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Reviewed 14 July 2018 via mobile

A hotel on the outskirts of Treviso and along one of the busiest roads to town: silence not one of the main features!
Strangely, a hotel without elevator: can’t understand why.
Foodstuff at breakfast, low grade and cheapy: why offering such a lousy cornflake and such diluted and watery orange juice?
I do not recommend it. Surely there is some better place, nearby, for the same rate

Stayed: July 2018, travelled on business
Thank Mauro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia_Alberghi, Responsabile relazioni pubbliche at Best Western Titian Inn Hotel Treviso, responded to this reviewResponded 17 July 2018

Dear Mauro,

thank you for sharing your experience with us.

Our hotel is a work in progress and the second elevator will be installed next year, as we have just completed the renovation of the historical part of the hotel, that is now completely refurnished, with a modern and comfortable design.

Your feedback about the breakfast will surely be helpful, as we are always looking for suggestions in order to improve our service.
We will surely do our best to professionally grow, also thanks to your feedback.

We hope to welcome you again in order to change your mind about our hotel!


Best regards,

Ilaria P.
Customer Care Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

I don t suggest this hotell to nobody I paid all included and I had problem for sit to the restaurant because they give preference to extra guest instead to hotell guest and the cleaning services is also bad organized they don't understand Italian language and for lack of profesionality they kick out customers before the check out time...also the managing have luck of profesionality at the check out they ask me again to pay the restaurant which has been already paid in the check in....many others chipper and better served hotel very close

Stayed: June 2018, travelled on business
1  Thank BrunoC5893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia_Alberghi, Responsabile relazioni pubbliche at Best Western Titian Inn Hotel Treviso, responded to this reviewResponded 13 June 2018

Dear Bruno,

thank you for sharing your experience with us.
We are sorry to read about what happened during your stay.

There was a miscommunication between the hotel manager and the external cleaning agency, we apologise for the inconvenient and we clarified what happened while you were checking out.
About the restaurant, we were aware of the fact it had already been paid and confirmed by the company who reserved the room for you.

Our staff is always professional and was very helpful, both during your stay and also after the check out, when you were in need of a mechanic for your car.
We remained at your disposal, offering our support. We are really sorry to see you did not appreciate our service.

We hope to welcome you again in order to change your mind about our hotel.

Best regards,

Ilaria P.
Customer Care Department


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Reviewed 9 July 2017 via mobile

Nice hotel for a business trip
Simple decoration, rooms are modern and cosy, bathroom very good...
Good Breakfast
For guests looking for peace and quit
By taxi or you can take a train to Venice
Maybe I'll be back for my next business trip to Treviso.

Stayed: June 2017, travelled on business
Thank Camille_Elias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia_Alberghi, Responsabile relazioni pubbliche at Best Western Titian Inn Hotel Treviso, responded to this reviewResponded 13 July 2017

Dear Camille,

thank you so much for taking the time to share your experience with us!

We are glad to know you had a pleasant stay and we do hope to see you again.

Greetings from Silea - Treviso,

Ilaria P.
Customer Care Department

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Reviewed 19 May 2017

It was a Sunday night and the restaurant was empty which concerned me. It turned out to be a fantastic experience because of my waiter, Paulo. He suggested great wines and wonderful dishes. The price for such a great meal was unbelievably good as well. I chose the hotel because of it's proximity to the airport and the fact a shuttle service was listed, in addition to the good ratings of course. My preference is for a hotel that offers shuttle service for "free" but it is not the case here. In fact, there wasn't a shuttle available at all (no driver or something?), so they ordered a taxi for me at a cost of 20 Euros. Keep that in mind if you need a ride to the airport when considering the costs. Getting to the hotel (and from) via public transportation is a bit of a challenge as things (like bus stops) are not clearly marked or called out when being approached. If you don't know where you are going, you are very likely to miss your stop. This only makes it challenging to get anywhere in Italy via this method.

Room Tip: Paulo in the restaurant was a wonderful waiter.
  • Stayed: May 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia_Alberghi, Responsabile relazioni pubbliche at Best Western Titian Inn Hotel Treviso, responded to this reviewResponded 24 May 2017

Dear Polly,

thank you for your reviewing our hotel!

We are glad you enjoyed your meal at our Restaurant Il Concerto. Paolo will be happy to read your feedback :)

About the shuttle service, we confirm that we do not provide it for free. It is available only upon request, booking and payment. We also double checked the info on our website and on our partners website.

We are aware that local bus stops are not that clear to tourists, so the best thing is asking the driver to show you your stop and then hop off.

After all, we hope you liked Treviso and its attractions!

Best regards,

Ilaria P.
Customer Care Department

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Reviewed 15 October 2016 via mobile

This hotel is a good solution if you want to visit Treviso as its not that far and there's a good car park and Silea is a pretty town. The hotel rooms are quite spacious with a decent bathroom. There's a small gym and a sauna too. The restaurant is excellent and the breakfast isn't bad either. There were also GF options for my sister which was a big bonus.

Stayed: October 2016, travelled with family
Thank cosybabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia_Alberghi, Responsabile relazioni pubbliche at Best Western Titian Inn Hotel Treviso, responded to this reviewResponded 18 October 2016

Dear Cosybabes,

We strive every day for our guests' best satisfaction and receiving reviews like yours make us very proud to be part of this team!

We are very happy to know you had a great time during your stay in Treviso.
We are always attentive to the needs of our guests and that's why we offer some gluten free products.

Thank you for taking the time to write this lovely review on TripAdvisor.
Until the next time!

Best Regards,

Ilaria P.
Customer Care Department

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