I had booked Abad Copper Castle after having a pleasant stay at their kumarakom resort. But very much disappointed and will never recommend to anyone the munnar resort.
Check in - ok.
No LIFT >> difficult to use stairs.
Room - No kettle by default & rooms/toilet bit narrow.
Monkeys comes on balconies & is unsafe for kids to use balconies.
Food - breakfast was ok. But no alacarte menu for dinner/lunch. We have to choose from buffet only if required (if want to eat from room); but each item costly.
Check out - horrible. The patner site mentioned 12PM check out; but got a call around 11AM saying check out time exceeded. When showed the booking email; the staff at reception behaved rudly saying we had signed during check in some paper and its explained verbally during check-in etc. There was no verbal mention of it during check-in and normally clients wont read all the receipts by default. Why should the guest lie to him. He is not at all suitable for that role. Else the hotel loose many returning customers. Also the travel website clearly mentioned 12pm checkout.
Also in all the travel-websites they have provided many wrong information to get the filter passed; so beware.More
- Free parking