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“Great staff very run down property”
Review of Sagala Lodge

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Sagala Lodge
Ranked #4 of 16 Speciality Lodging in Voi
Reviewed 25 October 2015

On arrival we were shown to our rooms, which were at the furthest edge of the lodge. Two adjoining room in one lodge building. The rooms were grim, dark, the bathrooms full of cracked tiles and just miserable. Bat droppings and staining decorated the outside walls and added to the grotty feel. We are used to bush life in Kenya, but this was not good. We complained and were met with much apology and taken to much better rooms near the entrance.
Late arrivals to the camp were greeted with much chatting and calling out which woke us up as we were near the entrance. A little more thought about the other guests sleeping would have been good.
The power is via (noisey) generator and therefore limited, only available at certain times of the day. It would be better to invest in solar power and make more basic things like lighting available all day.
It has a nice pool, pleasant surroundings and lovely bird life.
The food was not great either, under cooked fish served in the dark. We couldn't see what we were choosing from the buffet. I would like to say better things, because the staff are so kind and helpful but the place is far behind the service. The cost is much too high and it would be better to operate at budget costs until the place is improved

Room Tip: stick to the refurbished rooms
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  • Stayed: October 2015, travelled with family
    • Rooms
    • Cleanliness
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1  Thank Jasmin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancieChiwe, General Manager at Sagala Lodge, responded to this reviewResponded 21 March 2017

Thanks for your review and we promise much has really changed since your last visit and we are now very much improved and the sky is the limit

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Reviews (36)
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20 - 24 of 36 reviews

Reviewed 21 July 2015 via mobile

Lovely to see that the place is very much better compared to what was there before great staff and friendly.Lovely Confrence facilities.Most of all the bird watching was so thrilling looking forward to my next visit

Stayed: July 2015, travelled with friends
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancieChiwe, General Manager at Sagala Lodge, responded to this reviewResponded 21 March 2017

Michael we appreciate and look forward to hosting you again

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Reviewed 27 July 2014

When I was there last week they still did some renovation works. Very friendly staff. Rooms are very nice decorated, food is good. There is a viewing platform but I was told there are no animals to see (but you see some colourful birds and have a good view to Sagala Mountain) although on the way from Mombasa-Nairobi Highway (2,5 Km) I saw some elephant dung. A swimming pool is also available. You can't do much there but it's a very nice place to break the journey from Mombasa to Nairobi. If you have some time you can go on a motorbike taxi to Sagala Village (up on the mountain) and enjoy some nice views to the plains and the mountains on the way to Talio. Instead of staying in town (Voi) that's a much better option. And prices are almost similiar when you consider it's half board or full board.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
Thank JamboHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancieChiwe, General Manager at Sagala Lodge, responded to this reviewResponded 21 March 2017

Thanks for your review and please visit us again to see how much we have worked hard to improve everything

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Reviewed 19 May 2013

my husband & I stayed here for 2 nights along with our driver and guide. the place was deserted, there was no one else staying here, we were the only guests and it didn't look like they were expecting any other guests any time soon.
the rate on their web site is not accurate, the price they actually charge is way higher. we paid 7500 but their web site quotes 3750. we paid 3000 for our 2 drivers for each night.
they don't take credit cards and they only run electricity from 6:30am to 10am and from 6:30pm to 10pm.
the place is really cool but does not look like its being kept up. they told us this was low season but they were charging high season prices!
the 2 employees that work there were very nice, friendly and helpful.
next time i visit the Voi area I will just stay else where, this was like staying at a very expensive ghost town.

  • Stayed: May 2013, travelled on business
    • Value
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    • Sleep Quality
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Thank travelingquilter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancieChiwe, General Manager at Sagala Lodge, responded to this reviewResponded 4 August 2017

Thanks for your support and please note now sagala lodge is indeed under new management and things are great, and we now host an average of 30 pax daily for lunches and 10acccommod,we have Kenya power and more beautiful garden
Sorry for what you went through
But please come and see new paradise

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Reviewed 14 April 2013

We stopped at Sagala on the drive between Nairobi and Mombasa. We arrived later than expected (8.30pm) and the staff were wating for us and were ready to cook our evening meal straight away (we were the only guests). They gave us a warm welcome. Our room was clean and comfortable, although I'm not sure why it was equipped with a fan, given that they turn off the generator at 10.15pm.
Given that we travelled in low season, we didn't mind too much that the drinks we wanted were out of stock. Dinner was fine (chicken stew with rice, fruit for dessert- no options), however breakfast consisted of 1 egg and a slice of toast. And that was it. When we came to pay our bill to leave, we were told that they only accept cash, not credit cards. We had not been advised of this on booking, and it's lucky that we were carrying cash with us - could have been embarrassing otherwise!

  • Stayed: April 2013, travelled as a couple
    • Value
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Thank Ruthless B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sagala Lodge

Address: Mombasa Rd, Sagala, Voi 85868, Kenya
Region: Kenya > Coast Province > Voi
Hotel Style:
Ranked #4 of 16 Speciality Lodging in Voi
Price Range: ₹ 3,301 - ₹ 7,830 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
The Sagala Lodge is ideally located between Tsavo East and West National Parks. It comprises of 25 bungalows, 1 deluxe suite bungalow and one cottage, pool, restaurant, shop, bar, lounge and a 5000 acre private wildlife park. Bungalows can be rented short or long term. ... more   less 
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Also Known As:
Sagala Hotel Voi

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