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“Great visit”
Review of Chalet Ivy

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Chalet Ivy
Certificate of Excellence
Reviewed 21 June 2017

Stayed at this hotel for a family ski trip. It was our second stay.
- Location is great. Can walk to the slopes
- Shuttle takes you to the slopes and picks you up
- Room was nice, comfortable
- Onsen is nice, clean
- Breakfast buffet - offering is great, space is tight and little crowded
- Front desk - one staff member was exceptional and made every effort to provide good service, another did not seem very interested in providing service.
- Ski rental was good, with good selection of skiis


Stayed: February 2017
Thank LunaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 30 June 2017

Dear LunaJ,

Thank you for staying with us your second time and for sharing your review. We are glad to hear that you had a good experience with our location, services, facilities, and breakfast for the most part. We appreciate your comments and will work to improve staff services so that all guests will be provided excellent service throughout their stays. We hope that we can have an opportunity to welcome you back again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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13 - 17 of 134 reviews

Reviewed 12 May 2017 via mobile

Excellent service, Comfortable room, good facilities, nice onsen. Free Shuttle to bus to the base & Hirafu gondola are great! Bus stop to Hanazono is just right in front. Many eateries and shops nearby hotel. Ski concierge and locker are convenience

Stayed: May 2017, travelled as a couple
Thank OrangeryBydSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 31 May 2017

Dear OrangeryBydSea,

Thank you very much for staying with us and for sharing your review. We are happy to hear that you enjoyed our location, facilities, and services. We hope to welcome you back on your future stays in Niseko!

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 14 April 2017 via mobile

Great hotel with amazing easy access to lifts. You can walk! However the shuttle was always available to take u up the hill and we always just walked 200m downhill at end of day. Great onsens. 2 for each male and female. One inside and one outside and traditional Japanese style. Breakfast got a little boring but was decent with both Japanese and western available but more Asian style foods available. Rooms were great and ours had view of slopes which was handy to work out what was goi g on out there each day! Service ok as when we checked in after a very long day our room wasn't ready and when u want to ski you really need to get dressed etc. however can't be helped no issues we went for a walk and had a coffee and all was good! Stay here for sure!

Stayed: March 2017, travelled as a couple
Thank teamRW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear teamRW,

Thank you for staying with us and for taking the time to post your review. We are very happy to hear that your stay was good for the most part. Your comments are greatly appreciated as they alert us of points that need improvement. Thank you for recommending us and we look forward to serving you again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 2 April 2017 via mobile

Spent 11 days there in one bedroom suite with kitchenette which was very handy and size good!
Enjoyed the onsens, Netflix Tv, meatballs on breakfast buffet and ramen at lunch.
Only disappointment was the restaurants were closed without any notice a couple of days. Would have been polite to inform us and offer alternative eating option on site?
Anyway hope to be back soon xx

Stayed: March 2017, travelled as a couple
Thank daisy252534234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear daisy252534234,

Thank you very much for staying with us and for reviewing our property. We are glad to hear that you enjoyed your one bedroom suite and other facilities. In the future, we will send notices in advance to each room rather than just put the restaurant closing notice at the entrance so that guests can have better planning. Thank you for your kind words. We look forward to welcoming you back to Chalet Ivy.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 2 April 2017

We stayed here for four nights to go skiing. We were picked up at Kutchan train station and taken directly to the hotel. We were checked in went to our room. The room was spacious and had everything we needed. We used the ski shop downstairs who were helpful and got us what we needed to go skiing. The courtesy bus was great to get dropped off at the ski slopes. The onsen was also good, wasn't cold, was nice and hot.

Would definitely stay here again.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank TSW42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 12 April 2017

Dear TSW42,

Thank you for staying with us and for reviewing our property. We are glad to hear about your positive experiences throughout your ski trip and would be happy to accommodate you again on your future stays in Niseko.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Additional Information about Chalet Ivy

Address: 188-19 Yamada, Kutchan-cho, Abuta-gun 044-0081, Hokkaido
Region: Japan > Hokkaido > Abuta-gun > Kutchan-cho
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #3 of 19 Hotels / Ryokan in Kutchan-cho
Price Range: ₹ 13,731 - ₹ 70,013 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chalet Ivy 3.5*
Number of rooms: 78
Official Description (provided by the hotel):
Centrally located in Hirafu’s Upper Village, luxury boutique hotel Chalet Ivy accommodates travelers of the world with fine hospitality and a hearty home away from home experience. Whether you are touring the bounty of natural beauty that is summertime in Hokkaido or heading out for a long day on the world-famous Niseko powder snow, Chalet Ivy is here to welcome you home afterwards! Comfortable rooms with mountain views, delicately prepared Japanese cuisine with wine and Japanese sake, natural onsen hot springs, gym, and spa, and activity concierges are here to make your stay in Niseko truly luxurious. ... more   less 
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Also Known As:
Chalet Ivy Japan/Kutchan-Cho, Hokkaido

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