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All reviewssnow castleski conciergeprivate onsenshuttle busone bedroom suitesuperior roomgreat hotel serviceappointed roomsnice boutique hotelski rentalthe hotel staffextra bedmountain centrefree transportmini vanwould definitely stay here againenglish speaking
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Reviewed 12 May 2017 via mobile

Excellent service, Comfortable room, good facilities, nice onsen. Free Shuttle to bus to the base & Hirafu gondola are great! Bus stop to Hanazono is just right in front. Many eateries and shops nearby hotel. Ski concierge and locker are convenience

Stayed: May 2017, travelled as a couple
Thank OrangeryBydSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 31 May 2017

Dear OrangeryBydSea,

Thank you very much for staying with us and for sharing your review. We are happy to hear that you enjoyed our location, facilities, and services. We hope to welcome you back on your future stays in Niseko!

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 14 April 2017 via mobile

Great hotel with amazing easy access to lifts. You can walk! However the shuttle was always available to take u up the hill and we always just walked 200m downhill at end of day. Great onsens. 2 for each male and female. One inside and one outside and traditional Japanese style. Breakfast got a little boring but was decent with both Japanese and western available but more Asian style foods available. Rooms were great and ours had view of slopes which was handy to work out what was goi g on out there each day! Service ok as when we checked in after a very long day our room wasn't ready and when u want to ski you really need to get dressed etc. however can't be helped no issues we went for a walk and had a coffee and all was good! Stay here for sure!

Stayed: March 2017, travelled as a couple
Thank teamRW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear teamRW,

Thank you for staying with us and for taking the time to post your review. We are very happy to hear that your stay was good for the most part. Your comments are greatly appreciated as they alert us of points that need improvement. Thank you for recommending us and we look forward to serving you again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 2 April 2017 via mobile

Spent 11 days there in one bedroom suite with kitchenette which was very handy and size good!
Enjoyed the onsens, Netflix Tv, meatballs on breakfast buffet and ramen at lunch.
Only disappointment was the restaurants were closed without any notice a couple of days. Would have been polite to inform us and offer alternative eating option on site?
Anyway hope to be back soon xx

Stayed: March 2017, travelled as a couple
Thank daisy252534234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 21 April 2017

Dear daisy252534234,

Thank you very much for staying with us and for reviewing our property. We are glad to hear that you enjoyed your one bedroom suite and other facilities. In the future, we will send notices in advance to each room rather than just put the restaurant closing notice at the entrance so that guests can have better planning. Thank you for your kind words. We look forward to welcoming you back to Chalet Ivy.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 2 April 2017

We stayed here for four nights to go skiing. We were picked up at Kutchan train station and taken directly to the hotel. We were checked in went to our room. The room was spacious and had everything we needed. We used the ski shop downstairs who were helpful and got us what we needed to go skiing. The courtesy bus was great to get dropped off at the ski slopes. The onsen was also good, wasn't cold, was nice and hot.

Would definitely stay here again.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank TSW42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 12 April 2017

Dear TSW42,

Thank you for staying with us and for reviewing our property. We are glad to hear about your positive experiences throughout your ski trip and would be happy to accommodate you again on your future stays in Niseko.

With much appreciation,
Makoto Iwasa, Hotel Manager

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Reviewed 30 March 2017

My family & I stayed at Chalet Ivy for 4 nights in March 2017 & it was great.

Hotel was centrally located. Our rooms was a good size for 3 person with a view of the mountain covered in snow, which was fantastic.

My son loves the onset at the hotel, he went there every evening.

Front desk ladies were fantastic, extremely helpful and very friendly.

Ben at the ski desk was great too, we didn't want to ski& he recommended us to take the gondola up the slopes to the restaurant to take pictures.

Will definitely recommend and stay here again.

Great service...

Room Tip: Request for high floor
  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank DLYSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletIvyManager, マネージャー at Chalet Ivy, responded to this reviewResponded 12 April 2017

Dear DLYSan,

Thank you for staying with us and for taking the time to share your experiences. We are happy to hear that you had a pleasant stay and would like to pass along your compliments to our staff. Thank you for recommending us, and we look forward to welcoming you again.

With much appreciation,
Makoto Iwasa, Hotel Manager

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