***Owner of the hotel has no regard for guests***
We rented an apartment at Indiana Beach Hotel for one night. There were multiple problems with the room but we thought we could overlook this for 1 night. The poor rating is because of owner of the hotel and senior management.
The apartment was dirty with no hot water and broken lights. This was fine for a night but the boiler almost exploded due to poorly maintained wiring. The reception staff was really helpful in finding us another room at 3 in the morning. However due to how dangerous a broken boiler was, I was not prepared to pay $100 a night for a poorly maintained room that compromised my safety.
The owner (I later learnt he was the owner) was at the reception when we complained and asked for a partial refund on our room. The receptionist explained she didn't have the authority which was fine, but the owner ran off and didn't even respond to us. We then asked to speak to management who refused to come down from his office. When I asked the poor receptionist to speak to him on the phone, he hung up on her!!
This is completely unacceptable for management to hide away in their office, and is so so unprofessional both to customers and the team they are managing.
*** i am a 23 year old, 5,1 girl. I was not intimidating or aggressive in the slightest and was very polite in how I handled the situation - they had no reason to not speak to me.
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