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“Absolutely excellent service”

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Mitsui Garden Hotel Ginza Premier
Ranked #5 of 97 Hotels / Ryokan in Chuo
Certificate of Excellence
Reviewed 11 November 2017 via mobile

Picking a hotel in a foreign land that you've never visited is daunting. We researched as best we could from home and went with the highest rated in our budget, and boy did we luck out!

Americans, be forewarned; the hotel rooms in Tokyo are SMALL! However, Japanese are masters of efficiently using available space. After settling in we quickly got over our "size shock" because we did indeed have the space needed.

I have to give special mention to the team at the concierge desk. We approached them 3 separate times during our stay for various needs. The level of courtesy and efficiency is, quite frankly, astounding! Unfortunately I did not get her name, but there is a shorter woman, who I'm guessing in her 50's, that was exceptional. It felt like our mom was taking care of us. I wanted to take her home with us. Such a delight!

Stayed: November 2017, travelled as a couple
Thank Luke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル銀座プレミア, フロント オフィス マネージャー at Mitsui Garden Hotel Ginza Premier, responded to this reviewResponded 14 November 2017

Thank you very much for taking the time to share your review with us.
We are happy to hear that you enjoyed your experience with us.
We look forward to welcoming you back to the hotel in the near future.

Best regards,
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 November 2017

Location is its greatest attraction. The hotel is located just round the corner from the main shopping street in Ginza. The Ginza Six and other department stores are a few minutes walk away. Shopping is so convenient. So is dining. A lot of restaurants and some nice coffee shops offer comfortable breaks to rest your legs. The room I was staying faced the Tsukiji Market. It took about 15 minutes to walk to the market from the hotel. I had been at the Tsukiji before, but this time I walked to the market, had lunch there and spent an hour familiarise with the streets nearby before going back to the hotel on foot. This was the best experience I had during this trip. As I was having a lazy holiday with my family, we usually started our outing by about noon. We usually took a taxi to a destination, spent a few hours there, found a place for dinner, and hailed a taxi back. The convenient location of the hotel meant that taxi fares to the attractions in central Tokyo were of acceptable level. Staff members were invariably friendly and helpful. Staying at Mitsui has been a pleasant experience.

Room Tip: You can see the Tokyo Tower from the lobby. Check out if there are rooms facing that side. Really ni...
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TSE8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル銀座プレミア, フロント オフィス マネージャー at Mitsui Garden Hotel Ginza Premier, responded to this reviewResponded 11 November 2017

Dear TSE8,

Thank you so much for choosing Mitsui Garden Hotel Ginza Premier and we are grateful that you have taken the time to write a detail review of your recent stay.
We are delighted to hear that you were satisfied with our property, location and service.
Once again, we sincerely appreciate for your comment you gave us.
We cetainly hope to welcome you back again in the near future.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

Yes it’s Tokyo , most expensive city in the World.. stay here to feel part of the aura of Tokyo (and not break the bank) .. Lobby is on the 16th floor .. elevators are fast and efficient .. lobby is gorgeous, open and efficient ( I focus on efficiency as you can tell) ... Room was smaller than used to BUT the efficiency of the room makes up for the size .. clean , modern, amazing city views , hot water , cold AC if you like that , great water pressure , great bath and shower. No complaints of the room.

Amazing bar ( Karin) with bar tenders (mixologists) that take overwhelming pride in each drink they prepare. Skyy is the restaurant located in the 16th floor - we ate breakfast there and had the buffet. (21usd) - very impressed with the food options and variety although coffee is free an espresso cost an added 3 usd.. fresh , hot, food - excellent.

Location - awesome - one block from main drag of Ginza , please note Ginza shopping is all about luxury , Louis, Gucci, Patek Phillipe, etc shopping and cutting edge people - but there is a very cool convenient store called DONK - they have frickin everything and cheap. So a great mix of you are like us - we have money but still like to remain close to budget.

I like to leave some challenging feedback if I can - only thing I would have liked to see would be a pool / hot tub - it’s Tokyo and you walk a lot !!

Highly recommend.

Scott (SPG Plat, International traveller 15 times a year)

Stayed: November 2017, travelled as a couple
1  Thank s3bentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル銀座プレミア, フロント オフィス マネージャー at Mitsui Garden Hotel Ginza Premier, responded to this reviewResponded 11 November 2017

Dear s3bentley,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible.

We will share your those valuable comments with our management team to better the services that we deliver in the future.
Again, thank you for choosing to stay with us and hope that we could serve you again on your next visit to Tokyo.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

We recently stayed in this hotel for 5 nights and we loved everything here. The hotel is located conveniently near Shimbashi Station and Ginza Station. There are many restaurants and convenient stores nearby. Tsukiji Fish market is under 10 minutes walk away. Tokyo Station is a few stops away.

The reception area is at 16th floor and guest rooms from 17th to 25th floor. Our room on 23rd floor offered amazing view of the city. Room was of reasonable size. The bedding was extremely comfortable. The housekeeping staff kept the room spotless. There was tea and coffee as well as two bottles of mineral water replenished daily. The room came with bedroom slippers and air purifier. The staff was very helpful when approached. Airport limousine bus to Narita is next to the hotel and the hotel made the booking for us and helped with the luggage. There’s a taxi stop right in front of the hotel. We have stayed in other part of Tokyo but nothing beats this place. We would definitely return.

Stayed: October 2017, travelled with family
2  Thank lizcyni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル銀座プレミア, フロント オフィス マネージャー at Mitsui Garden Hotel Ginza Premier, responded to this reviewResponded 11 November 2017

Dear Lizcyni,

May we express our gratitude for the feedback gave us.
It is our great pleasure to realize that you have enjoyed having stayed with us.
We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible.
Our staff takes great pride in consistently offering an exceptional experience to our guests.

Once again, we sincerely appreciate for your comment you gave us.
We cetainly hope to welcome you back again in the near future.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

Small, yet very comfortable rooms. I had an amazing view of the city with windows that were nearly floor to ceiling. Reasonable rates for a lovely accommodation. Nice breakfast buffet, small and cozy bar area, good location, a few blocks from the subway that can take you anywhere in this great city.

Room Tip: I was alone, but booked a larger room with a king size bed. Rooms are small so you may want to upgra...
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  • Stayed: October 2017, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank smaniloff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル銀座プレミア, フロント オフィス マネージャー at Mitsui Garden Hotel Ginza Premier, responded to this reviewResponded 11 November 2017

Dear smaniloff,

Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience.
We are delighted to hear that you were satisfied with our property, view and location.
Again, thank you for choosing Mitsui Garden Hotel Ginza Premier and we hope to serve you again on your next visit to Tokyo.

Sincerely,

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsui Garden Hotel Ginza Premier

Address: 8-13-1 Ginza, Chuo 104-0061, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#3 Romantic Hotel in Chuo
#3 Luxury Hotel in Chuo
#3 Business Hotel in Chuo
Price Range: ₹ 10,823 - ₹ 24,238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mitsui Garden Hotel Ginza Premier 4*
Number of rooms: 361
Official Description (provided by the hotel):
The Mitsui Garden Hotel Ginza Premier is located in downtown Tokyo. With such an ideal location, this is your gateway to the financial centre of Japan. Leisure and business travellers alike can indulge in our 361 comfortable and spacious rooms. Whether dining in the Restaurant Sky or enjoying a drink in the Karin Lounge and Cocktail Bar, guests are assured amazing views of the city. Take advantage of our central location to visit local shops, art galleries and the Tsukiji Fish Market. ... more   less 
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Also Known As:
Mitsui Garden Chuo
Mitsui Garden Hotel Ginza Premier Tokyo, Japan

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