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“Couldn't have been better!” 5 of 5 bubbles
Review of Mandarin Oriental, Tokyo

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Mandarin Oriental, Tokyo
Ranked #1 of 90 Hotels / Ryokan in Chuo
Certificate of Excellence
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Couldn't have been better!”
5 of 5 bubbles Reviewed 14 June 2012

What I liked best about the room- It was spacious, had a fantastic view of Tokyo, an overhead "rain", traditional AND hand/held shower, comfortable bed (with choice of pillow filling) and tasteful furnishings.

What I liked best about the hotel- the breakfast buffet. Both Japanese and American dishes were offered at the K'shiki restaurant. Everything I tasted at both breakfast and dinner was beautifully presented and delicious. Chatting with charming Mr. Brachelente, assistant manager of the K'shiki restaurant, very much added to our enjoyment of the dining experience.

Ms. Yuko Sumida, one of the outstanding concierges at the hotel, always welcomed me with a smile, shared excellent advice about sightseeing "must sees", provided neighborhood maps and directions, telephoned shops in search of items of special interest to me, suggested and arranged luggage forwarding to Hakone and purchased train tickets for ongoing parts of my journey. She was always very pleasant, delightful and efficient, and her invaluable assistance is one of the main reasons I would book accommodations again at the Mandarin Oriental.

Having stayed at the Mandarin Oriental, I can't imagine booking a room anywhere else on my next trip to Tokyo.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

Hands down - the best Mandarin hotel, and one of the best hotels I have ever had the pleasure of staying, period. It is beautifully decorated and has incredible 360 degree bird's eye views of Tokyo. It's like a palace in the sky.

The service was OUTSTANDING. From the moment you are greeted at the door on arrival, to the very unconventional check-in process - we were taken not to the front desk but directly to our suite where we settled in seamlessly and comfortably while completing check-in details. This was a first!

We stayed in the Oriental suite, a corner unit that was just incredibly perfect. A bottle of Moet and a bowl of cherries awaited us on the coffee table, sweeping views of Tokyo were visible from every picture window, along with Mount Fuji peering from afar. Room service and in-room dining were impeccable, we looked forward to brunch in our suite every day. The beds were a bit firm...this is my only criticism. Since we prefer a pillow top mattress we would order an extra duvet to use as one, plus extra feather pillows. Turn down service provides a unique "pillow menu" so you can order something as specific as you like! Plus, pajamas and aromatherapy are provided which is a nice touch.

This was our first visit to Tokyo and I am so glad we made the choice to stay at the Mandarin. Chuo is a great upscale area, right next door to the Ginza shopping district and very convenient to the Metro, you don't even technically have to leave the building to get to the trains. Just a short escalator ride down.

Unfortunately we were only able to visit for 3 nights, but most definitely are planning to return and will make the Mandarin our home in Tokyo once again!

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JulesintheCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

We just finished our 6 night stay at this hotel and were overall very pleased.

The service we experienced was very pleasant. Everyone was congenial and nice. The doormen always had a smile on their faces and were very quick to greet you as you entered the facilities. Also, the concierge was great. He was able to secure us reservations at the two separate, hard to get, 3-michelin-star restaurants that we really wanted to try even before we arrived at the hotel. When we did arrive, he made sure to send us a map and directions on how to get to the two restaurants since Tokyo streets are very confusing.

The room's view was incredible and during the night, my husband and I would just enjoy sake gazing out upon the twinkling lights of the city and the Tokyo sky tree. The toilet was really high tech and the bed very comfortable. The TV was huge and the room was impeccably clean. There was only one sink however and the lighting made it hard to apply make-up.

The location was really good, very close to Tokyo's metro (infact, it was right in the bottom of the hotel). It was also in walking district from great shopping and the Ginza area. Also if you like quiet, it was definitely quiet at night.

Negatives for us:
1. No free internet. I always find this insulting at this caliber and expense of a hotel.
2. Quiet area, while i realize this might be a positive for some, it was a negative for my husband and I as we enjoy going out on the town at night. When we went out at night we had to travel quite far away from our hotel and since the Tokyo subway stops running at around midnight, we had to always take an expensive cab ride home. It was usually ~$65 USD every single one way trip on the cab ride home at night from the popular "going out" areas in Tokyo. So this is something to be aware of if you are a young couple visiting Tokyo.

Room Tip: The higher floors have better views, but since the hotel is on the top of the building all the rooms...
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luxurylover86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
141 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 24 May 2012

Everything was right, except the Receptionist at check in was too COLD and
mechanical, she could NOT make me feel at home.

  • Stayed May 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
313 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

We decided to splurge and stayed here on our last night in Japan, before flying out of Tokyo the next morning. The hotel, as expected, had an amazing decor, and the rooms were of a very high standard.

They tried to upsell us to a suite upon checking in, which we decided to take after seeing both rooms. The standard room was more than adequate, and had amazing views of Tokyo Sky Tree. The suite was massive, and also had good views, although it faced away from the Sky Tree. Excellent city views seemed to be provided from most of the common areas of the hotel as well (lobby bar, lobby bathrooms, spa, breakfast, etc).

On the negative side, we went for breakfast at 6am, which is the stated opening time, as we had to get an early flight. They were not ready for us at 6am, and we had to wait about 15 minutes before being able to access the buffet, and even then it was only partially ready. This was disappointing for a hotel of this calibre. Breakfast itself was nothing special as well.

It is also a very expensive hotel, in terms of room rates, as well as meals, spa, etc, so be prepared to spend a lot. I'm not entirely convinced it is worth the high prices, but it was definitely a memorable stay, and one that I would consider repeating.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank ishan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Tokyo

Property: Mandarin Oriental, Tokyo
Address: 2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Chuo
#1 Spa Hotel in Chuo
#1 Luxury Hotel in Chuo
#1 Romantic Hotel in Chuo
#1 Family Hotel in Chuo
Price range (per night): ₹ 39,071 - ₹ 99,084
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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