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“Another fantastic stay at Carbis Bay Estate”

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Carbis Bay Hotel & Estate
Ranked #3 of 4 Hotels in Carbis Bay
Certificate of Excellence
Reviewed 15 September 2017

The Carbis Bay apartments did not fail to disappoint after staying at the Hotel Gannet previously. This time our teenage children joined us and could totally understand why we were raving about it. A two-minute walk from the main hotel and spa. The parking is directly outside, which makes it easy access when unloading the car. The house is beautiful; spotless, decorated and furnished to a high standard. It is equipped home from home if you choose to self-cater and offers room service if you fancy eating in! We ordered breakfast which arrived silver service, as we did not want to rush our morning. The appartment is set in a beautiful spot, opposite a stream and woodlands, which leads to a stunning coastal walk. The gentle cascade of water can be heard, as well as the songbirds which adds to the tranquil ambiance . There is a small courtyard garden and to our delight a terrace on the third floor which is accessed from the bedroom. This is equipped with a tasteful patio set and sits beautifully overlooking an arched bridge, with views of the private beach and sea. It really doesn't get any better than this . Again we made the most of the beautiful outside pool, jacuzzi, and a unique sauna, which all have views over looking Carbis Bay. We also had treatments in the spa which was bliss. The evening was equally brilliant, where we had cocktails before a late supper in the beautiful restaurant, again over looking the sea. They were hosting a wedding, so we're incredibly busy, however, this did not affect the standard of service or quality of food . All of the staff have the ability to make you feel so special. We will definitely be booking for a third stay and 100% recommend It. The Osmond Family

Stayed: September 2017
1  Thank DonnaOsmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2017

Dear Ms Osmond

Thank you for such a lovely review. We were very pleased to see you back with us and staying this time. The apartments were perfect for you all and we very much look forward to welcoming you back. Best regards

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90 - 94 of 1,657 reviews

Reviewed 14 September 2017

We booked this hotel for a special summer treat - Special because it ticked all the right boxes, deluxe room, sea view, balcony, right on the sea, pool and excellent reviews.
Upon arrival we were met with a very professional check - in, however was very surprised to being asked to pay for our weeks stay even before we had started! This policy I believe is so linked to the issue we had later.
We were shown around the hotel, told our room would be ready in a couple of hours, so chilled with drinks and looking around.
The hotel itself is situated right on the beach, it's very own private beach !
The public areas of the hotel are simply class, from the dining room to the conservatory they are all very nice and plenty of very helpful staff around to take orders etc.
Eventually we received our key and went to the room. My wife who had booked this hotel back in April was in shock when we went into the room. It was simply not the room she had booked. It was small, and had one door which opened up onto the balcony. You could not see the sea from this room unless you sat at the end of the bed peering out. The balcony looked out onto the sea which was great, but just below you with it's glass roof was the conservatory with all the public looking up at you looking down! Hardly the place to be able to chill without others staring up at you!
The bathroom had so little room you could not swing a cat in it.
Overall this was most disappointing, so we went to reception to try and sort it out. I will not bother with all the detail, except to say the Manager was very nice, offering 3 alternatives, all of which were not what was booked. Sadly in the end we decided to leave the hotel, this was a lot of money to spend on a cramped room which we simply would not have booked.
And so to what I believe is the reason why the hotel charges your stay as you check in. We were told we could not be given a refund, the room was booked under the generic title of a deluxe room, and this was what we had been given. No matter how much I tried to argue this was simply not the room we booked, I was met with the same response. We did not have in writing what the specific room was, and when I asked if we could prove by speaking with the lady who had agreed the room with my wife, I was told this still would not be enough to get a refund.
Thus the title -Buyer Beware - Even if you have booked a specific room this hotel will not always honour this booking, and will refuse refund. My advice is NEVER PAY BEFORE YOU ARE HAPPY WITH YOUR ROOM!!
As you can imagine this left a very sour taste in our mouth, either stay for a week in a room we simply would have never booked, or go home some £2.6k down with no break.
We of course stayed, and to be fair this hotel is simply great, location and views are simply outstanding, staff were all very good and the spa area was also good.
I would have given the hotel 5 stars if it was not for the issue with the room, and also being waken at 7.45 each weekday morning to the noise of the building that is going on in front of you,
In conclusion even with the issues we experienced we would come back again, however, would have to upgrade to a suite as rooms are simply too small.
Finally, also be aware the rooms are situated on 2 floors, only access is stairs - no lift. If you have problems with stairs then this is not for you. Not sure if this is stated on website.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
7  Thank Molby_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy T, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 11 October 2017

We appreciate your review, thank you and are pleased that you would return. All our hotel rooms are individual and we offer a wide range of options, including luxury apartment suites, stylish beach villas and cottages, not to mention our new beachside lodges and further suite accommodation right on the beach, coming in 2018 - all perfect for more space and private outdoor terraces and balconies or beach gardens.
Thank you for your comments regarding our staff and we agree, our Spa is good with views far out to sea. We hope to welcome you again before too long.
Best regards

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Reviewed 13 September 2017

Wonderful hotel of elegance and comfort Staff could not be more pleasant Our second stay and we were celebrating our Ruby Wedding Were given an amazing room with full sea view and great huge comfy bed and sofa The food at the 5 course dinner was superb ending with great coffee and fudge each night The bar man Frankie made the best gin and tonics I have ever had which were an experience of a variety of gins with loads of ice and fresh fruits and lime slices

Room Tip: 104 is huge and superb sea views
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank janeccornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2017

Dear Jane
Thank you for your very kind review. We're very happy to have been able to help you celebrate your anniversary and you're quite right about Frankie, we're very proud to have him on our bar. Best regards

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Reviewed 13 September 2017 via mobile

We visited the Spa prior to our daughter getting married as a group of six.
We were treated like royalty .. very friendly welcome.. prosecco on ice and sea views to die for!
We had a row of very comfortable sun beds with luxurious fluffy gowns and towels at the ready.
Lunch was delivered with a smile and was delicious we enjoyed the pool and jacuzzi while we waited for our treatments.
If you are looking for a pedicure or manicure then this is the Spa to visit the hour long Luxury pedicure is worth every penny and at the end my toes and fingers would not have looked out of place at an oscars bash!!
We were absolutely spoilt here these hard working team know how to make everything special from start to finish .. so good that my two daughters booked a head in the clouds massage the following day which was amazing!
Special thanks to Sarah and Enya but also to all the girls at the C Bay Spa for making it such a memorable and special occasion x

Stayed: August 2017, travelled with family
Thank Harbour M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2017

We all feel we were with you - thank you - sounds amazing. Our Spa is much loved by guests and all of us too and all the girls are really appreciative of your comments. It is a very special place. Congratulations to the bride-to-be!
Best regards

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Reviewed 11 September 2017

This hotel forms part of a very large estate that was purchased very many years ago. It has its own award-winning beach, The widest range of food anyone might desire is just one of the many accolades that apply but it is the general friendly helpfulness that from the management down that is so welcome and rare in these days of staff only doing the bare minimal to keep job.
If you look up Carbis Bay Hotel on Google you will see their promotional pictures and texts,

Room Tip: There is a very wide range of rooms to cater for most needs which can be discussed on their very bus...
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Basil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2017

Dear Basil,
Well, what can we say - this is a really lovely review, thank you, much appreciated.
Hope you will come again and again..
Best regards

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Additional Information about Carbis Bay Hotel & Estate

Address: Carbis Bay, St Ives TR26 2NP, England
Phone Number:
Region: United Kingdom > England > Cornwall > St Ives > Carbis Bay
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Carbis Bay
Price Range: ₹ 8,356 - ₹ 34,829 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carbis Bay Hotel & Estate 4*
Number of rooms: 47
Official Description (provided by the hotel):
Carbis Bay Hotel & Estate offers a stunning coastal retreat with direct access to its privately owned 25 acre Blue Flag beach and breath-taking views of one of the world's most beautiful bays. ... more   less 
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Also Known As:
Hotel Carbis Bay
Carbis Bay Hotel St Ives
Carbis Bay St Ives

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