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“Nice facilities and staff”

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Crowne Plaza Hunter Valley
Ranked #1 of 2 Hotels in Lovedale
Certificate of Excellence
Reviewed 3 October 2015 via mobile

Stayed here for a conference, but there were also people staying on vacation. A large resort hotel, with excellent facilities, including large pool, golf course, eating and drinking places etc. staff were in abundance and all very helpful. Big breakfast restaurant with usual buffet choices, including espresso coffee. Rooms were spacious and well-appointed. Thoroughly recommender

Stayed: September 2015, travelled on business
Thank kissane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert C, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded 6 October 2015

Thank you kissane for your recent review of our resort.

I appreciate your great comments the facilities, staff, restaurant and rooms.

I hope you can stay with us again if you are visiting the Hunter Valley again.

Regards
Robert Coates

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Reviewed 3 October 2015 via mobile

We came during school holidays and although the weather was cold the property was great. Our 2 bedroom apartment was very well equipped, staff were lovely, food was good quality - including kids meals - and reasonably priced. Free movies of an evening and plenty of towels by the pool, enough crockery and glassware in the cupboard and thoughtful touches such as salt & pepper sachets and a can of bug spray for any uninvited guests. Plus a micro brewery on site! If they added lifestyle channel it would be perfect.

Stayed: September 2015, travelled with family
Thank MrsSprocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert C, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded 6 October 2015

Thank you Mrs Sprocket for your recent review of Crowne Plaza Hunter Valley.

I am so pleased to read that you enjoyed your stay and the extra little touches like the salt & pepper.

Once again, thank you for taking the time to review.

Kindest regards
Robert Coates

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Reviewed 2 October 2015

I was here as part of a conference so my accommodation had been booked by my company. However, even though I had called and confirmed accommodation arrangements for my colleagues and I, on arrival there was no such record. I apparently didn't exist. This was promptly sorted but my villa (sharing with another colleague) was not ready. I went and had a bite to eat returning 30 minutes later, and had to go through the whole explanation again. For some reason the data base didn't hold the changes that had been sorted. One and a half hours later and after a third go at trying to "exist" i was finally given a room.
Apart for this diabolical check in experience, all the staff were very friendly and hospitable; nothing was too much trouble.
Breakfast was included in Redsalt and you couldn't fault it. Anything you could possibly want and great quality. The ladies on the coffee counter were fantastic and did a great job in keeping up with demand.
The pool looked great even though I didn't get to use it. The gym was small but managed to offer enough equipment for a quick work out.
Our villa was a little tired but certainly spacious and my bed was great! Very comfortable night's sleep. We managed to have two great meals out ( one at EXP. restaurant; the other at Muse Kitchen) and would highly recommend both.
I'd definitely stay here again...

  • Stayed: October 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank Angelba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert C, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded 7 October 2015

Hi Angelba

Thank you for your recent review of Crowne Plaza Hunter Valley.

Your feedback is extremely valuable to us and I appreciate you taking the time to advise us of your stay.

Firstly I must apologise for your poor check in experience. This is certainly not what our team usually delivers and for this I am sorry that you experienced an unacceptable check in experience.

Thank you for your great comment regarding the rest of your stay and I do hope you will return again soon to see how great we can be.

Once again, thank you.

Kindest regards
Robert Coates

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Reviewed 2 October 2015

Even after many annual visits to the Crowne Plaza Hunter Valley it still retains its high standard of staff and facilities.
It is an ideal place to bring children as there is so much for them to do.
The staff are most friendly and attentive.
The Redsalt restaurant is a bit pricey and the less said about the Lovedale the better.
It could be so good if managed properly.

Room Tip: Face the golf course
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  • Stayed: September 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank WellTravelledAussie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert C, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded 6 October 2015

Dear WellTravelledAussie2

Thank you very much for taking the time to review your stay with us.

It is great to read that you have stayed with us annually and that you are continually happy with the staff and our facilities.

I would like to know more information from your regarding your comments on The Lovedale. If you are happy to do so, please email your details to winston.gong@ihg.com an we will contact you to discuss.

Once again, I appreciate you taking the time to review.

Many thanks

Robert Coates

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Reviewed 30 September 2015 via mobile

Highly recommended resort for your holiday in Hunter Valley. Conveniently located in the heart of Hunter Valley such as walking distance to the Hunter Valley Tourist Information Centre, less than 10 minutes drive to Cessnock town centre. We caught the Hunter Valley iHop bus at the Visitor Information Centre. Hunter Valley iHop bus service is the hop on/hop off service, a convenient way to the spend your wine tasting day at many of the popular wineries.

Stayed: September 2015, travelled with family
1  Thank janeth0ward23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert C, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded 2 October 2015

Dear janethOward23

Thank you for your recent review of Crowne Plaza Hunter Valley.

I am so pleased that your you recommend our resort an that you found the location convenient.

Once again, thank you for taking the time to comment.

Kindest regards
Robert Coates

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hunter Valley

Address: 430 Wine Country Dr, Lovedale, Cessnock, New South Wales 2325, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Lovedale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lovedale
Price Range: ₹ 7,389 - ₹ 21,656 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hunter Valley 4.5*
Number of rooms: 414
Official Description (provided by the hotel):
Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more   less 
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Also Known As:
Crowne Plaza Hunter Valley Hotel Lovedale
Crowne Plaza Lovedale
Crowne Plaza Hotel Lovedale
Crowne Plaza Hunter Valley Greater Newcastle/Lovedale

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