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Reviewed 17 November 2022

I was excited to see an elevator! The food was good, and the room was more than fine. I was very busy and not in my room much, but I appreciated how it was cleaned and kept up. I would definitely use it again. Oh, they also accepted a credit card, which doesn't always happen.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Marla A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 October 2021 via mobile

Checking in for one day turned to 5days coz the place is amazing. The investor had a very heavy yet good investment of the rooms, Spa, Swimming pool, Gym and conference.
Sadly,the management of the hotel is so hazardously terrible, waking up to noise from the roof top swimming at 2am to a group of drunk campus youths.
The manager, Mr. Patrick Toli, barely can control his own staff members. I witnessed staff members getting drunk at work and one who even broke into the bar at night to steal alcohol. The hotel is under terrible poor management.
To add insult to injury, the assistant Manager, Vincent , will hull insults at a guest for a delayed bank transfer transaction.
I was so harrassed by these too managers that I had to call 911 for help. I was at the hotel with my 6yrs old daughter and what we experience on the last day was so traumatizing that I literally fear getting into Thika just at the memory of the harrassment of these two managers.
The harrassment escalated when Vincent, the assistant manager,tried to bribe the police men so that I can be arrested. Thanks to understand the Kenyan law and Constitution I knew my rights well. The kind policemen were gracious to settle the matter and allow my daughter and I to have peace and check out the following day.
Long story short we are now in court and I can NEVER EVER, recommend any one to visit the hotel.
It's a recipe for disaster, am glad am alive thanks to the intervention of police officer after I dailed 911.
Sexual harrassment from the Operations Management is real and rejection is handled with brutally approaches.


I fear city hotels

Date of stay: September 2021
Trip type: Travelled on business
Thank Esther M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.