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“Amazing City Views”

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Mandarin Oriental, Tokyo
Ranked #1 of 91 Hotels / Ryokan in Chuo
Certificate of Excellence
New York City, New York
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Amazing City Views”
Reviewed 28 May 2012

We just finished our 6 night stay at this hotel and were overall very pleased.

The service we experienced was very pleasant. Everyone was congenial and nice. The doormen always had a smile on their faces and were very quick to greet you as you entered the facilities. Also, the concierge was great. He was able to secure us reservations at the two separate, hard to get, 3-michelin-star restaurants that we really wanted to try even before we arrived at the hotel. When we did arrive, he made sure to send us a map and directions on how to get to the two restaurants since Tokyo streets are very confusing.

The room's view was incredible and during the night, my husband and I would just enjoy sake gazing out upon the twinkling lights of the city and the Tokyo sky tree. The toilet was really high tech and the bed very comfortable. The TV was huge and the room was impeccably clean. There was only one sink however and the lighting made it hard to apply make-up.

The location was really good, very close to Tokyo's metro (infact, it was right in the bottom of the hotel). It was also in walking district from great shopping and the Ginza area. Also if you like quiet, it was definitely quiet at night.

Negatives for us:
1. No free internet. I always find this insulting at this caliber and expense of a hotel.
2. Quiet area, while i realize this might be a positive for some, it was a negative for my husband and I as we enjoy going out on the town at night. When we went out at night we had to travel quite far away from our hotel and since the Tokyo subway stops running at around midnight, we had to always take an expensive cab ride home. It was usually ~$65 USD every single one way trip on the cab ride home at night from the popular "going out" areas in Tokyo. So this is something to be aware of if you are a young couple visiting Tokyo.

Room Tip: The higher floors have better views, but since the hotel is on the top of the building all the rooms...
See more room tips
  • Stayed May 2012, travelled as a couple
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1 Thank luxurylover86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,796 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
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English first
Hong Kong, China
Level Contributor
146 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 24 May 2012

Everything was right, except the Receptionist at check in was too COLD and
mechanical, she could NOT make me feel at home.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
314 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 23 May 2012

We decided to splurge and stayed here on our last night in Japan, before flying out of Tokyo the next morning. The hotel, as expected, had an amazing decor, and the rooms were of a very high standard.

They tried to upsell us to a suite upon checking in, which we decided to take after seeing both rooms. The standard room was more than adequate, and had amazing views of Tokyo Sky Tree. The suite was massive, and also had good views, although it faced away from the Sky Tree. Excellent city views seemed to be provided from most of the common areas of the hotel as well (lobby bar, lobby bathrooms, spa, breakfast, etc).

On the negative side, we went for breakfast at 6am, which is the stated opening time, as we had to get an early flight. They were not ready for us at 6am, and we had to wait about 15 minutes before being able to access the buffet, and even then it was only partially ready. This was disappointing for a hotel of this calibre. Breakfast itself was nothing special as well.

It is also a very expensive hotel, in terms of room rates, as well as meals, spa, etc, so be prepared to spend a lot. I'm not entirely convinced it is worth the high prices, but it was definitely a memorable stay, and one that I would consider repeating.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank ishan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 May 2012

I'm always a huge fan of the hotels in the Mandarin group and the Tokyo Mandarin Oriental is no exception. It's one of the newest hotels in Tokyo and sets a very high standard for contemporary, refined elegance and the class-leading service (which is standard in Japan).

The location, in Nihonbashi, is adjacent to the high-end shopping in Ginza and the business areas of downtown Tokyo. For tourism purposes, I'm not sure this is the best location (there isn't that much in the immediate vicinity of the hotel) but for business travelers or people looking to use the Shinkansen etc. - it's pretty great. 10 minutes from the hotel (on foot) you'll find yourself in Ginza as mentioned and all of the restaurants and shopping. 10 minutes in the other direction is Kanda which is like a totally different world and overflows with tiny little izakaya, ramen shops and bars.

Many of Tokyo's most famous hotels (especially those in Shinjuku) have seen better days. For the money, the Mandarin Oriental is a clear step above. One of my favorite hotels in the world.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank bmm727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 May 2012

I had a city room view. Just amazing, perfect location and great lounge. Food is stunning.
The best part is the gym, its on the top floor and has the city view, feels amazing working out like that.
The spa is just how the spa should be!

  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Tokyo

Property: Mandarin Oriental, Tokyo
Address: 2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Chuo
#1 Business Hotel in Chuo
#1 Luxury Hotel in Chuo
#1 Spa Hotel in Chuo
#1 Romantic Hotel in Chuo
Price range (per night): ₹ 36,281 - ₹ 85,973
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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