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Reviewed 2 January 2016 via mobile

Beautiful pool that stretches ally he way to the restaurant!! and the food was just amazing!!the staff are incredibly helpful and the room will be refreshed well done to the last detail...we even got to see some monkeys so that excited the kids..
The beach is beautiful and really clean and there's a bar right by the beach side for refreshment

Stayed: March 2015, travelled with family
Thank Nelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBHMSA, General Manager at Travellers Beach Hotel & Club, responded to this reviewResponded 26 April 2016

Dear Guest,
We thank you for choosing to stay with us and we would like to take this opportunity to appreciate your very nice comments on our services and the facilities at Travellers beach hotel.
I am delighted to learn that you experienced friendly and professional service.I have shared your compliments with my Team Members.
It will always be our pleasure to welcome you back again. Should you need any assistance in respect to your future stay, please feel free to reach me at gm@travellershtl.com
Yours faithfully,
TRAVELLERS BEACH HOTEL & CLUB

FREDDIE KIURU
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2015

The staff are warm and very accommodating. Really liked the Xmas party for the kids with great entertainment and personalised gifts by Santa .
I was touched by the Xmas cards and gifts for all the guests. The Xmas dinner was amazing with live performances and great decor.
Simply awesome...An experience that will be memorable for a long time.

  • Stayed: December 2015, travelled with family
    • Cleanliness
    • Service
Thank Rebeccah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBHMSA, General Manager at Travellers Beach Hotel & Club, responded to this reviewResponded 26 April 2016

Dear Guest,
We thank you for choosing to stay with us and we would like to take this opportunity to appreciate your very nice comments on our services and the facilities at Travellers beach hotel.
I am delighted to learn that you experienced friendly and professional service.I have shared your compliments with my Team Members.
It will always be our pleasure to welcome you back again. Should you need any assistance in respect to your future stay, please feel free to reach me at gm@travellershtl.com
Yours faithfully,
TRAVELLERS BEACH HOTEL & CLUB

FREDDIE KIURU
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

The hotel is average in terms of food and the rooms but the staff lack proper communication skills. First problem, I felt priority was on white people, I had to be aggressive at all times to get the waiters' attention but on different occasions we could see the whites not even lifting a finger. The second was when checking in. I left my luggage at the reception and later when I came to request to change my shoes, the staff complained in a manner to suggest that am bothering because he was very reluctant to bring my one bag out despite having a tag. Thirdly, I requested for the pool towel in the bedroom to be changed because it was dirty and when I left it on the floor, housekeepers left it at that exact position. When I complained to my companion, a housekeeper outside eavesdropped and entered our room saying "Ukona madharau sana.." (I'm being overly disrespectful) and that the towel is changed after 3 days. Is that part of your training and regulations? No privacy at all. Fourthly, the pool closed at 6pm but a guest requested to extend closure time by 30min. The rest of us were chased out and it was left for the one guest. It doesn't make sense. Other than staff, the fridges you have are useless. We put soda in the freezer section and after a whole night, it was just slightly cool. This was after an engineer was sent to check its operation and said it was perfectly fine. Check your staff training!

  • Stayed: October 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Debbilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBHMSA, General Manager at Travellers Beach Hotel & Club, responded to this reviewResponded 26 April 2016

Dear Guest,
It was such a pleasure to read your valuable comments after your last stay with us.
The management team has taken all your comments seriously and corrective measures to the concerns that you have raised. I am also happy to inform you that the issues raised have been addressed as at now.
This is to re-assure you that we do take all feedback positively and we take necessary measures to the related concerns to ensure that you enjoy your holiday with us in your next visits.
It will always be our pleasure to welcome you back again. Should you need any assistance in respect to your future stay, please feel free to reach me at gm@travellershtl.com
Yours faithfully,
TRAVELLERS BEACH HOTEL & CLUB

FREDDIE KIURU
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015 via mobile

Reasonably priced and great location. The hotel is very relaxing and the staff always ready to help.Rooms are large and airy .At dinner one Is met by warm and friendly staff and shown to their tables. There's a variety of food to choose from. My one regret is that I got the feeling the food was mostly frozen and I really longed for fresh food.The spa has very good staff make sure to visit it for a little r&r. Will definitely stay there again

Stayed: May 2015, travelled solo
Thank Cheryl o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBHMSA, General Manager at Travellers Beach Hotel & Club, responded to this reviewResponded 26 April 2016

Dear Guest,
We thank you for choosing to stay with us and we would like to take this opportunity to appreciate your very nice comments on our services and the facilities at Travellers beach hotel.
I am delighted to learn that you experienced friendly and professional service.I have shared your compliments with my Team Members.
It will always be our pleasure to welcome you back again. Should you need any assistance in respect to your future stay, please feel free to reach me at gm@travellershtl.com
Yours faithfully,
TRAVELLERS BEACH HOTEL & CLUB

FREDDIE KIURU
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2015

Nice clean hotel and a very pleasant staff. The rooms were cleaned everyday. The food was good. Good spread. Being vegeterian, the choice was good as well, the food was brought from the renowned Sher-e -Punjab restaurant on site.

  • Stayed: November 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank kesh360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TBHMSA, General Manager at Travellers Beach Hotel & Club, responded to this reviewResponded 26 April 2016

Dear Guest,
We thank you for choosing to stay with us and we would like to take this opportunity to appreciate your very nice comments on our services and the facilities at Travellers beach hotel.
I am delighted to learn that you experienced friendly and professional service.I have shared your compliments with my Team Members.
It will always be our pleasure to welcome you back again. Should you need any assistance in respect to your future stay, please feel free to reach me at gm@travellershtl.com
Yours faithfully,
TRAVELLERS BEACH HOTEL & CLUB

FREDDIE KIURU
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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