorous environs. We are always welcoming you back your another trip in Tokyo.

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Reviewed 9 November 2017

We stayed in July. The staff was super nice and accommodating. We had a suite on the club level. The Club food/beverage service is fantastic! The room was quite nice with great amenities. The hotel looks like it hasn't been renovated since 1992.

Stayed: July 2017
Thank NancyH1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Experience Specialist at The Westin Tokyo, responded to this reviewResponded 30 November 2017

Thank you for your staying with us. We offer variety of refreshments and services in our club lounge. We are delighted to be providing an experience and ensuring that each guest’s stay is bespoke. To compensate our aged facility,we will be sure to share it with our team and continue our effort into our hospitality. We look forward to welcoming you back to us soon.

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Reviewed 7 November 2017

Extremely good service and huge room unlike typical Tokyo hotels.
Located within Ebisu area which is very relaxing and away from the typical hustle bustle of shopping districts but accessible via metro.

  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Sghlynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Experience Specialist at The Westin Tokyo, responded to this reviewResponded 30 November 2017

We are pleased to hear that you could enjoy your stay with us. Our location is very convenient and in a soothing area where you could access from arcaded street as well as surrounding with harmonious environs.
We hope we can make unforgettable memories with you soon!

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Reviewed 7 November 2017

Hotel is very nice, hospitality great. Enjoyed the stay, easy access to metro, and shopping malls, nearby good restaurants, great lounge, nice breakfast. Really enjoyed the stay and hospitality. Good dining area as well.

Room Tip: Rooms facing east have great morning views
  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank sgksravi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Experience Specialist at The Westin Tokyo, responded to this reviewResponded 16 November 2017

We are pleased to know you have enjoyed and relaxed with us during your Tokyo stay. Our location is well connected to the main station and livable to find many stores and restaurants. We offer seasonable events and menus each season, please check our special offers your next stay! We very look forward to welcoming you back for another trip in Tokyo

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