Look hard for Baglio Fontana's Booking Terms & Conditions. They don't appear on their website, nor does their Reservations Office tell one about them when booking. When in early February we booked a 4-night stay for late June to early July, they demanded a pre-paid deposit of Euros 150 by bank transfer; then, when in early May we asked to cancel the booking for family reasons (no longer able to travel to Sicily) they refused to return the deposit; said that under their Terms & Conditions free cancellation had to be made 30 days or more before a booked arrival, otherwise they keep the deposit "as a penalty" (their phrase). That seems unreasonable at any time and especially when no prior warning is given about cancellation terms. Two other points to note, albeit less serious. Baglio Fontana's email reply to our request to cancel was in Italian; my emails to them were in English; they did not reply (in either language) when I asked for an Engish translation; nor did they answer my further request to send a copy of their Booking Terms & Conditions. Through the Microsoft Translator, I understood that they would allow our deposit to be taken forward to secure another booking at a further date. Fair point. But family reasons will still prevent our rebooking in Sicily, so the point won't apply.
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