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“Enjoyed every minute”

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Sarova Whitesands Beach Resort & Spa
Ranked #1 of 14 Hotels in Bamburi
Reviewed 12 April 2012

My wife and I have just returned from a 3 week stay in Whitesands in March. The staff are very,very polite and helpful. The resort itself is right on the beachfront,there are other hotels along this stretch of beach,but by walking along the beach,you can clearly see,that the Whitesands is the best one available.The beach is magical. The Reception area is very well presented,staff welcome you with a cold towel and a fresh juice as soon as you arrive. Check in was swift and the luggage was carried to the room by the porter. The rooms are good by Kenyan standards,the hotel is currently going through a major refurbishment,but at no time do you hear any disruption. The rooms were very clean,we stayed in 2 different rooms,as we returned from a safari mid way through,and both were fine.You must do the safari. The food and choice of food is excellent,plenty of restaurants to suit every palate. The pools are amazing,there are quiet pools if you so desire and these are a welcome release if there are lots of children around having a good time!!! We never encountered the infuriating sight of beach towels left on Sunbeds all day. In fact you could sit anywhere you chose and this was at 10 o clock in the morning.The staff cater for your every need,when you go to pick up pool towels,we were asked where we would like to sit today,and the sunbeds,of which there are plenty would be prepared for you,thank you to Justice for his friendly accommodating manner. The bar staff are amazingly friendly, and the seafood restaurant is a must,we found it to be under used,but every time we dined here,it was out of this world. The beach is great,when you arrive for the first time,the beach boys pick you out and hassle you with all sorts of trinkets and trips,we found that if you just politely ignorned them,they gave up. There is an internet cafe and wireless internet which worked very well. We have already booked to come back next year. We never heard of a single complaint in all the time we were there,a lovely lovely place,you will not be disappointed. This hotel will be even more popular when the refurbishment is complete,at the end of the day,you get what you pay for,and this returns you in spades. P.S Please do not be like most residents and spend the whole holiday at the resort,we travelled about and experienced far more about Kenya,than we could have imagined. It is a safe area,but like all places,you need to be sensible. To the loyal staff at Whitesands,keep doing what you are doing,as it is clearly working. Thank you for a lovely stay,see you next year Vinnie and Fiona.

  • Stayed: March 2012, travelled as a couple
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1  Thank Gilchrist01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,346)
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Reviewed 12 April 2012

I have just concluded a stay of 7 nights at this hotel and I must say they do an excellent job with kids between 3 and 10, my kids are 3 & 1/2 and 6 and they thoroughly enjoyed the Kids club every day! there is also one pool called Upper Lido that is extremely child friendly, and with sun loungers on the fringes, makes for a very relaxing time keeping an eye on the kids.
The food was also very varied, every evening the dinner had a different theme, ranging from African, to European to Caribbean. The staff were extremely helpful, and the F&B Manager Mike was always on hand to sort out any issue we had.
All in all a great experience, I will definitely be back...the only area of improvement would have to be the housekeeping staff who got round to our rooms very late each day for setting the beds and drawing the mosquito nets.

Room Tip: Avoid the rooms next to the dining area, they are quite noisy and have high traffic.
  • Stayed: April 2012, travelled with family
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1  Thank Lnganga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

I am a Mombasa resident, a trainer and usually do not sleep in Mombasa hotels when in a seminar/training....except whitesands. Its clean, has good staff, great food, accessible, very secure, you will feel at home there.

Room Tip: All rooms are great. I prefer rooms next to the sea......security on patrol will chart with you at n...
  • Stayed: December 2011, travelled on business
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Thank Juliusmusau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

My husband and I stayed here at the end of February for 10 nights, after an excellant stay at Mara Intrepids, this was our chill out part of the holiday. Our room was not great (but the hotel is under going refurbishment), and we spoke to our Virgin Rep, who with the help of the front desk and the customer relations, ladies, Rose and Innocence, we were upgraded to a suite. Nothing was too much trouble, the staff were superb, and so friendly with out being OTT. We stayed on an all inclusive basis, which we found great. The bars and restaurants were always clean, and the beach bar was very relaxing.
Ladies, I would recommend a manicure, at about £5 for a 45min visit and french polished, I though it was very good value for money, as was the massage.
Overall a brilliant end to our wonderful holiday in Kenya.

  • Stayed: February 2012, travelled as a couple
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Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Stayed here in January and March 2012 and I must say I had a wonderful time. Staff were exceedingly hospitable and food was great. The swimming pool is outstanding and enjoyed having a dip. A walk on the beach is refreshing although you may encounter occasional hawkers who would try to sell wares to you. The rooms need to be refurbished and was glad to see that this is in process. Would definitely go back

Room Tip: The rooms to the North are closer to the Swimming pool
  • Stayed: March 2012, travelled on business
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1  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sarova Whitesands Beach Resort & Spa

Address: Malindi Road, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Bamburi
#1 On the Beach Hotel in Bamburi
#1 Top resorts Hotel in Bamburi
Price Range: ₹ 12,062 - ₹ 32,574 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sarova Whitesands Beach Resort & Spa 3.5*
Number of rooms: 335
Official Description (provided by the hotel):
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone. ... more   less 
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Also Known As:
Sarova Whitesands Beach Resort And Spa
Sarova Whitesands Beach Hotel Bamburi
Whitesands Hotel Mombasa

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