My family and I were recommended to the Hotel Boston Plaza Kusatsu by some friends who had stayed here for their vacation. We also did some research and the images for your hotel at the website were quite breathtaking. The reviews from various guests were also quite positive which explains the reason we decided to stay here.
However, when we checked in, we were overly disappointed at what we saw. We try to ask for your hotel parking, your receptionist Tao was very impolite and bad face, his service was very rude and ask us must leave our parking card as the policy. We told him it needn't before, then he throw the parking card back to us.
I within 1 year come to Japan travel above 5times,This is the first time to experience such bad service in Japan,More
- Free Wifi
- Free Parking