What I liked best about the room- It was spacious, had a fantastic view of Tokyo, an overhead "rain", traditional AND hand/held shower, comfortable bed (with choice of pillow filling) and tasteful furnishings.
What I liked best about the hotel- the breakfast buffet. Both Japanese and American dishes were offered at the K'shiki restaurant. Everything I tasted at both breakfast and dinner was beautifully presented and delicious. Chatting with charming Mr. Brachelente, assistant manager of the K'shiki restaurant, very much added to our enjoyment of the dining experience.
Ms. Yuko Sumida, one of the outstanding concierges at the hotel, always welcomed me with a smile, shared excellent advice about sightseeing "must sees", provided neighborhood maps and directions, telephoned shops in search of items of special interest to me, suggested and arranged luggage forwarding to Hakone and purchased train tickets for ongoing parts of my journey. She was always very pleasant, delightful and efficient, and her invaluable assistance is one of the main reasons I would book accommodations again at the Mandarin Oriental.
Having stayed at the Mandarin Oriental, I can't imagine booking a room anywhere else on my next trip to Tokyo.More