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“Spa day” 5 of 5 bubbles
Review of Finca Cortesin Hotel, Golf & Spa

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Finca Cortesin Hotel, Golf & Spa
Ranked #1 of 2 Hotels in Casares
Certificate of Excellence
England, United Kingdom
Level Contributor
187 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
“Spa day”
5 of 5 bubbles Reviewed 7 May 2012 via mobile

I visited here for the day for my daughters 21st Birthday treat, and what a treat we had!

I arranged the day through Barbara at the spa who was very helpful and answered all my questions before our visit via email and booked a facial for my daughter. To visit as a day guest it costs €64 each, however it is half price if you book a spa treatment.

On arrival you are given a locker with robe, slippers etc, and then you are free to use and do whatever you want. It is wonderfully clean and well run, and the architecture in and outside is fantastic. We made full use of all the facilities, from the gym, in and outside pools, sauna, steam room, and the ice cave, wow that's cold!

The pool guy helps you choose your sun chair and sets it up with towels, and mid morning fruit kebabs were bought round and in the afternoon fruit smoothies. It seemed like you were not encouraged to eat and drink around the pool, but the pool restaurant where we had lunch was very good, albeit it fairly pricey.

My daughter enjoyed a facial, again fairly expensive but a nice treat.

We stayed until early evening, but think it closes at 9pm. We had a truly relaxing time and will definitely return!

Stayed May 2012
Helpful?
Thank luv2holidayinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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426 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
London
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 bubbles Reviewed 2 May 2012

Last Monday it was my birthday, and as I was staying outside of Marbella, I chose to have a special birthday lunch at Finca Cortesin. I am a Mr & Mrs Smith Gold Member, and their concierge called ahead for us to book a table at the restaurant by the pool.

We had a nice meal, but when we paid the €110 bill and the waitress discovered we were not staying at the hotel, her face dropped. We had 45 mins before we needed to set off for the airport, so we respectfully asked reception whether we could have another drink at the pool bar.

The staff seemed very reluctant, and said that it would be a €64 fee EACH. My boyfriend explained that we had just finished our meal, that it was my birthday, and that we would be leaving in 45 minutes, and even explained that we wouldn't actually be going IN the pool. The woman on reception called a manager (perhaps even you), and again told us that we needed to pay €64 to have another drink, or leave.

We were incredibly surprised and bewildered that the hotel could be so rude. It completely ruined my birthday meal. We left sadly and drove to the airport early.

I feel that this is an outdated, unfashionable attitude. I travel constantly as I work in the in the film industry, and have never experienced having to pay €64 to have a drink at a table where I have just had a meal, not even in Cannes or Monaco. Added to which, the pool area was nearly empty, with 5 people around it! It was a Monday in off-season.

Obviously the hotel's first priority must be to their guests, but we simply cannot understand how this prohibitive policy and unwelcoming behaviour from their staff was warranted, especially considering the hotel's location in view of industrial developments on the surrounding hills.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
16 Thank Angel2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FincaCortesin, Director General at Finca Cortesin Hotel, Golf & Spa, responded to this review, 8 May 2012
Dear Guest,

I understand your frustration and I hope you can also consider our ongoing efforts to rectify this incident. Yes, we take full responsibility for the way in which
you were treated by our staff and for not being more flexible and understanding with you last Monday. We have tackled this issue with our staff and will make sure that it will
not happen again, not to you, and not to any other guest.

We appreciate and value our relationship with Mr. and Mrs. Smith and have also been in contact with them regarding the unfortunate experience you had. We have had a long standing relationship with Mr. and Mrs. Smith since the very beginning our Hotel´s existence and continue to receive positive feedback from the guests who have visited us on their behalf.

I hope you can accept that our mistakes have been reprimanded and that our continued apologies are heard and forgiven.

René Zimmer
General Manager
Finca Cortesin Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

We stayed here in July 2011.
We wanted a beautiful, comfortable, peaceful hotel with a good pool and spa - we got it at Finca Cortesin!
The décor is very tasteful, the rooms are spacious (we had a pool suite), the service is attentive and the restaurants are very good.
The spa area is nice but the treatments weren't quite 100%
The location of the hotel means you have to take a taxi to get anywhere, my only real criticism.

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mads4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunmow
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 April 2012

One of the best vacation hotels in the world. Everything - the beautiful new building, the rooms (huge), the stsaff, the food, the pools and gym - couldn't be better.

Only downside is that it is in a rather unattractive locale.

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PhilipDunmow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
95 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Had a fairly "high-end" boys' golf trip and based ourselves at Finca Cortesin. WIshed I had come here with my better half instead - it's that kind of a place, better suited to hushed exchanges of romance rather than raucous cigar and cognac fuelled evenings. The fact that we were tolerated is testament to the hospitality and service-mindedness of the place. The setting is superb, with views of mountains to the north and Mediterranean to the south. The building and rooms are airy and classy. Breakfast superb and unhurried (served 7am to 11am). And the golf course and facilities amongst best in area if not all of Spain. Thanks in particular to Joanna, Maria, and rest of team for a memorable stay. A place to come back to and a destination in itself.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lostinhollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Finca Cortesin Hotel, Golf & Spa

Property: Finca Cortesin Hotel, Golf & Spa
Address: Carretera de Casares, s/n, 29690 Casares, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Casares
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Casares
Price range (per night): ₹ 25,000 - ₹ 70,338
Hotel Class:5 star — Finca Cortesin Hotel, Golf & Spa 5*
Number of rooms: 67
Official Description (provided by the hotel):
In the heart of the Spanish Costa del Sol between Marbella and Sotogrande, overlooking the warm Mediterranean there is a place where nature gently vanishes into the deep blue sea. A private community that offers members a personal sanctuary in an environment not found anywhere else. For those seeking an emotional connection to where they live this is arguably the last great property available by the Mediterranean. This impressive resort is located in one of the most peaceful and upcoming areas of the Mediterranean coast in the municipality of the picturesque village of Casares, just 1.500m from the beach and within easy access, by motorway, to the international airports of Málaga and Gibraltar. Set on a 215-hectare estate, 150 of which is designated green belt area, the development centres around 5 extensive areas: Hotel, Golf, Spa and Sports Club, Beach Club and Residential Area. Hotel Finca Cortesin is designed to enchant every one of the senses. The hotel's fresh but grand design is inspired by traditional Andalusian architecture and gives every area a big, bright and luxuriously spacious feel that is so rare in Europe. Built around two principle courtyards with palatial proportions, the hotel has 67 large, luminous and exquisitely designed suites with lofty 4m high ceilings ranging from 50 to 200m². With 23.000 m2 of manicured gardens, luxurious spa, 3 pools, tennis and paddle courts, impressive 6.000 m2 beach club, exquisite cuisine and an ambiance of tranquility, elegance and refinement, it is a destination that invites you to return. Come discover why Finca Cortesin has been named the 'Best National Resort' in the country by Conde Nast Traveller magazine. ... more   less 
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Also Known As:
Finca Cortesin Hotel, Golf Hotel Casares
Finca Cortesin Hotel, Golf And Spa

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