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Nguyen V
Da Nang, Vietnam

Great resort, great service

5.0 of 5 bubblesReviewed 30 Dec 2022
We stayed one night and celebrate our Wedding anniversary here. Everything was so great. From my room I can see whole beautiful golf course. Staff are very kind and friendly. The food for buffet and set menu is very delicious. We will still choose to stay here next time.
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this review
Responded 14 Jun 2023
Dear Hong V,
Greetings from Wyndham Grand KN Paradise Cam Ranh!
Thank you for taking the time to review our Resort, your comments are very much valued. It's our pleasure to note that you had a good time with us - your compliment is a great encouragement to our team to keep up the good work.
We wish to welcome you back on your next trip to Wyndham Grand KN Paradise Cam Ranh!
Best regards,
The Management team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (24)
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    10 - 15 of 24 reviews
    Reviewed 26 December 2022 via mobile

    I had a wonderful Christmas here. This place is not too far from the airport, suitable for relaxation. My room is beautifully designed and refined and has basic equipment such as television, air conditioner, refrigerator, hair dryer. Besides, there is also a small swimming pool to chill. The space at this place is extremely clean and cool. I have had breakfast here once, the food is always hot, very satisfying to me. The dining space is decorated in accordance with Christmas. The service attitude of the staff is very enthusiastic. And during the vacation, even when I just asked for a reservation, mr. Thuan Le enthusiastically supported me from choosing room, booking room and helping me enjoy great deals. He's really really cute and very friendly. Wyndham gets 10 points. He gets 10.000 points. ❤️ I will be back soon

    Date of stay: December 2022
    Trip type: Travelled with friends
    Thank Tourist35520853288
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this reviewResponded 15 June 2023
    Google Translation

    Dear Tourist35520853288,
    Wyndham Grand KN Paradise Cam Ranh rất vui mừng và hân hạnh khi được chào đón bạn đến trải nghiệm dịch vụ của Khu nghỉ. Cám ơn những đánh giá tốt của bạn dành cho các tiện ích dịch vụ và nhân viên của Khu nghỉ - đây là nguồn động viên lớn cho chúng tôi. Rất mong sẽ sớm được chào đón và phục vụ bạn trong những kỳ nghỉ sắp tới.
    Thân mến
    Ban Quản lý

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 May 2022 via mobile

    I love this place so much! The private villas with swimming pools and a lot of conveniences allow us to enjoy every moments. However, I think the restaurant need to improve their food and it would be even better to have bicycles for guests.

    Date of stay: May 2022
    Trip type: Travelled with friends
    Thank quangtam261
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this reviewResponded 11 February 2023

    Dear quangtam261,
    Greetings from Wyndham Grand KN Paradise Cam Ranh!
    Thank you for taking the time to review our Resort, your comments are very much valued. It's our pleasure to note that you had a good time with us - your compliment is a great encouragement to our team to keep up the good work.
    Thanks to your comments, we have reviewed the menus and have a wide selection of cuisine available now. We also have bicycles for guests to explore the resort.
    We wish to welcome you back on your next trip to Wyndham Grand KN Paradise Cam Ranh!
    Best regards,
    The Management team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 March 2022

    Beautiful room/villa. Great food. Very good price with the 5 star resort. But the location is far from the main road (it about some kilometre from main gate to check-in lobby), so I think difficult for customer if don’t have personal vehicle

    Date of stay: March 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank pvo302000
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this reviewResponded 15 June 2023

    Dear pvo302000,
    Greetings from Wyndham Grand KN Paradise Cam Ranh!
    Thank you for taking the time to review our Resort, your comments are very much valued. It's our pleasure to note that you had a good time with us - your compliment is a great encouragement to our team to keep up the good work.
    We are the biggest integrated resort in the area, about 10-20 times other properties, that's why we provide free transfer by buggy for in-house guests. We also have free shuttle bus to Nha Trang city and back for guest's convenience. All you have to do is dial "0", our Front Desk is available for help 24/7.
    We wish to welcome you back on your next trip to Wyndham Grand KN Paradise Cam Ranh!
    Best regards,
    The Management team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 February 2021

    If there was a way to give this place 0 stars I would. Please avoid at all cost.

    Stayed for 3 nights in their 3 bedroom villa with private pool.

    If I don’t have a car don’t bother staying here. The drive in from the main road is 7.5km to the hotel. Going by taxi anywhere other than the airport would be very costly. Once in this place it gets even worse.

    - Villa advertised as having a kitchen but completely no pots, pans, plates and any cutlery available. Calling the front desk they said it’s out and will send by if available in an hour. It of course never came until we called them again at 7pm and send to us dirty plates and pans which I had to rewash myself.

    - kitchen did not come with dishing washing equipment and when we asked for it they say no need cause they make up rooms everyday and clean the dishes. FANTASTIC right? NO the next they after calling housekeeping and reception repeatedly from 10am to 9pm they could not send anyone over as they were too busy. So the rooms were not made up as promised.

    - Compound is located near a Naval Base, there are heavy trucks carrying sand and materials starting from 7am to 5pm every day at every 1 to 2 minute intervals. The smell of the exhaust and the noise from the trucks made it IMPOSSIBLE to enjoy any sense of peace and quiet even though the hotel is located in a very secluded location. It was like living next to a construction site.

    - There is alot of false advertising and stupid rules and regulations that do not make any sense and just adding more stupid inconveniences to their staff and us.

    The Official Hotel Website States: "You’re steps away from the warm white sand and turquoise waters of the South China Sea, as well as our family-friendly beach club, which hosts DJs and other live entertainment."
    This is completely not true as the Beach club is still under construction and there is COMPLETELY NO access to the beach. These are 2 blatant lies being advertised. Furthermore there are TWO outdoor pools but 1 of them is still under construction. NONE of these facts was made known to your guest on your website before or after booking.

    The second working pool does not have any staff manning the bar there and does not even have pool towels available. Furthermore due to the buggies being busy we decide to drive our own car there but was informed by the security that Guest who want to use the pool must get there with a hotel buggy thus we were turned away despite explaining we are hotel guest. This even after calling to reception to ask them to explain to the security guard there. Reception instead would like us to drive back to our Villa and wait for the buggy.

    - Wrote an email to the GM (gm@wyndhamgrandcamranh.com) and his team (fom@wyndhamgrandcamranh.com and ahk@wyndhamgrandcamranh.com) after the first day to get them to rectify the issues with the Room service. And as expected totally NO REPLY nor a single call during my 3 night stay there to rectify the issues. In fact Not even today 1 week after our stay.

    The only 2 positive points was the Golf course was amazing, we really enjoyed our Game and the Villa is nicely appointed.

    To summarize The Villa and rooms may be nice but everything else is terrible. If the resort is not ready to open then do everyone a favour and shut down until u can properly train a team instead of ruining the Wyndham brand name.

    Room tip: Avoid this place.
    Date of stay: February 2021
      • Rooms
      • Cleanliness
      • Service
    2  Thank Cyrix_05
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this reviewResponded 15 June 2023

    Dear Cyrix_05,
    Greetings from Wyndham Grand KN Paradise Cam Ranh and thank you for taking the time to review our Resort, your comments are very much valued. We apologize that our service did not satisfy your expectations and beg for your sympathy and understanding as the Resort was opened during Covid-19 time with very limited resources just to maintain lodging service for some who got stucked in the country/ area only, it was not our normal standards of service. Most of the staff was laid off and there had been no management for almost 2 years.
    We have been back to normal since June 2022 and trying hard to address all problems you pointed out.
    We wish to welcome you back on your next trip to Wyndham Grand KN Paradise Cam Ranh so that we can show you our improvements based on your valuable feedback!
    Best regards,
    The Management team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 February 2021

    This place is great when travelling with family to relax and stay away from noisy, and this resort is quite far from city center ( 40-50 minute) to go to center, and you almost have nothing to do at night. Facilities are in good condition, yet there still some missing kitchen stuffs, and we have to wait such a long time when asking staffs.

    Overall, this place is suitable for someone who want to relax, and our family had a great time here. We definitely come back again in the future

    Date of stay: February 2021
      • Rooms
      • Cleanliness
      • Service
    Thank annguyen03021992
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Wyndham Grand KN Paradise Cam Ranh Official, Sales at Wyndham Grand KN Paradise Cam Ranh, responded to this reviewResponded 15 June 2023

    Dear Hong V,
    Greetings from Wyndham Grand KN Paradise Cam Ranh!
    Thank you for taking the time to review our Resort, your comments are very much valued. It's our pleasure to note that you had a good time with us - your compliment is a great encouragement to our team to keep up the good work.
    We are the biggest integrated resort in the area, about 10-20 times other properties, that's why we provide free transfer by buggy for in-house guests. We also have free shuttle bus to Nha Trang city and back for guest's convenience. All you have to do is dial "0", our Front Desk is available for help 24/7.
    We wish to welcome you back on your next trip to Wyndham Grand KN Paradise Cam Ranh!
    Best regards,
    The Management team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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