I called the Abama Hotel to obtain a gift token for the MB Michelin Restaurant as I have a second home in Tenerife and wanted a special surprise for my wife's birthday.The hotel directed me to the Ritz Carlton group headquarters in the States as no gift tokens were available from the Abama directly.I got the token specially shipped to the Uk by Fed Ex and turned up at the MB a couple of months later for our meal.I presented my gift token after an amazing meal only to have a very embarrassing moment as the restaurant refused to accept the token despite being told by the Abama that it would!I ended up having to pay with a credit card,the moment was lost and it was all very awkward.The restaurant were very apologetic though and having been assured that I would be contacted back immediately to credit my card we left The call never happened, Initially I was given the wrong information by the Hotel,there was no communication between the MB and The Abama Hotel,there was no follow up from the Hotel,I had to pursue them and eventually I got a half baked response and explanation and a promise of a call from someone in a position of responsibility which never happened.This is all very unprofessional and does not bade well for such a large hotel group at all,nobody seems to care.
MB 9/10 Abama 4/10.
- Official Description (provided by the hotel):
- Enjoy the luxurious amenities from the Ritz-Carlton, Abama. Surrounded by picturesque backdrops like no other, guests will leave with memories to last a lifetime with experiences to follow. ... more less
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- Also Known As:
- Abama Hotel Tenerife
- Abama Tenerife
- The Ritz-Carlton, Abama Tenerife/Guia De Isora