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“Spotty Service/Great Food”
Review of Restaurant Kaloa

Restaurant Kaloa
Ranked #15 of 59 Restaurants in Hanga Roa
Certificate of Excellence
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 7 March 2018

My friend and I ate at this restaurant for my friend's birthday. After our order was taken, we didn't see another waiter for 45 minutes. We didn't know what to do. We ended up having to go find a waiter. We just paid for the drinks we had and left. My friend emailed the restaurant the next day and explained what happened.

The manager ended up messaging him directly and asked if we could come back for a redo. Since we were on the island for a week, we agree and the second time was considerably better! The wait staff was obviously having an off night when we were first there and the manager corrected it.

We got the sampler starter, two mains, two desserts, and a glass of wine for me. Great food. Thank you!

Date of visit: December 2017
    • Value
    • Service
    • Food
Thank adventbeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Director de Relaciones Públicas at Restaurant Kaloa, responded to this reviewResponded 27 March 2018

Iorana adventbeard,

Thanks for sharing your experience with us. We are really sorry about the situation that you lived in your friend’s birthday, it is something that should never happen to our guests. However, we are happy to know that you gave us a second opportunity and you had a good experience after all .

Thank you for your trust, we hope you come back soon!

Best Regards,
Hangaroa Team.

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Reviews (113)
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2 - 6 of 113 reviews

Reviewed 4 May 2017

The quality of the Kaloa restaurant food and staff were excellent. As all my meals were included at the Hotel I got to sample lots of their meals.

Date of visit: April 2017
Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Digital Manager at Restaurant Kaloa, responded to this reviewResponded 5 May 2017

Iorana Catherine!

How good it is that you enjoyed the restaurant! What dishes did you try? From what we understand, you were more than satisfied by the food and the restaurant service, which makes us very happy.

Best Regards.

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Reviewed 21 March 2017

Please note that this restaurant is in a fine resort. We had to walk quite a ways to find it as we went in September, low season, and there weren't very many tourists or attendants about the property. Once we arrived, the Maitre'D was very pleasant. We were dressed a bit down that day but they were still very welcoming.

They served us with table bread and crackers, which were amazing. I had a couple of delicious cocktails and our food was gourmet and very delicious. If you must have an elegant dinner, this is the place to dine. The prices are on the high end but I believe it was definitely worth it.

After we left the restaurant and went back to our budget-friendly hotel, I looked up the prices of the upscale resort. The nightly rate was way out of our standard budget but if we're ever back in Rapa Nui, I will be sure to save up to experience it.

Date of visit: September 2016
    • Value
    • Service
    • Food
1  Thank SylviaC869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Digital Manager at Restaurant Kaloa, responded to this reviewResponded 22 March 2017

Iorana Sylvia!

Thank you so much for your answer! It is great that you enjoyed our restaurant. What drink did you have? Our dishes are very delicious and many of our guests have told us how much they love them. We really hope to see you again!

Best regards.

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Reviewed 5 February 2017

Most of the time, food at hotels is ok. I wasn't expecting much from this hotel since it's an island but the food is incredible. They use fresh fish, fresh veggies, and they prepare healthy and fresh food and use amazing ingredients. We were totally taken back with the food here and pleasantly surprised. We kept saying, "I can't believe how good the food is here". The breakfasts are standard but lunch/dinner are a real treat. If you eat fish, definitely get the ceviche!

Date of visit: January 2017
Thank schwartzydotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Digital Manager at Restaurant Kaloa, responded to this reviewResponded 20 April 2017

Iorana schwartzydotcom!

Thank you for your comment. It seems that you really enjoyed your time at our restaurant and that you really loved the ceviche. We constantly try to deliver quality service and meals so it makes us really proud to read your opinion.

We hope to see you again!

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Reviewed 25 November 2016

Although we were staying in Hanga Roa Eco Village, we were not on the full meal plan.
This review is for the smaller dining room than the one shown in photo above which was used for a very complete breakfast when we were there.
The smaller dining room with a bar serves wonderful fresh seafood: local catch, ceviche, and an assorted platter of shell fish. All prepared with full flavor and not over cooked.
Pretty views great drinks.

Date of visit: October 2016
    • Value
    • Service
    • Food
Thank Carole J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Hoteles, Digital Manager at Restaurant Kaloa, responded to this reviewResponded 26 December 2016

Hi Carole

We appretiate your comments. We constantly read what our customers think of us, so we can always improve and do better.

Again, thank you.

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