Dear Pradeep,
For your kind information. You booked 2 rooms which cost 4800Rs for 13 May 2016.
But 13 May 2016 afternoon when ur family reached in the guesthouse they suddenly ask for cancellation n refund.
Without any valid reason. If you want to describe now, that also OK.
* first thing whenYour wife came at XRA she suddenly start shouting on us because she unable find snow during summer ( May). Another thing in Auli there is no shipping mall, restaurant, n no summing pool on my place.
* Second thing if you will go on my website there is everything written Clairly in terms n conditions section. " same day or 3 days before the starting date of tour - No Refund" ( http://www.xracottage.com/terms.html )
* Second there is no fault from our side..
* third point, that booking day(16 may 2016) while your family check in the guesthouse that day according to terms n conditions they have to suppose pay balance amount. But you escape without paying 3300Rs balance amount. So this loss go in my account.
So if you believe in honestly hope you will send my balance amount soon..