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All reviews ski concierge snow castle private onsen shuttle bus one bedroom suite superior room excellent hotel appointed rooms nice boutique hotel ski rental extra bed the hotel staff tamago shuttle service mountain centre free transport hotel experience
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Reviewed 27 June 2017

We stayed here for 5 nights in March- it was a great choice. Great onsen, good food, and service..plus their rental equipment (snowboard/ski) was not bad at all.

Best part -it's walking distance from the lifts...no problem and also walking distance (with your luggage) from the bus lot where the airport bus drops you off.

We already booked again for 2018.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank justaname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 30 June 2017

Dear justaname,

Thank you for your long stay with us and for taking the time to review our property. We are very happy to hear that you had an excellent experience and look forward to seeing you next year! Please also note that though the hotel is walking distance from the lifts and airport bus stop, we provide free shuttle services to and from those areas as well! Thank you again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 21 June 2017

Stayed at this hotel for a family ski trip. It was our second stay.
- Location is great. Can walk to the slopes
- Shuttle takes you to the slopes and picks you up
- Room was nice, comfortable
- Onsen is nice, clean
- Breakfast buffet - offering is great, space is tight and little crowded
- Front desk - one staff member was exceptional and made every effort to provide good service, another did not seem very interested in providing service.
- Ski rental was good, with good selection of skiis

Stayed: February 2017
Thank LunaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 30 June 2017

Dear LunaJ,

Thank you for staying with us your second time and for sharing your review. We are glad to hear that you had a good experience with our location, services, facilities, and breakfast for the most part. We appreciate your comments and will work to improve staff services so that all guests will be provided excellent service throughout their stays. We hope that we can have an opportunity to welcome you back again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 12 May 2017 via mobile

Excellent service, Comfortable room, good facilities, nice onsen. Free Shuttle to bus to the base & Hirafu gondola are great! Bus stop to Hanazono is just right in front. Many eateries and shops nearby hotel. Ski concierge and locker are convenience

Stayed: May 2017, travelled as a couple
Thank OrangeryBydSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 31 May 2017

Dear OrangeryBydSea,

Thank you very much for staying with us and for sharing your review. We are happy to hear that you enjoyed our location, facilities, and services. We hope to welcome you back on your future stays in Niseko!

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 14 April 2017 via mobile

Great hotel with amazing easy access to lifts. You can walk! However the shuttle was always available to take u up the hill and we always just walked 200m downhill at end of day. Great onsens. 2 for each male and female. One inside and one outside and traditional Japanese style. Breakfast got a little boring but was decent with both Japanese and western available but more Asian style foods available. Rooms were great and ours had view of slopes which was handy to work out what was goi g on out there each day! Service ok as when we checked in after a very long day our room wasn't ready and when u want to ski you really need to get dressed etc. however can't be helped no issues we went for a walk and had a coffee and all was good! Stay here for sure!

Stayed: March 2017, travelled as a couple
Thank teamRW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear teamRW,

Thank you for staying with us and for taking the time to post your review. We are very happy to hear that your stay was good for the most part. Your comments are greatly appreciated as they alert us of points that need improvement. Thank you for recommending us and we look forward to serving you again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 2 April 2017 via mobile

Spent 11 days there in one bedroom suite with kitchenette which was very handy and size good!
Enjoyed the onsens, Netflix Tv, meatballs on breakfast buffet and ramen at lunch.
Only disappointment was the restaurants were closed without any notice a couple of days. Would have been polite to inform us and offer alternative eating option on site?
Anyway hope to be back soon xx

Stayed: March 2017, travelled as a couple
Thank daisy252534234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear daisy252534234,

Thank you very much for staying with us and for reviewing our property. We are glad to hear that you enjoyed your one bedroom suite and other facilities. In the future, we will send notices in advance to each room rather than just put the restaurant closing notice at the entrance so that guests can have better planning. Thank you for your kind words. We look forward to welcoming you back to Chalet Ivy.

With much appreciation,
Makoto Iwasa, Hotel Manager

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